Based on recent customer reviews, Net Nine Nine earns strong praise for individual agents who deliver exceptional, personalised service, with many customers naming specific consultants. The business offers affordable fibre to underserved communities and frequently achieves same-day installations. However, recurring complaints about extended outages, unreachable support lines, and billing disputes after payment reveal significant operational gaps that undermine the positive frontline experience.
Top Strengths:
- ā¢Customer Service & Support Quality: Customers consistently name specific agents like Xolo Dube, Zamani Mahlobo, Zamo, and Sinovuyo Goso for going above and beyond. Personalised, friendly service and after-hours assistance are recurring highlights.
Replied to 3.3333333333333335% of negative reviews
Typically takes less than 30m to reply
TrustIndex
7.9
Score
Avg Reply
12
Hours
NPS Score
34
Recommended: Likely
Replied to 3.3333333333333335% of negative reviews
Typically takes less than 30m to reply
Apr '25 - Mar '26
Recent reviews (1,260)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
All I can say I'm so...
All I can say I'm so super excited about having net nine nine
1 reviews | Active since Jan 2020
All I can say I'm so...
All I can say I'm so super excited about having net nine nine
1 reviews | Active since Jan 2020
I was assisted by Di...
I was assisted by Dipou Moabi, she helped me a lot and I'm grateful Net99 have been the best since I've started using it
1 reviews | Active since Jan 2020
I was assisted by Di...
I was assisted by Dipou Moabi, she helped me a lot and I'm grateful Net99 have been the best since I've started using it
1 reviews | Active since Jan 2020
Xolo Dube ššššš
Great service from Xolo Dube! Iām very happy to be connected with my fibre. Thank you for the excellent support.
1 reviews | Active since Jan 2020
Xolo Dube ššššš
Great service from Xolo Dube! Iām very happy to be connected with my fibre. Thank you for the excellent support.
1 reviews | Active since Jan 2020
Great service from Xolo Dube ššššš
Great service from Xolo Dube š Iām very happy with the service received. Everything was handled professionally and efficiently. Keep up the great work!
1 reviews | Active since Jan 2020
Great service from Xolo Dube ššššš
Great service from Xolo Dube š Iām very happy with the service received. Everything was handled professionally and efficiently. Keep up the great work!
1 reviews | Active since Jan 2020
Xolo Dube ššššš
Great service from Xolo Dube! Iām very happy with the connection ā everything was smooth and professional. Keep up the good work! š Highly recommend to anyone looking to get connected with .
1 reviews | Active since Jan 2020
Xolo Dube ššššš
Great service from Xolo Dube! Iām very happy with the connection ā everything was smooth and professional. Keep up the good work! š Highly recommend to anyone looking to get connected with .
1 reviews | Active since Jan 2020
Bad Network service.
2 weeks of bad network. I'm cancelling this. Why must I pay R699 for no service. Been logging calls and the only thing I get is they'll configure my line mxm. I won't advice anyone to take your product. We can't even get through customer care.
1 reviews | Active since Jan 2020
Bad Network service.
2 weeks of bad network. I'm cancelling this. Why must I pay R699 for no service. Been logging calls and the only thing I get is they'll configure my line mxm. I won't advice anyone to take your product. We can't even get through customer care.