CK
Carl K
Active since Sep 2021
3
Reviews
0
Industries
Reviews
3 reviews2 weeks ago
Loyal Customer Disappointed by Forced Upgrades
I have been a loyal customer for almost half a decade, which is why I’m disappointed with how my account has been handled. Every year my package speed gets increased without any consultation, and I’m currently on a 100 Mbps package that I simply do not need. All I use the service for is streaming videos, so these higher speeds are unnecessary for me. On multiple occasions, I requested to downgrade my package, but I was always informed that it was not possible. However, the moment I requested cancellation, suddenly a downgrade became possible — but only from next month. It feels unfair that I’m expected to pay another month at a higher rate before the downgrade can take effect. As a long-standing and loyal customer, I would really appreciate if you could assist me with the best possible deal and process the downgrade immediately rather than next month. I would prefer to remain a customer, but I need a package that better suits my actual usage and budget. I look forward to your assistance and hopefully a positive resolution as soon as possible.
1 reply
21 months ago
I would like to write a review about Mobicred Kawthar is the worst He didn't even ask me if there is anything else I can assist with he just told me call collections and bye he ended the chat seconds after he sent me that message
I would like to write a review about Mobicred Kawthar is the worst He didn't even ask me if there is anything else I can assist with he just told me call collections and bye he ended the chat seconds after he sent me that message. What a loser Kawthar is
1 reply
58 months ago
FNB Managers never call back Trying to speak with one of them
I completely lost Faith in FNB today. I don't understand why they are unable to transfer me to a manger. They keep saying the manager will contact you shortly. I tried every form of Platform ,Telephonically Email, and Secure chat. Your agents are a bunch of Loosers.I remember when I was a call center agent @ my previous employer WONGA i went out of my way to help customer TILL THIS DAY if you search me on Hello Peter you would see the work I did. FNB AGENTS a bunch of loosers --- A Grade Loosers. I want feed back on my email I sent in June on the 14-06-2021 REF number : 20210614_101407860 I dare one of your staff to call me Carl Kearns 0672537373
1 reply
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1 Star
3 (100%)