GoTyme Bank | Formerly TymeBank

The most common complaint about GoTyme Bank | Formerly TymeBank, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. Customer Service & Communication (2.4) draws heavy criticism for unanswered emails, long hold times that exhaust airtime, promised callbacks that never come, and case numbers closed without resolution. The absence of physical branches compounds frustration when escalation is needed.

GoTyme Bank | Formerly TymeBank scores 2.6 out of 5 on Hellopeter's AI analysis of service quality in Banking, compared to the Banking industry average of 1.4. Their strongest theme is Branch Experience (3.8); their weakest is Account Access (2.2). The top AI-rated Banking business on Hellopeter is GoTyme Bank | Formerly TymeBank (2.6). How is the AI Score calculated? →

GoTyme Bank | Formerly TymeBank has a TrustIndex of 8.6 out of 10 on Hellopeter, based on 4,319 reviews in the last 12 months. Hellopeter has tracked GoTyme Bank | Formerly TymeBank across 10,024 total reviews. How is the TrustIndex calculated? →