Based on recent customer reviews, SCG South Africa delivers an exceptionally strong customer experience across all major service dimensions. Customers consistently praise named support agents, particularly Gregory Watkins, for fast, friendly, and highly competent technical assistance. Communication and follow-up are recurring highlights, and the business earns near-universal positive sentiment, with virtually no negative feedback present in the review data.
Top Strengths:
- •Customer Service & Support Quality: Customers consistently describe agents as friendly, patient, knowledgeable, and proactive. Gregory Watkins is praised by name across the vast majority of reviews for going above and beyond to resolve issues in single interactions.
Replied to 100% of negative reviews
Typically takes less than 12m to reply
TrustIndex
8.8
Score
Avg Reply
17
Hours
NPS Score
73
Recommended: Very Likely
Replied to 100% of negative reviews
Typically takes less than 12m to reply
Apr '25 - Mar '26
Recent reviews (305)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Excellent service from Nathan
Nathan was very patient and helpful. He kept us informed during the process and sorted out the problem very quickly.
1 reviews | Active since Jan 2020
Excellent service from Nathan
Nathan was very patient and helpful. He kept us informed during the process and sorted out the problem very quickly.
1 reviews | Active since Jan 2020
Greg was so patient and understanding when assisting me
Greg was so patient and understanding when assisting me. The issue took so long to resolve but he never gave up!! His persistence was out of this WORLD!! A definite 5 star ⭐
1 reviews | Active since Jan 2020
Greg was so patient and understanding when assisting me
Greg was so patient and understanding when assisting me. The issue took so long to resolve but he never gave up!! His persistence was out of this WORLD!! A definite 5 star ⭐
1 reviews | Active since Jan 2020
I had a connectivity issue and Gregory at SCG SA helped me so quickly and was so patient
I had a connectivity issue and Gregory at SCG SA helped me so quickly and was so patient. Great knowledge and service. Happy customer
1 reviews | Active since Jan 2020
I had a connectivity issue and Gregory at SCG SA helped me so quickly and was so patient
I had a connectivity issue and Gregory at SCG SA helped me so quickly and was so patient. Great knowledge and service. Happy customer
1 reviews | Active since Jan 2020
Gregory provided outstanding support when we experienced internet issues
Gregory provided outstanding support when we experienced internet issues. From the start, he was professional, friendly, and incredibly helpful. He guided me through every step of the troubleshooting process with patience and clear communication, which made a stressful situation much easier to deal with. Even after we discovered that the problem was actually related to our server, Gregory didn’t just close the case — he continued checking in with me to make sure everything was fully resolved. That level of dedication and customer care is truly appreciated. Thank you, Gregory, for going above and beyond to help us get everything sorted!
1 reviews | Active since Jan 2020
Gregory provided outstanding support when we experienced internet issues
Gregory provided outstanding support when we experienced internet issues. From the start, he was professional, friendly, and incredibly helpful. He guided me through every step of the troubleshooting process with patience and clear communication, which made a stressful situation much easier to deal with. Even after we discovered that the problem was actually related to our server, Gregory didn’t just close the case — he continued checking in with me to make sure everything was fully resolved. That level of dedication and customer care is truly appreciated. Thank you, Gregory, for going above and beyond to help us get everything sorted!
1 reviews | Active since Jan 2020
Greg absolutely crushed it! He's super friendly, efficient, and went above and beyond to sort out my issue
Greg absolutely crushed it! He's super friendly, efficient, and went above and beyond to sort out my issue. Was feeling stressed about the whole thing but he made it a breeze. His communication was on point and he got everything done quickly. 10/10 would definitely recommend Greg 👍
1 reviews | Active since Jan 2020
Greg absolutely crushed it! He's super friendly, efficient, and went above and beyond to sort out my issue
Greg absolutely crushed it! He's super friendly, efficient, and went above and beyond to sort out my issue. Was feeling stressed about the whole thing but he made it a breeze. His communication was on point and he got everything done quickly. 10/10 would definitely recommend Greg 👍