The username and password provided do not correspond with the serial number on the device. I have been going back and forth with support, sending screenshots as requested, but nothing has been resolved even today, 07 May 2026. I am constantly being told

I decided to apply for Vuma after hearing that the service was implemented in Mamelodi Ext 5. I app**** for the 40gps, made payment, and the installation was done immediately because they said installation cannot happen without payment. We were also told the connection would be active the same day.

Now it has been 3 days and the device is still not working.

The username and password provided do not correspond with the serial number on the device. I have been going back and forth with support, sending screenshots as requested, but nothing has been resolved even today, 07 May 2026.

I am constantly being told that my line is “active and connected,” yet when I check the details, the address showing is my neighbour’s address, with a serial number that is not mine. My personal names appear there, but the installation details are incorrect.

Since this morning I have been told they are “trying to get the ISP to change the address.” This should not take days to fix.

What makes this worse is that they keep saying I did not pay, yet they installed the service after payment was made. Why would installation happen if payment was not received?

The service experience has honestly been unacceptable. I am not blaming the sales agents because it looks like they were also misinformed, but this process is not as smooth as it is being sold to the community.

Please fix my connection urgently. People in Mamelodi Ext 5 deserve proper service and honest communication.