Based on recent customer reviews, RSAWEB presents a sharply divided customer experience. The company earns strong praise for individual support agents who resolve issues quickly and patiently, yet faces significant criticism around billing errors, poor communication during outages, and lengthy installation delays. Customers consistently describe a gap between the quality of frontline agents and the reliability of backend processes in billing, projects, and escalation handling.
Top Strengths:
- •Customer Service & Support Quality: Named agents like Siphokazi, Tashreeq, and Sibongile are repeatedly praised for patience, knowledge, and fast resolution. Many customers describe single-interaction fixes via WhatsApp chat as excellent.
Replied to 6.0606060606060606% of negative reviews
Typically takes less than 96h 33m to reply
TrustIndex
4.6
Score
Avg Reply
16952
Hours
NPS Score
-57
Recommended: Unlikely
Replied to 6.0606060606060606% of negative reviews
Typically takes less than 96h 33m to reply
Apr '25 - Mar '26
Recent reviews (719)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Poor performance
Most frequent outages and poor internet performance from all ISPs I have ever been with. Pay for a 100mb but never get above 85mb on speed test even with no other devices connected. RSAWeb loves to do unannounced maintenance close to midnight.
1 reviews | Active since Jan 2020
Poor performance
Most frequent outages and poor internet performance from all ISPs I have ever been with. Pay for a 100mb but never get above 85mb on speed test even with no other devices connected. RSAWeb loves to do unannounced maintenance close to midnight.
1 reviews | Active since Jan 2020
Loyal customers get ignored while new clients get better deals
I recently had a very disappointing interaction with RSAWEB, specifically with a consultant named Justin Boer. As a long-standing customer currently on a 150/150 Mbps package, I reached out to enquire whether existing clients would also benefit from the newly advertised 300 Mbps packages at similar pricing. The response I received was simply that the promotion only applies to new sign-ups. No effort was made to offer alternatives, show appreciation for loyalty, or even explain options available to existing customers. When I expressed my frustration around loyal customers essentially being overlooked while new customers get better value for the same price, the response I got was even more disappointing — I was told I could speak to the cancellation team. This kind of response clearly shows a lack of customer care and retention strategy. Instead of trying to resolve the concern or retain a paying customer, the suggestion was effectively “cancel if you’re not happy.” Customer service is not just about answering questions — it’s about how you engage with customers, especially when they raise valid concerns. This experience left me feeling undervalued as a loyal client. I hope RSAWEB reconsiders how they treat their existing customer base, because this approach will only push long-term customers away. alonzo Good day 02:02 PM Justin Boer Hi Alonzo Adams 02:02 PM Hope you good 02:02 PM alonzo i have a question regarding my current package with RSAweb 02:02 PM Justin Boer sure whats up 02:02 PM alonzo i have been on the 150/150mbps line and was wondering if I will now also automatically be upgraded to a 300mbps line as with the advertised packages? 02:04 PM attachment image.png 76 KB 02:04 PM Justin Boer that is only for the new sign up bud 02:04 PM its a promotion we running to All new sign up customers 02:04 PM alonzo so what you are basically saying is to damn with your old loyal customers who has been here you are only offering better MBPS packages to only the new clients for the same price as what the current clients are paying for lower MBPS packages 02:07 PM no answer then 02:12 PM Justin Boer im sorry about the inconveniences caused if there are issues you may speak with our cancellation team aswell 02:19 PM alonzo You have the ****piest customer service attitude for basically saying if I don't like the way you do business, I should cancel my service and be done with it. 02:24 PM New messages Justin Boer im sorry you feeling this way 02:25 PM
1 reviews | Active since Jan 2020
Loyal customers get ignored while new clients get better deals
I recently had a very disappointing interaction with RSAWEB, specifically with a consultant named Justin Boer. As a long-standing customer currently on a 150/150 Mbps package, I reached out to enquire whether existing clients would also benefit from the newly advertised 300 Mbps packages at similar pricing. The response I received was simply that the promotion only applies to new sign-ups. No effort was made to offer alternatives, show appreciation for loyalty, or even explain options available to existing customers. When I expressed my frustration around loyal customers essentially being overlooked while new customers get better value for the same price, the response I got was even more disappointing — I was told I could speak to the cancellation team. This kind of response clearly shows a lack of customer care and retention strategy. Instead of trying to resolve the concern or retain a paying customer, the suggestion was effectively “cancel if you’re not happy.” Customer service is not just about answering questions — it’s about how you engage with customers, especially when they raise valid concerns. This experience left me feeling undervalued as a loyal client. I hope RSAWEB reconsiders how they treat their existing customer base, because this approach will only push long-term customers away. alonzo Good day 02:02 PM Justin Boer Hi Alonzo Adams 02:02 PM Hope you good 02:02 PM alonzo i have a question regarding my current package with RSAweb 02:02 PM Justin Boer sure whats up 02:02 PM alonzo i have been on the 150/150mbps line and was wondering if I will now also automatically be upgraded to a 300mbps line as with the advertised packages? 02:04 PM attachment image.png 76 KB 02:04 PM Justin Boer that is only for the new sign up bud 02:04 PM its a promotion we running to All new sign up customers 02:04 PM alonzo so what you are basically saying is to damn with your old loyal customers who has been here you are only offering better MBPS packages to only the new clients for the same price as what the current clients are paying for lower MBPS packages 02:07 PM no answer then 02:12 PM Justin Boer im sorry about the inconveniences caused if there are issues you may speak with our cancellation team aswell 02:19 PM alonzo You have the ****piest customer service attitude for basically saying if I don't like the way you do business, I should cancel my service and be done with it. 02:24 PM New messages Justin Boer im sorry you feeling this way 02:25 PM
1 reviews | Active since Jan 2020
Poor network and they don’t credit any amount they owe you.
please never use rsaweb for wifi. I have been waiting for 17 days for them to credit R999 they took from my account. After I told them the main reason I wanted to cancelling them is because I lost my job. in all of that i pay R639 and i used two devices and the network is still poor.
1 reviews | Active since Jan 2020
Poor network and they don’t credit any amount they owe you.
please never use rsaweb for wifi. I have been waiting for 17 days for them to credit R999 they took from my account. After I told them the main reason I wanted to cancelling them is because I lost my job. in all of that i pay R639 and i used two devices and the network is still poor.
1 reviews | Active since Jan 2020
My network went down late after hours I called and to my amazement someone picked up my call and they scheduled for a technician who came and resolved it and they were busy updating me all the time, and after it was fixed a get a call to check if all is w
My network went down late after hours I called and to my amazement someone picked up my call and they scheduled for a technician who came and resolved it and they were busy updating me all the time, and after it was fixed a get a call to check if all is well, what a service big up to Ashwin. Is the little things that matters, I don't regret this ISP
1 reviews | Active since Jan 2020
My network went down late after hours I called and to my amazement someone picked up my call and they scheduled for a technician who came and resolved it and they were busy updating me all the time, and after it was fixed a get a call to check if all is w
My network went down late after hours I called and to my amazement someone picked up my call and they scheduled for a technician who came and resolved it and they were busy updating me all the time, and after it was fixed a get a call to check if all is well, what a service big up to Ashwin. Is the little things that matters, I don't regret this ISP
1 reviews | Active since Jan 2020
Most useless idiots
I dont even want to give it a 1 star this useless company, they are the most useless bunch of idiots, they have suspended my Fibre yesterday and I have sent proof of payment and arrangements were made with a lady zeah I still have the chat which I have provided them with plus proof of payment and these dumb idiots still never put it on and keep asking me for proof I even sent proof of chat to zeah useless idiots 0629867482
1 reviews | Active since Jan 2020
Most useless idiots
I dont even want to give it a 1 star this useless company, they are the most useless bunch of idiots, they have suspended my Fibre yesterday and I have sent proof of payment and arrangements were made with a lady zeah I still have the chat which I have provided them with plus proof of payment and these dumb idiots still never put it on and keep asking me for proof I even sent proof of chat to zeah useless idiots 0629867482
1 reviews | Active since Jan 2020
RSAweb are ripping people off
They have been charging me R909 for 75/75MBPs octotel fibre, even thought they discontinued the product in MAY 2025 and are now charging other clients R845 for 100/100MBPs octotel fibre. So they're. charging me more money for less services. They do not care about that, are unwilling to take responsibility or apologise. Their customer service is pathetic. Every time you reply to an email a different person responds to it
1 reviews | Active since Jan 2020
RSAweb are ripping people off
They have been charging me R909 for 75/75MBPs octotel fibre, even thought they discontinued the product in MAY 2025 and are now charging other clients R845 for 100/100MBPs octotel fibre. So they're. charging me more money for less services. They do not care about that, are unwilling to take responsibility or apologise. Their customer service is pathetic. Every time you reply to an email a different person responds to it
1 reviews | Active since Jan 2020
Refund delayed and wrong information from RSAWEB
I am very disappointed with the service I received from RSAWEB. I app**** for WiFi installation and was told the installation would happen within a certain number of days. After waiting more than 7 working days with no installation, I decided to cancel the service because the information I received from customer service kept changing. I then requested a refund for the service and the hardware that I never used. I followed all the instructions given to me and submitted the required documents. I was told I must wait 7 working days for the refund. After waiting patiently, I called again and now I am being told a completely different story, that I must confirm my bank account again before payment can be made. This was never mentioned before, and every time I speak to a different agent, I get different information. This experience has been very frustrating. I have been patient and cooperative, but I still do not have my money. I request that RSAWEB processes my refund immediately, not tomorrow, not next week but now. If this is not resolved soon, I will escalate the matter to ICASA and the Consumer Protection authorities. this is why I cancelled in the first-place poor, poor very poor services, *********** companies don't deserve to be operating. I just want my money back for a service and hardware I never used.
1 reviews | Active since Jan 2020
Refund delayed and wrong information from RSAWEB
I am very disappointed with the service I received from RSAWEB. I app**** for WiFi installation and was told the installation would happen within a certain number of days. After waiting more than 7 working days with no installation, I decided to cancel the service because the information I received from customer service kept changing. I then requested a refund for the service and the hardware that I never used. I followed all the instructions given to me and submitted the required documents. I was told I must wait 7 working days for the refund. After waiting patiently, I called again and now I am being told a completely different story, that I must confirm my bank account again before payment can be made. This was never mentioned before, and every time I speak to a different agent, I get different information. This experience has been very frustrating. I have been patient and cooperative, but I still do not have my money. I request that RSAWEB processes my refund immediately, not tomorrow, not next week but now. If this is not resolved soon, I will escalate the matter to ICASA and the Consumer Protection authorities. this is why I cancelled in the first-place poor, poor very poor services, *********** companies don't deserve to be operating. I just want my money back for a service and hardware I never used.
1 reviews | Active since Jan 2020
Worst service and connection I have ever experienced
Very poor experience with RSAWEB. Our internet has gone down almost every month since we joined, and each time it’s a struggle to get the issue resolved due to slow and ineffective support. The worst incident was when our internet stopped working just before we left the country in December. We reported it and were assured it would be fixed before we left, but nothing was done. Our house sitter had no Wi-Fi the entire time we were away. Reliable service and support are the basics of an internet provider, and RSAWEB has failed us repeatedly. I would not recommend them.
1 reviews | Active since Jan 2020
Worst service and connection I have ever experienced
Very poor experience with RSAWEB. Our internet has gone down almost every month since we joined, and each time it’s a struggle to get the issue resolved due to slow and ineffective support. The worst incident was when our internet stopped working just before we left the country in December. We reported it and were assured it would be fixed before we left, but nothing was done. Our house sitter had no Wi-Fi the entire time we were away. Reliable service and support are the basics of an internet provider, and RSAWEB has failed us repeatedly. I would not recommend them.