NM
Nobesotho M
Active since Feb 2016
8
Reviews
0
Industries
Reviews
8 reviews2 weeks ago
Bad customer service
They have the worst online customer service. You wait 30 minutes before you are attended and their system doesn't even release you so that you can start a new chat with someone who is available. Their secure chat system sucks!
2 replies
1 month ago
More stress from my insurer than the actual theft, punished for being a victim
Today, 05/05/2026, my car was broken into and my laptop was ******. I reported it to the police straight away and got a case number, and I contacted Discovery Limited as my insurer. Honestly, I’m shocked and frustrated by the response I’ve received. I’m now being told I must produce a box, invoice, or bank statement for a laptop I bought in 2020/2021. Who keeps a box from 5 or 6 years ago? And if I don’t have it, my claim might not be approved? Then what exactly have I been paying premiums for every single month? It makes no sense to pay for cover on something and then be told I can’t claim for it because I don’t have packaging from years ago. Then I’m told I must go back to the police station to get a stamped report. Why? I already gave you a case number. You don’t get a case number unless the case is actually opened and registered. Now I must run around again, after already dealing with the shock of being ******, just to prove something that is already in the system? And then the part that honestly upset me the most, I’m being told I have to pay extra excess because there was “no forced entry.” My car was jammed. That is how people break in now. So what does that mean? That I would be in a better position if my window was smashed and my car was damaged? Must my property be completely destroyed for this to be taken seriously? It feels like I’m being punished because the person who broke into my car didn’t do it violently enough. As if the violation doesn’t count unless there’s visible damage. That is completely unfair. The fact is, my space was violated and my belongings were taken. That is the reality, whether there’s a broken window or not. Right now, instead of feeling supported, I feel like I’m being put through unnecessary hoops at a time when I’m already dealing with the stress of what happened. It honestly feels like I’m being victimised all over again after already going through the trauma of having my space invaded. I need this to be looked at properly and handled fairly, because this situation is not okay.
5 replies
3 months ago
BP Equestria Pretoria East, poor service attendants
BP Equestria, Pretoria gave such poor service. When I arrived, there were approximately two vehicles lined up at each pump. Despite the clear queue and waiting customers, the attendants prioritised giving the vehicle ahead of us extensive “full service,” including washing both the front and rear windscreens. At one point, two attendants were cleaning the same vehicle’s windows. This caused an unnecessary delay of approximately 10–15 minutes. Once they eventually finished, it was finally my turn. However, several attendants were standing around without assisting customers. When one eventually came to help me, I was informed that the machine was “stuck,” which caused further delay. To add to my frustration, my windscreen was not washed or wiped at all, despite the time spent servicing the previous vehicle in detail. I had an engagement to attend and this entire experience caused significant inconvenience. I expect better service and efficiency, especially when there are customers clearly waiting in line.
0 replies
6 months ago
Daylight ******* – What Exactly Am I Paying Insurance For?
I honestly don’t know what I am paying premiums for anymore. In the last two months, every single claim I’ve made has been rejected for a different excuse, even when the fault was clearly on their side. 1. Tablet Claim: Approved, Paid Out… but Still on My Policy They paid out the claim in January, but never removed the item. I’ve been paying premiums for something that no longer exists. Their mistake, my money. 2. First Laptop: Rejected for “Wear and Tear” Laptop stopped working, I sent it in, they rejected it. I fixed it myself with instructions from ChatGPT, something their own assessors couldn’t do. 3. Second Laptop: Their Agent Didn’t Add It This is the worst part. Their own agent failed to add my laptop and failed to remove a laptop that shouldn’t have been on the policy. When this came to light, instead of fixing their mistake, they rejected the claim AGAIN, this time saying “cracked screens aren’t covered.” At this point I have to ask: What exactly do they cover? Accidental damage apparently isn’t covered. Wear and tear isn’t covered. And their agents can’t even update a policy correctly. This is extremely unprofessional, careless, and unfair. I am tired of paying premiums for cover that never materialises when needed.
2 replies
16 months ago
Spoke to Musa Magapa
Spoke to Musa Magapa. He was friendly. Energetic, clear. Assisted me with my query very efficiently. 👍🏽
1 reply
24 months ago
Ackerman’s goes after 87 year old woman for debt she did not take
My grandmother an 87 year old loyal customer has been saving coins and putting them into a gift card in order to buy things for her great grand children as and when the need small things like school socks. In or about 2021/2022 I went with her to Ackermans Wonderpark to deposit money into the gift card as she always does. When we got there a consultant said to her that the gift card had expired. I proceeded to ask if it's possible to transfer the existing funds which were around R2000 into a new card so that she can continue to save. The agent said he will contact head office to confirm which he did. We were then told that they would give her a new card and the funds would then be into the new card. To which I left her at the store trusting that they would take care of her and the process as I wanted to go to pick n pay. On my return the guys asks for her ID, which she gave, I asked if this is a credit card, to which he says no, then he informs that her savings has been transfered into the card and we leave. In 2023 she sent me to the store 3 times, once in Centurion mall @ red, I believe that the 2nd time was also in Centurion, and the 3rd time in randfontein. Each time I went to the stores I asked how much does she still have on the card in order to confirm that we don't buy over what she spent. She has since been receiving calls telling her that she is debt and she must pay for her account. When we asked what account, they tell us that she opened an account with the store. The only document they had was her ID . How do they open an account without all supporting documents? What happened to the money that she has been saving? How do they open an account for an 84 year old? Now they are threatening to take her to the lawyers . They have been harassing her with calls from consultants who have very little respect or empathy who refuse to hear the story nor do the update the system when we inform them that the case is currently with *****. The ***** department expects her to produce receipts from 2021. and the original gift card, which is unreasonable. They have caused her emotional distress. I would love to see Ackerman’s put an 87 year old woman on trial for a debt she did not open.
0 replies
86 months ago
Hollard had take 22 days to act on my claim, and my car has still not been fixed!
I was involved in a car accident on the night of the 6th of April 2019 where I was bumped by a fast driver. I reported the claim on the 8th of April 2019, because although the policy belongs to my mother, I am the primary driver of the vehicle. I was given the claim number ********** . I had to inquire about the courtesy car because it was not offered, regardless of the fact that I am covered for the service. The car was delivered by a kind gentle man from Eurocar Pretoria North. He informed me that he believes that the my car should be completed in a week because the accident was not major so he will provide the service for a week and should my car not be returned to me, ie should the insurance not be completed, they, the insurance will contact then to extend the date for another week. On the afternoon of the 15th of April I recieved a call from a gentleman by the name of Johann Senekal from Hollard, who is the claims validator who inquired about the occorance of the accident then informed me that he would send me a consent form for me to complete. We confirmed my email address then proceeded that he would send it to me and I would complete it as soon as I recieved it. On the 16th of April I decided to call Eurocar to find out of Hollard had contacted them with regards to the extension for the courtesy car. The gentleman from the car hire informed me that Hollard had not contacted them, and because I still had possession of the car, they would bill me to my name. I called Hollard again to request that because they have not returned my car, they must please extend the service for the courtesy car. I was told that 'they only give extensions for courtesy cars if the delay is their fault'. I explained to the lady who was not aware that I had only used the courtesy car for a week, I suppose it was not showing on their system. Then again on the 23rd of April I called Hollard again to ensure that they did indeed extend the courtesy car service and to enquire how far the claim was, they simply said it was with validation. On the 25th of April I recieved a call again from Johann Senekal to inform me that he had not yet received my consent form, I requested that he please resend it to me, which he said to me he would. I called him a little later to inform him that I didnt receive the email, which he said he would resend it again. I decided to check my junkmail, in which I found the email. I printed, completed the email and sent it back to him. Ive called Hollard insurance again today, 29th of April, to inquire with regards to the claim, because as from tomorrow I will not have a car. I am reminded by the claims administor Amanda, who I had to call twice, even after I had been told that she would call me back, to communicate with her, that they only provide for extention on the courtesy car if it is their fault. After a long argument, he conclusion is that because Johann sent me the email 4 times, the delay us my fault because I only returned it last week, and therefore I must find my owb alternative with regards to my transportation. My argument is that in 22 days the insurance has done absolutely nothing with regards to the car, that in 22 days, other that the call on the 15th from Johann, and the tow company that took the car, and a call from a lady to tell me where the car was taken, I have had no communication from Hollard with regards to how far the claim is. I can also argue that Johann took two weeks to call to inform me that he did not receive my consent form, when he could have called me the day after the 15th to remind me that I must remember to send the consent form in order for them to proceed with the claim, and we would have discovered then that the claim went to junkmail, which did not happen. Now I am left to find other means to take my child to school and go to work until they are complete with my car, which only requires repairs on the bumper. I believe that is encompitance on the part of the claims administor to not have once communicated with me to inform me of any part of the claim, and it is bad service on the part of Hollard for them to take 22 days to fix the bumper of the car. I received more communication from Iwyze insurance, which the the insurance provider of the gentleman who bumped me, they even followed up when the requested a contact number and found that it was out of service, which is what I believe Johann and Amanda should have done, knowing that the claim is being delayed. I am highly very unhappy with their service levels!
1 reply
125 months ago
Act 114 sec 28
I receive 2 sms's that say, ABSA Vercres Ampath Trust Acc... Branch...Ref... Amount...telephone number... So I call the number to enquire what the sms is about. I am told it it is to pay for blood taken for my daughters, yet they have all those details and my ID on the wrong name. Ok, so I say okay, I'll pay month end. then I get another 2 sms' saying that i must pay R50 more than the original sms. So I call to find out why has the fee changed. I got different reasons. The 1st consultant said it was a consultation fee because I called in. What consultation? with the amount of crimes where people are tricked into paying accounts that dont exist, I get charged for confirming what the sms they sent was about? the 2nd person said it is by law. Act 114 sect 28. Act 114 of 1998 ends on sect 23(2). Then the next lady says it is the collectors fee. For who are the collecting that I should be charged for it? And why was it not included in the initial fee? Then the last lady says the trainee made a mistake. I went to check my medical aid bill for when my kids went to the dr, Medical aid charged me for Du Bisson for the same child.??? I had no problem paying, but this is now this is dodge.
1 reply
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
5 (62.5%)