Based on recent customer reviews, GoTyme Bank delivers a deeply polarised experience. Customers consistently praise individual call centre agents by name for exceptional friendliness, patience, and professionalism. However, the bank faces serious recurring complaints around account blocks and debit holds lasting weeks or months, fraud handling that leaves customers feeling abandoned, and a lack of physical branches that compounds resolution difficulties when digital channels fail.
Top Strengths:
- •Staff & Branch Experience: Customers frequently praise named agents like Tumelo Molele, Yolande Jacobs, and Simphiwe Tshabalala for exceptional patience, friendliness, and professionalism. Individual consultants are often rated 10/10 and described as the primary reason customers stay.
Replied to 12.173913043478262% of negative reviews
Typically takes less than 43h 18m to reply
TrustIndex
4.5
Score
Avg Reply
338
Hours
NPS Score
-51
Recommended: Unlikely
Replied to 12.173913043478262% of negative reviews
Typically takes less than 43h 18m to reply
Apr '25 - Mar '26
Recent reviews (5,358)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
The experience was a...
The experience was amazing got a talented agent, who knows how to take care of the client
1 reviews | Active since Jan 2020
The experience was a...
The experience was amazing got a talented agent, who knows how to take care of the client
1 reviews | Active since Jan 2020
TymeBank ***** dispute
I’ve noticed unauthorised transactions in my TymeBank account and reported them, but TymeBank never gave me feedback—no acceptance, no decline, no investigation update, not even an email asking for more details. I never got a card for that account; withdrawals normally require my biometrics and facial authentication, so how did someone move money without the card or my approval? I had to call them myself to ask what happened, and it felt like they didn’t care. I keep telling them to investigate how their system was breached—I want to understand how my details and app access were compromised, and I believe I’m owed a refund since the withdrawal wasn’t authorised. It looks like neglect, and I’m not alone; I’ve seen other customers treated the same way.
1 reviews | Active since Jan 2020
TymeBank ***** dispute
I’ve noticed unauthorised transactions in my TymeBank account and reported them, but TymeBank never gave me feedback—no acceptance, no decline, no investigation update, not even an email asking for more details. I never got a card for that account; withdrawals normally require my biometrics and facial authentication, so how did someone move money without the card or my approval? I had to call them myself to ask what happened, and it felt like they didn’t care. I keep telling them to investigate how their system was breached—I want to understand how my details and app access were compromised, and I believe I’m owed a refund since the withdrawal wasn’t authorised. It looks like neglect, and I’m not alone; I’ve seen other customers treated the same way.
1 reviews | Active since Jan 2020
It was horrible
It was horrible. It was like talking to a wall.
1 reviews | Active since Jan 2020
It was horrible
It was horrible. It was like talking to a wall.
1 reviews | Active since Jan 2020
I had a great experi...
I had a great experience with the agent Nthabiseng, she was very helpful and patient
1 reviews | Active since Jan 2020
I had a great experi...
I had a great experience with the agent Nthabiseng, she was very helpful and patient
1 reviews | Active since Jan 2020
The consultant that ...
The consultant that assisted me was kind and worked efficiently to assist my enquiry
1 reviews | Active since Jan 2020
The consultant that ...
The consultant that assisted me was kind and worked efficiently to assist my enquiry
1 reviews | Active since Jan 2020
Account blocked
I wouldn't advice anyone to save or use this bank for their business. Unless they stay near police station. Any chance they get they block your account. I don't know how many times i have submitted affidavits for my account 51111112885, they block without even calling to enquire. You can do better please
1 reviews | Active since Jan 2020
Account blocked
I wouldn't advice anyone to save or use this bank for their business. Unless they stay near police station. Any chance they get they block your account. I don't know how many times i have submitted affidavits for my account 51111112885, they block without even calling to enquire. You can do better please
1 reviews | Active since Jan 2020
Refund my money for replacement card expired
I am not happy with Go Tyme bank. I recieved sms to replace my atm card its expired I went to kiosk boxer in Bosman street station square Pretoria. R100 Was deducted immediately I was told it will be refunded. I'm still waiting even now
1 reviews | Active since Jan 2020
Refund my money for replacement card expired
I am not happy with Go Tyme bank. I recieved sms to replace my atm card its expired I went to kiosk boxer in Bosman street station square Pretoria. R100 Was deducted immediately I was told it will be refunded. I'm still waiting even now