Based on recent customer reviews, GoTyme Bank (formerly TymeBank) shows a deeply polarised customer experience. Praise centres on individually named call centre agents who deliver fast, friendly resolutions, while frustration concentrates on account holds, *****-handling failures, broken kiosks, and unresolved disputes. The bank's lack of physical branches amplifies pain when digital or call centre channels fail, leaving customers stranded without recourse.
TrustIndex
8.6
Ranking
#1
in Banking
NPS Score
8
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, GoTyme Bank (formerly TymeBank) shows a deeply polarised customer experience. Praise centres on individually named call centre agents who deliver fast, friendly resolutions, while frustration concentrates on account holds, *****-handling failures, broken kiosks, and unresolved disputes. The bank's lack of physical branches amplifies pain when digital or call centre channels fail, leaving customers stranded without recourse.
GoTyme Bank | Formerly TymeBank's biggest strength, according to Hellopeter's AI analysis, is Staff & Branch Experience. Staff & Branch Experience (3.8) is the standout strength. Customers repeatedly name agents like Tumelo Molele, Yolande Jacobs, Lerato Legodi, Simphiwe Tshabalala, Portia Sekhula and Similo Ngwenya for patience, professionalism and going the extra mile during phone interactions.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am beyond frustrated with Time Bank. Once again, money has disappeared from my account because of a purchase I know absolutely nothing about. This is not the first incident, and every time it happens, I’m left stressed, inconvenienced, and without proper resolution or reimbur*****t. It is extremely concerning that unauthorized payments can keep happening on an account that is supposed to be secure. Customers work hard for their money, and we deserve better protection, communication, and accountability from a bank we trust with our finances. I am tired of constantly having to report transactions I did not make and then feeling ignored afterwards. This experience has honestly destroyed my trust in the bank. Something seriously needs to change because this is unacceptable.
1 reviews | Active since Jan 2020
I am beyond frustrated with Time Bank. Once again, money has disappeared from my account because of a purchase I know absolutely nothing about. This is not the first incident, and every time it happens, I’m left stressed, inconvenienced, and without proper resolution or reimbur*****t. It is extremely concerning that unauthorized payments can keep happening on an account that is supposed to be secure. Customers work hard for their money, and we deserve better protection, communication, and accountability from a bank we trust with our finances. I am tired of constantly having to report transactions I did not make and then feeling ignored afterwards. This experience has honestly destroyed my trust in the bank. Something seriously needs to change because this is unacceptable.
1 reviews | Active since Jan 2020
I had a great experience with TymeBank. I didn’t stay long on the line before a consultant assisted me. The consultant was kind, professional, and resolved my issue efficiently. Certain matters were clearly explained to me, which helped me gain a better understanding.
1 reviews | Active since Jan 2020
I had a great experience with TymeBank. I didn’t stay long on the line before a consultant assisted me. The consultant was kind, professional, and resolved my issue efficiently. Certain matters were clearly explained to me, which helped me gain a better understanding.
1 reviews | Active since Jan 2020
Received outstanding service from Nozipho Twala, manager in the customer resolution department. She helped sort out a complex issue with patience and efficiency. Thank you Nozipho! Your service is what we should - but generally don't - get from all banks.
1 reviews | Active since Jan 2020
Received outstanding service from Nozipho Twala, manager in the customer resolution department. She helped sort out a complex issue with patience and efficiency. Thank you Nozipho! Your service is what we should - but generally don't - get from all banks.
The most common complaint about GoTyme Bank | Formerly TymeBank, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. Customer Service & Communication (2.4) draws heavy criticism for unanswered emails, long hold times that exhaust airtime, promised callbacks that never come, and case numbers closed without resolution. The absence of physical branches compounds frustration when escalation is needed.
GoTyme Bank | Formerly TymeBank scores 2.6 out of 5 on Hellopeter's AI analysis of service quality in Banking, compared to the Banking industry average of 1.4. Their strongest theme is Branch Experience (3.8); their weakest is Account Access (2.2). The top AI-rated Banking business on Hellopeter is GoTyme Bank | Formerly TymeBank (2.6). How is the AI Score calculated? →
GoTyme Bank | Formerly TymeBank has a TrustIndex of 8.6 out of 10 on Hellopeter, based on 4,319 reviews in the last 12 months. Hellopeter has tracked GoTyme Bank | Formerly TymeBank across 10,024 total reviews. How is the TrustIndex calculated? →