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Net Nine Nine
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Net Nine Nine generates strong praise for individual agents who deliver fast, personal support, particularly during installation and account onboarding. However, customers report serious frustrations with network stability, prolonged outages, and unreachable call centres. Billing disputes and slow technical escalations remain recurring pain points, even as named field agents consistently lift the brand's reputation through personalised, responsive service.
TrustIndex
9.4
Ranking
#2
in Fibre & Broadband
NPS Score
22
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Net Nine Nine generates strong praise for individual agents who deliver fast, personal support, particularly during installation and account onboarding. However, customers report serious frustrations with network stability, prolonged outages, and unreachable call centres. Billing disputes and slow technical escalations remain recurring pain points, even as named field agents consistently lift the brand's reputation through personalised, responsive service.
Net Nine Nine's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Customers frequently praise same-day or next-day installations, with named technicians like Freedom, Andile Africander, Mpho Martiens, and Jacob Banda providing professional, tidy work and clear onboarding explanations. Activation often happens within hours of payment when field agents are involved.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Hello my name is Andiswa from Rustenburg I was struggling a little bit with my network, but guess what a lady named Nthabiseng from Bloemfontein came to my rescue within 24 hours,she was so patient with me THANK YOU SO MUCH NET NINE NINE kedi Beste fel till today 🙏🤏
1 reviews | Active since Jan 2020
Hello my name is Andiswa from Rustenburg I was struggling a little bit with my network, but guess what a lady named Nthabiseng from Bloemfontein came to my rescue within 24 hours,she was so patient with me THANK YOU SO MUCH NET NINE NINE kedi Beste fel till today 🙏🤏
The most common complaint about Net Nine Nine, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Customers report disconnections immediately after payment, unauthorised debit orders, refusal to credit downtime, and difficulty cancelling. Billing date disputes and charges for unused service days create significant frustration, with several customers threatening to escalate to ICASA or the consumer commission.
Net Nine Nine scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Installation & Setup (4); their weakest is Network Reliability (2.4). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Net Nine Nine has a TrustIndex of 9.4 out of 10 on Hellopeter, based on 1,635 reviews in the last 12 months. Hellopeter has tracked Net Nine Nine across 3,202 total reviews. How is the TrustIndex calculated? →