VF
Vuma Fiber
Unclaimed Business
VF
Vuma Fiber
Unclaimed Business
135 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Vuma Fiber
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Vuma Fiber is facing significant customer experience challenges across nearly all service themes. Customers repeatedly describe unresolved outages, poor communication, billing disputes, and installation delays. While a small number of reviews praise specific technicians and quick fixes, the overwhelming sentiment points to systemic breakdowns in support, accountability, and follow-through between Vuma and its ISP partners.
TrustIndex
1.9
Jul '25 - Jun '26
Based on recent customer reviews, Vuma Fiber is facing significant customer experience challenges across nearly all service themes. Customers repeatedly describe unresolved outages, poor communication, billing disputes, and installation delays. While a small number of reviews praise specific technicians and quick fixes, the overwhelming sentiment points to systemic breakdowns in support, accountability, and follow-through between Vuma and its ISP partners.
The most common complaint about Vuma Fiber, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support Quality. Customers describe agents who cannot resolve issues, conflicting information between Vuma and ISPs, and consultants who go silent after payment. A few named agents like Jamaine, Siya, Bervin, and Keagan receive strong praise, but these are exceptions in a broadly negative pattern.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
After waiting for so long already to have my fibre installed, a booking was made with me for monday 25th of May @10am. Waited the whole day and no one pitched to install my fibre! When you phone Vuma they simply say we dont have contact with the installers. The lady even said that they are still within 14 days installation period! I really dont care if you are still within you installation period, a booking was made and i had to take off work to accommodate your installation and your technician does not pitch up. Not even a phonecall to say we can't make it or reschedule. Up until today i am still waiting for resolution. No care for your clients.
1 reviews | Active since Jan 2020
After waiting for so long already to have my fibre installed, a booking was made with me for monday 25th of May @10am. Waited the whole day and no one pitched to install my fibre! When you phone Vuma they simply say we dont have contact with the installers. The lady even said that they are still within 14 days installation period! I really dont care if you are still within you installation period, a booking was made and i had to take off work to accommodate your installation and your technician does not pitch up. Not even a phonecall to say we can't make it or reschedule. Up until today i am still waiting for resolution. No care for your clients.
1 reviews | Active since Jan 2020
My parents have been waiting for internet connection since last week... Everyday is a new lie, they paid what needed to be paid but dololo connection... If possible Vuma must just disconnect once cause it's the same
1 reviews | Active since Jan 2020
My parents have been waiting for internet connection since last week... Everyday is a new lie, they paid what needed to be paid but dololo connection... If possible Vuma must just disconnect once cause it's the same
1 reviews | Active since Jan 2020
I am extremely disappointed with the handling of my Vuma account. I made payment on my account, and now I am suddenly being told that the payment was made for the wrong address. However, the correct address was provided when I app**** for the service.
1 reviews | Active since Jan 2020
I am extremely disappointed with the handling of my Vuma account. I made payment on my account, and now I am suddenly being told that the payment was made for the wrong address. However, the correct address was provided when I app**** for the service.
1 reviews | Active since Jan 2020
I am extremely disappointed with the level of service and communication I received while trying to set up Vuma fibre through "Vodacom" (https://www.vodacom.co.za?utm_source=chatgpt.com). The entire process has been frustrating, unprofessional, and unnecessarily complicated from start to finish. After waiting nearly two weeks with little to no communication, I was finally contacted on Tuesday, 12 May 2026, and informed that an installation would take place within the next few days at 9:00 AM. Then, on Wednesday, 13 May 2026, at 05:17 AM, a representative contacted me requesting my installation address — despite the installation supposedly already being scheduled. I provided the address by 05:39 AM. By 10:00 AM, after hearing absolutely nothing further, I contacted support via WhatsApp to request an update regarding the installation. When no proper assistance was provided, I called customer care directly. The first consultant abruptly ended the call after claiming she could not hear me. The second consultant informed me that my account was apparently in “installation retention” and that a second line may need to be run. At that point, due to the ongoing lack of communication, inefficiency, and confusion, I clearly stated that I wanted to cancel the service. Instead of processing my cancellation request, the consultant ignored it and continued checking whether a primary line existed. After placing me on hold, she returned and advised that the address was still showing as “awaiting installation.” She then informed me that if I wanted a refund, I would need to submit supporting identity documents, including a copy of my ID, and wait up to 14 days for processing. This makes absolutely no sense. I was able to register using only my email address, cellphone number, and ID number. I completed payment online through the Capitec portal without ever being asked to submit any supporting documents beforehand. Yet now, suddenly, documentation is required just to process a refund for a service that was never even installed. When I questioned how illogical this process was, the consultant initially agreed with me. However, when I requested to speak to a supervisor and mentioned that his agent also agreed the process made no sense, the consultant immediately interrupted to deny saying that. All calls are recorded, and that call should be reviewed because either: 1. The consultant was being dishonest to protect herself, or 2. She was completely *********** in explaining company policy. To make matters worse, the supervisor immediately approached the conversation defensively and jumped to conclusions instead of addressing the actual concerns being raised. Overall, my experience trying to get connected to Vuma through Vodacom has been one of the worst customer service experiences I have ever had. Poor communication, contradictory information, ignored cancellation requests, and unreasonable refund requirements have made this entire process unacceptable. I sincerely hope improvements are made because, based on this experience, I would strongly caution others before choosing this service.
1 reviews | Active since Jan 2020
I am extremely disappointed with the level of service and communication I received while trying to set up Vuma fibre through "Vodacom" (https://www.vodacom.co.za?utm_source=chatgpt.com). The entire process has been frustrating, unprofessional, and unnecessarily complicated from start to finish. After waiting nearly two weeks with little to no communication, I was finally contacted on Tuesday, 12 May 2026, and informed that an installation would take place within the next few days at 9:00 AM. Then, on Wednesday, 13 May 2026, at 05:17 AM, a representative contacted me requesting my installation address — despite the installation supposedly already being scheduled. I provided the address by 05:39 AM. By 10:00 AM, after hearing absolutely nothing further, I contacted support via WhatsApp to request an update regarding the installation. When no proper assistance was provided, I called customer care directly. The first consultant abruptly ended the call after claiming she could not hear me. The second consultant informed me that my account was apparently in “installation retention” and that a second line may need to be run. At that point, due to the ongoing lack of communication, inefficiency, and confusion, I clearly stated that I wanted to cancel the service. Instead of processing my cancellation request, the consultant ignored it and continued checking whether a primary line existed. After placing me on hold, she returned and advised that the address was still showing as “awaiting installation.” She then informed me that if I wanted a refund, I would need to submit supporting identity documents, including a copy of my ID, and wait up to 14 days for processing. This makes absolutely no sense. I was able to register using only my email address, cellphone number, and ID number. I completed payment online through the Capitec portal without ever being asked to submit any supporting documents beforehand. Yet now, suddenly, documentation is required just to process a refund for a service that was never even installed. When I questioned how illogical this process was, the consultant initially agreed with me. However, when I requested to speak to a supervisor and mentioned that his agent also agreed the process made no sense, the consultant immediately interrupted to deny saying that. All calls are recorded, and that call should be reviewed because either: 1. The consultant was being dishonest to protect herself, or 2. She was completely *********** in explaining company policy. To make matters worse, the supervisor immediately approached the conversation defensively and jumped to conclusions instead of addressing the actual concerns being raised. Overall, my experience trying to get connected to Vuma through Vodacom has been one of the worst customer service experiences I have ever had. Poor communication, contradictory information, ignored cancellation requests, and unreasonable refund requirements have made this entire process unacceptable. I sincerely hope improvements are made because, based on this experience, I would strongly caution others before choosing this service.
1 reviews | Active since Jan 2020
I recently contacted Vuma and I was advised that R250 needs to paid before installation and I did that - to my surprise I was debited R350 which caused a negative impact on my account - I don’t know who gave them permission to go into my account whereas I had agreed to be debited month end - funny how I can’t even get hold of them anymore since the day of registration- poor poor service
1 reviews | Active since Jan 2020
I recently contacted Vuma and I was advised that R250 needs to paid before installation and I did that - to my surprise I was debited R350 which caused a negative impact on my account - I don’t know who gave them permission to go into my account whereas I had agreed to be debited month end - funny how I can’t even get hold of them anymore since the day of registration- poor poor service
1 reviews | Active since Jan 2020
I decided to apply for Vuma after hearing that the service was implemented in Mamelodi Ext 5. I app**** for the 40gps, made payment, and the installation was done immediately because they said installation cannot happen without payment. We were also told the connection would be active the same day. Now it has been 3 days and the device is still not working. The username and password provided do not correspond with the serial number on the device. I have been going back and forth with support, sending screenshots as requested, but nothing has been resolved even today, 07 May 2026. I am constantly being told that my line is “active and connected,” yet when I check the details, the address showing is my neighbour’s address, with a serial number that is not mine. My personal names appear there, but the installation details are incorrect. Since this morning I have been told they are “trying to get the ISP to change the address.” This should not take days to fix. What makes this worse is that they keep saying I did not pay, yet they installed the service after payment was made. Why would installation happen if payment was not received? The service experience has honestly been unacceptable. I am not blaming the sales agents because it looks like they were also misinformed, but this process is not as smooth as it is being sold to the community. Please fix my connection urgently. People in Mamelodi Ext 5 deserve proper service and honest communication.
1 reviews | Active since Jan 2020
I decided to apply for Vuma after hearing that the service was implemented in Mamelodi Ext 5. I app**** for the 40gps, made payment, and the installation was done immediately because they said installation cannot happen without payment. We were also told the connection would be active the same day. Now it has been 3 days and the device is still not working. The username and password provided do not correspond with the serial number on the device. I have been going back and forth with support, sending screenshots as requested, but nothing has been resolved even today, 07 May 2026. I am constantly being told that my line is “active and connected,” yet when I check the details, the address showing is my neighbour’s address, with a serial number that is not mine. My personal names appear there, but the installation details are incorrect. Since this morning I have been told they are “trying to get the ISP to change the address.” This should not take days to fix. What makes this worse is that they keep saying I did not pay, yet they installed the service after payment was made. Why would installation happen if payment was not received? The service experience has honestly been unacceptable. I am not blaming the sales agents because it looks like they were also misinformed, but this process is not as smooth as it is being sold to the community. Please fix my connection urgently. People in Mamelodi Ext 5 deserve proper service and honest communication.
Vuma Fiber has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 135 reviews in the last 12 months. Hellopeter has tracked Vuma Fiber across 177 total reviews. How is the TrustIndex calculated? →