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King Price Insurance

Verified Business
21,306 Reviews (last 12 months)
Responds in 3h 30m
AI Review Summary

Based on recent customer reviews, King Price Insurance delivers a consistently strong customer experience, with particular praise for the warmth, professionalism, and dedication of individual consultants. Customers frequently name specific agents who go above and beyond. Communication is generally fast, with rapid callbacks and proactive updates praised regularly. Pricing is seen as competitive with a valued decreasing premium model, though some customers express frustration with claim rejections, repair quality, and occasional communication breakdowns during complex claims.

Top Strengths:

  • Agent Quality & Customer Care: Customers consistently name individual agents like Cameron Eckardt, Gontse Matjeni, Nompumelelo Dube, and many others with glowing praise. Words like 'amazing,' 'patient,' 'friendly,' and 'above and beyond' appear repeatedly across the dataset.
Service Quality Ratings
Industry: 2.7Best: 4.1 (Platinum Life)
Industry: 3.1Best: 4.5 (CLC)
Industry: 3.8Best: 4.7 (Old Mutual Insure)
Industry: 2.6Best: 4.2 (Prime South Africa)
Industry: 2.6Best: 4.3 (CLC)
Overall AI Score
4.1
Industry: 3.1Best: 4.3 (MiWayLife)
4.5-5 Excellent
3.5-4.5 Great
2.5-3.5 Average
1.5-2.5 Poor
<1.5 Terrible
Performance(last 12 months):
9.3Trustindex Rating
330 HrsAverage Time To Reply
65 NPSRecommended: Very Likely

Replied to 7.559395248380129% of negative reviews

Typically takes less than 22h 46m to reply

Review Distribution
4.66|21,306 Reviews

Apr '25 - Mar '26

5(89.5%)
4(6.4%)
3(0.5%)
2(0.2%)
1(3.4%)

Recent reviews (21,306)

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Popular mentions

M
Maurice

1 reviews | Active since Jan 2020

19 Mar 2026, 10:36

Mr Nxumalo was soo humble and excellent when assisting

Mr Nxumalo was soo humble and excellent when assisting. He was composed and clear throughout

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T
Tumi

1 reviews | Active since Jan 2020

19 Mar 2026, 10:21

I was helped my Prec...

I was helped my Precious Moshala Teffo and she was a super star and update my profile and gave a great discount

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M
Maureen

1 reviews | Active since Jan 2020

19 Mar 2026, 10:08

The assistance was e...

The assistance was excellent, all my insurance needs were met and I am a happy client.

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M
Mohlotsi

1 reviews | Active since Jan 2020

19 Mar 2026, 09:44

The service was grea...

The service was great, quick and the guy was informative and friendly

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MT
Magda Thiart

1 reviews | Active since Jan 2020

19 Mar 2026, 09:34

I spoke to Emely fro...

I spoke to Emely from King Prize and received excellent service from her.

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M
MBUSO

1 reviews | Active since Jan 2020

19 Mar 2026, 09:30

I would like to appl...

I would like to applaud Godfrey for the swift response and support.

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nerusha naidoo

1 reviews | Active since Jan 2020

19 Mar 2026, 09:28

Keanu was an excelle...

Keanu was an excellent consultant and provided me with a good premium

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CM
Carol Mkhize

1 reviews | Active since Jan 2020

19 Mar 2026, 09:26

So far I'm very happ...

So far I'm very happy with kingprice no hassle at all

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