FNB (First National Bank)

Based on recent customer reviews, FNB (First National Bank) is facing significant customer dissatisfaction across most service dimensions. Customers consistently report frustration with unresolved disputes, prolonged ***** investigations, account closures without explanation, and difficulty accessing funds. While isolated branch staff receive praise for going beyond expectations, systemic issues with call centres, secure chat, and complaint resolution dominate the feedback landscape.

The most common complaint about FNB (First National Bank), based on Hellopeter's AI analysis of recent customer reviews, is Staff & Branch Experience. Branch experiences are mixed, with named consultants like Neo, Kearabilwe, and Lethabo receiving genuine praise. However, many customers report rude staff, dismissive attitudes, branches unable to assist with basic queries, and being sent away to call centres rather than helped in person.

FNB (First National Bank) has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 5,660 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 5 hours 26 min. Hellopeter has tracked FNB (First National Bank) across 106,054 total reviews. How is the TrustIndex calculated? →