Based on recent customer reviews, BP Southern Africa faces severe customer experience challenges across every measurable theme. The brand is heavily impacted by a failed collectible car promotion that eroded trust, widespread reports of fuel quantity and quality concerns, hostile or indifferent frontline staff at many stations, and near-total unresponsiveness from customer care channels. Positive experiences exist but are rare and isolated to individual stations.
Top Strengths:
- •Customer Service & Frontline Experience: A small number of stations, such as BP Kyalami Office Park, BP Crown Mines, and BP Mankweng, receive praise for warm, proactive attendants who greet customers, check oil and tyres, and go beyond basic duties.
Replied to 3.896103896103896% of negative reviews
Typically takes less than 136h 16m to reply
TrustIndex
2.6
Score
Avg Reply
13616
Hours
NPS Score
-67
Recommended: Unlikely
Replied to 3.896103896103896% of negative reviews
Typically takes less than 136h 16m to reply
Apr '25 - Mar '26
Recent reviews (148)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
BP KWADUKUZA THEE WORST GARAGE
Has to be the worst experience ever at a garage. I used to visit this garage regularly back in 2021 but they were always offline to vouchers due to network and speed points not working 5 years later i try them again and they havent get fixed their network issues. I had R800 in my account and i tapped to pay for my R800 fuel. The monies had come off my account but due to "network" it failed to go through on the speed point Knowing well that i had only R800 on this bank card and my main account bank card was at home, how do i pay for the fuel when the money paid to reverse back into my account I got another R800 paid into my bank account card that i was using and low and behold again R800 taken out but the garage payment failed again due to network I refused to get another R800 to pay pending their network issues but the assistant insisted that we keep trying, like how do we keep trying when my account monies have been debited and further attempts will make my account go into overdraft status, who pays for the interest then? What happens if an individual has their last money but since this garage persistently has network issues ever since their inception, who gets the shortfall, because i have been told i cant leave till the payment goes through I had to wait for over an hour call my bank and push through reversals just so that their issue is fixed and monies reflect back into my account for the assistant to now try another speed point for it to go through. Shouldnt he have tried another speed point at the second attempt and not the third? This is really frustrating. BP Kwadukuza your network issues are boring now, grow up and get with the times, your infrastructure has to be the most outdated since your inception. You want customers but cant update your systems to support a proper and stable network. Nothing has changed and giving you'll a second chance has to be the worst decision I've ever made.
1 reviews | Active since Jan 2020
BP KWADUKUZA THEE WORST GARAGE
Has to be the worst experience ever at a garage. I used to visit this garage regularly back in 2021 but they were always offline to vouchers due to network and speed points not working 5 years later i try them again and they havent get fixed their network issues. I had R800 in my account and i tapped to pay for my R800 fuel. The monies had come off my account but due to "network" it failed to go through on the speed point Knowing well that i had only R800 on this bank card and my main account bank card was at home, how do i pay for the fuel when the money paid to reverse back into my account I got another R800 paid into my bank account card that i was using and low and behold again R800 taken out but the garage payment failed again due to network I refused to get another R800 to pay pending their network issues but the assistant insisted that we keep trying, like how do we keep trying when my account monies have been debited and further attempts will make my account go into overdraft status, who pays for the interest then? What happens if an individual has their last money but since this garage persistently has network issues ever since their inception, who gets the shortfall, because i have been told i cant leave till the payment goes through I had to wait for over an hour call my bank and push through reversals just so that their issue is fixed and monies reflect back into my account for the assistant to now try another speed point for it to go through. Shouldnt he have tried another speed point at the second attempt and not the third? This is really frustrating. BP Kwadukuza your network issues are boring now, grow up and get with the times, your infrastructure has to be the most outdated since your inception. You want customers but cant update your systems to support a proper and stable network. Nothing has changed and giving you'll a second chance has to be the worst decision I've ever made.
1 reviews | Active since Jan 2020
BAD SERVICE AND WORSE ATTITUDE
I went to fill up petrol at BP Spesbona Tractors cc in Paarl and the attendant with the name of ADRIAAN assisted me, ask me if I want oil and water checked, wash windows, etc. JOB WELL done, then I decided to tip him for EXCELLENT service then he went to lady at counter or window to assist with the transaction and she moved to the open door and shouted to him while she looked in my face as a customer or client. Joh I was shocked, haven't you sent your employees for training or even common knowledge to address an issue in a calm manner and even don't speak to another person the way you wouldn't want to be spoken to. SHE SHOUTED at him if he was a dog Infront of everyone. She also could've come to me and informed me of how the situation works with regards to tips. REALLY BAD SERVICE AND ATTITUDE from this lady.
1 reviews | Active since Jan 2020
BAD SERVICE AND WORSE ATTITUDE
I went to fill up petrol at BP Spesbona Tractors cc in Paarl and the attendant with the name of ADRIAAN assisted me, ask me if I want oil and water checked, wash windows, etc. JOB WELL done, then I decided to tip him for EXCELLENT service then he went to lady at counter or window to assist with the transaction and she moved to the open door and shouted to him while she looked in my face as a customer or client. Joh I was shocked, haven't you sent your employees for training or even common knowledge to address an issue in a calm manner and even don't speak to another person the way you wouldn't want to be spoken to. SHE SHOUTED at him if he was a dog Infront of everyone. She also could've come to me and informed me of how the situation works with regards to tips. REALLY BAD SERVICE AND ATTITUDE from this lady.
1 reviews | Active since Jan 2020
Unsatisfactory Service
This is for the service station in Ballito it has so much potential but the service is pathetic there’s are huge potholes driving in and out of there it’s just never a good experience when I go there which I only do because of their rewards. They should take lessons form the Arnhem just down the road. Very disappointed with the BP:-(
1 reviews | Active since Jan 2020
Unsatisfactory Service
This is for the service station in Ballito it has so much potential but the service is pathetic there’s are huge potholes driving in and out of there it’s just never a good experience when I go there which I only do because of their rewards. They should take lessons form the Arnhem just down the road. Very disappointed with the BP:-(
1 reviews | Active since Jan 2020
BP GASTATION ARE ******
Warning to all the people never refill your car at BP EDENVALE NOTH GAS STATION thy are ****** I went there to feel my car and the kilometres remain the same and thy said to me it’s gona reset as I drive, I took their word. After driving for about 5km nothing changed instead the killos were going down I had no choice but to drive back to the station and those boys gave me a bad attitude and telling me to comebk the following they. I left and after that went straight to shell Gas station that’s then I put the same amount and to my surprise the killos went up immediately that’s then I noticed that BP are ******. Please people don’t use BP shell is the way.
1 reviews | Active since Jan 2020
BP GASTATION ARE ******
Warning to all the people never refill your car at BP EDENVALE NOTH GAS STATION thy are ****** I went there to feel my car and the kilometres remain the same and thy said to me it’s gona reset as I drive, I took their word. After driving for about 5km nothing changed instead the killos were going down I had no choice but to drive back to the station and those boys gave me a bad attitude and telling me to comebk the following they. I left and after that went straight to shell Gas station that’s then I put the same amount and to my surprise the killos went up immediately that’s then I noticed that BP are ******. Please people don’t use BP shell is the way.
1 reviews | Active since Jan 2020
BP staff Confiscated my watch over Voucher error - Case opened at SAPS
I would like to report a serious incident that occurred at BP Promenade in Mitchell’s Plain on the night of 3 March 2026 at around 23:00. I arrived at the station while I still had clients in my vehicle and informed the petrol attendant that I would be paying using a VodaPay fuel voucher. When they tried to process the voucher, the machine returned an error message: “Code 5 – Do Not Honor.” At that point, the staff insisted that I needed to pay for the fuel. I explained that the voucher was still showing as active in my VodaPay app and that there must be a system issue. Because I still had passengers in my car, I asked if I could drop them off in Mandalay and come back to resolve the issue. To show good faith, I offered to leave my phone as security while I went to drop off my clients. I then returned to the station and spent approximately two hours there trying to resolve the matter. During this time, the staff took my Aviator gold watch and refused to return it until the voucher issue was resolved. The following morning I returned to the station before 9am and waited there until after 12pm while they said they were checking their internal portal and contacting their head office regarding the voucher. While at the station, I contacted Vodacom for assistance. Vodacom then arranged a conference call with BP headquarters while I was at the station. During that call, the station manager confirmed that she had received an email from BP with instructions regarding the matter and that she had responded, but was still waiting for feedback from the relevant department. During the same process, it was also discovered through BP’s system that the voucher number had already been redeemed in November in Pinelands, even though the voucher in my VodaPay app showed that it was purchased on 3 March 2026 at 19:21 and was still marked as active. This clearly indicates that there is a technical issue between the systems. I also asked the BP representative during the call whether station staff are allowed to confiscate a customer’s personal property as collateral. I was informed that this is not BP policy and that it would be a site-level decision. At one point SAPS officers came to the station. They informed the staff that they do not have the legal authority to confiscate personal property and instructed them to take a photo of my driver’s licence and vehicle registration and return my watch. Despite this instruction from the police, the staff still refused to return my watch. Because of this, I went to the police station and opened a theft case. The police later informed me that they went to the station to arrest the individual who took my watch, but when they arrived he was not there. I have video evidence showing the staff holding my watch and I also have the call recording from the Vodacom conference call where the station manager confirmed receiving communication from BP headquarters. This entire situation caused me to lose a full day of work while trying to resolve something that appears to be a technical issue between systems. It is extremely concerning that staff at a BP station would confiscate a customer’s personal property and refuse to return it even after police intervention. I am requesting urgent intervention from BP to investigate this incident and ensure that my watch is returned. I have already opened a formal police case regarding the ******** withholding of my property (theft case) and have full video and call recording evidence. I expect BP to take immediate action to resolve this matter and return my property, as failure to act promptly may result in escalation through legal and consumer protection channels.
1 reviews | Active since Jan 2020
BP staff Confiscated my watch over Voucher error - Case opened at SAPS
I would like to report a serious incident that occurred at BP Promenade in Mitchell’s Plain on the night of 3 March 2026 at around 23:00. I arrived at the station while I still had clients in my vehicle and informed the petrol attendant that I would be paying using a VodaPay fuel voucher. When they tried to process the voucher, the machine returned an error message: “Code 5 – Do Not Honor.” At that point, the staff insisted that I needed to pay for the fuel. I explained that the voucher was still showing as active in my VodaPay app and that there must be a system issue. Because I still had passengers in my car, I asked if I could drop them off in Mandalay and come back to resolve the issue. To show good faith, I offered to leave my phone as security while I went to drop off my clients. I then returned to the station and spent approximately two hours there trying to resolve the matter. During this time, the staff took my Aviator gold watch and refused to return it until the voucher issue was resolved. The following morning I returned to the station before 9am and waited there until after 12pm while they said they were checking their internal portal and contacting their head office regarding the voucher. While at the station, I contacted Vodacom for assistance. Vodacom then arranged a conference call with BP headquarters while I was at the station. During that call, the station manager confirmed that she had received an email from BP with instructions regarding the matter and that she had responded, but was still waiting for feedback from the relevant department. During the same process, it was also discovered through BP’s system that the voucher number had already been redeemed in November in Pinelands, even though the voucher in my VodaPay app showed that it was purchased on 3 March 2026 at 19:21 and was still marked as active. This clearly indicates that there is a technical issue between the systems. I also asked the BP representative during the call whether station staff are allowed to confiscate a customer’s personal property as collateral. I was informed that this is not BP policy and that it would be a site-level decision. At one point SAPS officers came to the station. They informed the staff that they do not have the legal authority to confiscate personal property and instructed them to take a photo of my driver’s licence and vehicle registration and return my watch. Despite this instruction from the police, the staff still refused to return my watch. Because of this, I went to the police station and opened a theft case. The police later informed me that they went to the station to arrest the individual who took my watch, but when they arrived he was not there. I have video evidence showing the staff holding my watch and I also have the call recording from the Vodacom conference call where the station manager confirmed receiving communication from BP headquarters. This entire situation caused me to lose a full day of work while trying to resolve something that appears to be a technical issue between systems. It is extremely concerning that staff at a BP station would confiscate a customer’s personal property and refuse to return it even after police intervention. I am requesting urgent intervention from BP to investigate this incident and ensure that my watch is returned. I have already opened a formal police case regarding the ******** withholding of my property (theft case) and have full video and call recording evidence. I expect BP to take immediate action to resolve this matter and return my property, as failure to act promptly may result in escalation through legal and consumer protection channels.
1 reviews | Active since Jan 2020
WORST PETROL ATTENDTED I HAVE EVER EXPERIENCED
I HAD THE WORST CUSTOMER SERVICE FROM BP GARAGE THERE CLOSE TO CINDERELLA - BOKSBURG - GIFT WAS SO RUDE AND DID NOT ASSIST ME AND NO CUSTOMER SERVICE WAS GIVEN - TO MAKE THINGS WORST KHE KEPT FIGHTING WITH ME AS IF I WAS WRONG FOR COMPLAINING ABOUT NO SERVICE - ONLY AFTER I RAISED MY VOICE - HE APOLIGIED AND SAID HE WAS WRONG - THEY ARE SUPPOSE TO CARRY THE GARAGE THEY WORK AT WITH RESPECT AND CUSTOMER CARE WAS NOT GIVEN
1 reviews | Active since Jan 2020
WORST PETROL ATTENDTED I HAVE EVER EXPERIENCED
I HAD THE WORST CUSTOMER SERVICE FROM BP GARAGE THERE CLOSE TO CINDERELLA - BOKSBURG - GIFT WAS SO RUDE AND DID NOT ASSIST ME AND NO CUSTOMER SERVICE WAS GIVEN - TO MAKE THINGS WORST KHE KEPT FIGHTING WITH ME AS IF I WAS WRONG FOR COMPLAINING ABOUT NO SERVICE - ONLY AFTER I RAISED MY VOICE - HE APOLIGIED AND SAID HE WAS WRONG - THEY ARE SUPPOSE TO CARRY THE GARAGE THEY WORK AT WITH RESPECT AND CUSTOMER CARE WAS NOT GIVEN
1 reviews | Active since Jan 2020
BP Morganster Refusing VodaPay Vouchers Without Explanation
I am raising this complaint publicly after receiving no response beyond an automated acknowledgement from BP Helpdesk. I regularly fuel at BP Morganster in Mitchell’s Plain. Until recently, I was able to use my VodaPay fuel voucher at this branch without any issues. Over the past few weeks, staff have informed me that management has instructed them not to process VodaPay vouchers. When I attempted to use my voucher again, the attendant had to ask for permission and was told not to accept it. This appears to be a management decision and not a system issue. No explanation has been provided to customers, and there was no prior communication that this payment method would no longer be accepted. This has caused significant inconvenience, as I now need to find alternative fueling options. I would like: A clear explanation for why VodaPay vouchers are no longer accepted at this branch. Confirmation whether this is a branch-specific decision or a broader BP policy. A resolution that allows customers to use valid VodaPay fuel vouchers without disruption. I look forward to a prompt response and resolution.
1 reviews | Active since Jan 2020
BP Morganster Refusing VodaPay Vouchers Without Explanation
I am raising this complaint publicly after receiving no response beyond an automated acknowledgement from BP Helpdesk. I regularly fuel at BP Morganster in Mitchell’s Plain. Until recently, I was able to use my VodaPay fuel voucher at this branch without any issues. Over the past few weeks, staff have informed me that management has instructed them not to process VodaPay vouchers. When I attempted to use my voucher again, the attendant had to ask for permission and was told not to accept it. This appears to be a management decision and not a system issue. No explanation has been provided to customers, and there was no prior communication that this payment method would no longer be accepted. This has caused significant inconvenience, as I now need to find alternative fueling options. I would like: A clear explanation for why VodaPay vouchers are no longer accepted at this branch. Confirmation whether this is a branch-specific decision or a broader BP policy. A resolution that allows customers to use valid VodaPay fuel vouchers without disruption. I look forward to a prompt response and resolution.
1 reviews | Active since Jan 2020
Appreciation
Bp garage in kyalami office park , absolutely amazing staff at the petrol station, happy to help and wind screen gets cleaned every time, am always asked to check oil and tires , with no fail . We appreciate the assistance and happy faces that help us .
1 reviews | Active since Jan 2020
Appreciation
Bp garage in kyalami office park , absolutely amazing staff at the petrol station, happy to help and wind screen gets cleaned every time, am always asked to check oil and tires , with no fail . We appreciate the assistance and happy faces that help us .