SZ
Sandiselwe Z
Active since Feb 2024
39
Reviews
0
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Reviews
39 reviews2 weeks ago
nauthorized Transactions Again Extremely Disappointed
I am beyond frustrated with Time Bank. Once again, money has disappeared from my account because of a purchase I know absolutely nothing about. This is not the first incident, and every time it happens, I’m left stressed, inconvenienced, and without proper resolution or reimbur*****t. It is extremely concerning that unauthorized payments can keep happening on an account that is supposed to be secure. Customers work hard for their money, and we deserve better protection, communication, and accountability from a bank we trust with our finances. I am tired of constantly having to report transactions I did not make and then feeling ignored afterwards. This experience has honestly destroyed my trust in the bank. Something seriously needs to change because this is unacceptable.
1 reply
1 month ago
Unauthorized Debits & Poor Security Very Disappointed
I am extremely frustrated with TymeBank. Money keeps being debited from my account without my authorization. I reported this issue, and instead of resolving it properly, I was told to remove my card details from Uber. I followed that instruction, but the money is STILL being debited from my account. This clearly shows that the problem was never properly investigated or resolved. How is it possible that transactions continue even after reporting ***** and taking the steps advised by the bank? This raises serious concerns about the security of my account and the bank’s ability to protect its customers. I trusted this bank with my money, but now I feel completely unsafe. Customer service has been unhelpful, and no real solution has been provided. I need this issue resolved urgently and my money refunded. At this point, I am questioning what kind of bank this is and whether customers’ funds are truly secure.
1 reply
2 months ago
Extremely Poor Customer Service and Incorrect Payment Handling at The Fix – Durban West Street
I am writing to formally raise a complaint regarding a very disappointing experience at The Fix store located on West Street in Durban. On the day of the incident, I made a purchase and clearly informed the cashier that I would be using the MoTime payment option. However, without my consent or confirmation, the full amount of R200 was instead debited directly from my bank account. I only realised this after leaving the store while I was already on my way in an Uber, which forced me to return to the store to resolve the issue. Upon my return, the service I received was extremely unprofessional and unacceptable. The staff member who initially assisted me refused to help further and told me to wait for someone else without explanation. When another staff member, Ntokozo, eventually assisted me, her attitude was dismissive and rude. Instead of addressing the issue respectfully, she questioned me in a condescending manner, asking why I did not notice the incorrect payment method being used. As a customer, I do not have visibility into what payment option is being processed unless it is clearly communicated. During the refund process, I was given cash, despite the fact that I had paid using my bank card. When I politely requested that the refund be processed back into my account instead, I overheard Ntokozo refer to me as “annoying” to her colleague. This was extremely disrespectful and uncalled for. While one staff member present was polite, the overall experience was deeply unpleasant and reflects a serious lack of customer service training and professionalism. I subsequently contacted customer service to report the incident and was assured that I would receive a follow-up call. However, it has now been two days without any response, which is equally disappointing and suggests a lack of accountability. I am a regular customer and genuinely enjoy shopping at The Fix, which makes this experience even more disheartening. I would like this matter to be escalated and addressed urgently. I expect: - A formal apology for the treatment I received - Clarification on why the incorrect payment method was used - An explanation of why a card payment refund was initially processed as cash - Assurance that staff will receive proper customer service training to prevent similar incidents I hope this complaint will be taken seriously and that appropriate action will be taken.
1 reply
2 months ago
Poor Service from Shoprite Money Market – Voucher Issue Not Resolved for Over a Week
I am very disappointed with the service received from Shoprite Money Market regarding a Checkers voucher purchased via PaysJustNow. My sister purchased a Money Market voucher specifically to buy groceries from Checkers. Unfortunately, due to a change in her phone number, she was unable to access or use the voucher. She approached Shoprite Money Market for assistance, expecting a quick and practical solution. However, it has now been over a week, and the issue remains unresolved. What is even more frustrating is that she was not advised of a simpler option — such as transferring the voucher to another number — which could have resolved the issue immediately. Instead, she has been left without access to funds that were meant for essential groceries. As a result, she has had to spend additional money out of pocket to buy food, while the voucher remains unusable. This situation is not only inconvenient but also stressful and unfair, especially when the funds are urgently needed. I believe the matter could have been handled more efficiently by the Shoprite Money Market agents. Customers should be given clear, practical solutions without unnecessary delays. I kindly request urgent assistance in resolving this issue and ensuring that the voucher can either be transferred or accessed without further delay.
0 replies
2 months ago
Poor Service from Shoprite Money Market – Voucher Issue Not Resolved for Over a Week
I am so disappointed with the service received from Shoprite Money Market regarding a Checkers voucher purchased via PaysJustNow. My sister purchased a Money Market voucher specifically to buy groceries from Checkers. Unfortunately, due to a change in her phone number, she was unable to access or use the voucher. She approached Shoprite Money Market for assistance, expecting a quick and practical solution. However, it has now been over a week, and the issue remains unresolved. What is even more frustrating is that she was not advised of a simpler option — such as transferring the voucher to another number — which could have resolved the issue immediately. Instead, she has been left without access to funds that were meant for essential groceries. As a result, she has had to spend additional money out of pocket to buy food, while the voucher remains unusable. This situation is not only inconvenient but also stressful and unfair, especially when the funds are urgently needed. I believe the matter could have been handled more efficiently by the Shoprite Money Market agents. Customers should be given clear, practical solutions without unnecessary delays. I kindly request urgent assistance in resolving this issue and ensuring that the voucher can either be transferred or accessed without further delay.
0 replies
4 months ago
Lack of Professionalism During Inquiry
I had a very disappointing experience with the International Hotel School, specifically with one of the consultants who returned my call last week after I requested a callback. When she called, I politely asked if she could call me back the following day as I was busy at the time. Instead of respecting that, she began speaking about NSFAS, which I found confusing because I did not ask about NSFAS. When I then asked a simple and reasonable question about whether the institution offers any form of financial aid (knowing that it is a private institution), she responded abruptly by saying it is a private institution and then dropped the call while I was still speaking. I found this extremely rude and unprofessional. As a prospective student seeking information, I expected basic courtesy and clear communication. Dropping a call on a potential student who is asking a genuine question is unacceptable and left a very bad impression of the institution. I hope management addresses the way prospective students are spoken to, as this experience does not reflect well on the school
0 replies
4 months ago
Incorrect Shoe Size Delivered – Poor After-Sales Support
I ordered a pair of shoes from Temu and selected size 2.5 during checkout. However, the shoes I received were marked as size 8.5, which is completely incorrect and unwearable. I contacted customer service to request a collection and exchange for the correct size, but Temu has refused to collect the item or provide the correct shoe size. This is very disappointing, as the mistake was not mine, yet I am being expected to keep an item I cannot use. I expected better quality control and customer service. Delivering the wrong size and then refusing to resolve the issue is unacceptable. I would not recommend purchasing shoes from Temu unless they improve their return and exchange process.
0 replies
4 months ago
So pay just now makes one pay for something that they have returned what daylight ******* is this? Very disappointing experience with Uber refunds
I took a trip with Uber on Monday, 12/01/2026, and I was charged twice for trips on the same day. The first trip never happened because the driver cancelled, yet the money was still deducted from my bank account. I then took a second trip, which did go through and was also charged. I have not received a refund for the cancelled trip, even after providing proof of both payments to Uber. Despite multiple attempts to resolve this issue, Uber has refused to refund my money or give a proper explanation. This is extremely frustrating and unfair — customers should not be charged for trips that never took place. I expected much better customer service and accountability from a company of this size. I am still waiting for my refund.
0 replies
4 months ago
Disappointing refund experience
I’ve had a very disappointing experience with PayJustNow’s refund process. A refund of R280 was processed, but only R43 reflected in my wallet, with no clear explanation. This was confusing and frustrating, as I expected the full amount to be available. Communication around refunds is not clear, and it takes effort to understand where the rest of the money went. PayJustNow really needs to improve transparency and customer support when it comes to refunds.
0 replies
5 months ago
Disappointing Customer Engagement
I recently registered with Vuma Fibre and filled in the online form to get assistance and more information about their services. However, I never received a call back or any follow-up support after submitting my details. It’s disappointing when you take the time to sign up and don’t get the help you were expecting. I hope Vuma Fibre improves their communication and follow-up process so potential customers don’t feel ignored and can get the information they need
0 replies
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1 Star
39 (100%)