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Augusta B
Active since May 2025
6
Reviews
0
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Reviews
6 reviews2 weeks ago
In bank chat advisor not helpful
Customer service has been transferring me between departments without actually listening to the issue that I'm experiencing.
1 reply
6 months ago
Unresolved Double Debit Reversal & Constant Transfers
I am writing to lodge a formal complaint regarding FNB’s inability to assist me with a double debit reversal. I have been transferred between multiple departments, yet no one has been able to provide a resolution or take ownership of my query. I have explained the issue repeatedly, but I am continuously redirected without any meaningful assistance. This has resulted in unnecessary delays and frustration, especially considering that the matter is time-sensitive and directly affects my account.
1 reply
9 months ago
Unresolved dispute
I am extremely dissatisfied with the handling of my dispute. I provided clear proof that the funds I transferred were not received. When I queried the matter further and specifically asked who the recipient was — since the account to which the funds were sent is not the one I entered on the FNB app — I received no response. Instead, I was sent a generic message stating that the funds were successfully credited, with no explanation as to where or to whom. This lack of transparency and unwillingness to properly address my concern leaves me feeling ignored and without resolution. For a bank of FNB’s stature, I expected accountability and clarity, but instead I received a vague dismissal of my complaint. This is unacceptable, and I am still waiting for proper feedback and a solution.
1 reply
9 months ago
Card *****
This is a follow-up to my previous complaint regarding the immediate payment I made on 15 August 2025 to a Standard Bank account that has still not reflected. Since then, I have received no meaningful feedback or resolution from FNB. Despite contacting the bank multiple times via email, Secure Chat, and telephonically, I am now simply being ignored. My case numbers are: - CRM:000088350006189 - 6776589 It is unacceptable that an instant payment can go missing without explanation, and even more concerning that FNB has failed to communicate or provide accountability. I expect an urgent investigation and a proper resolution to this matter.
1 reply
10 months ago
Immediate Payment never reflected.
On 15 August I made an immediate payment to a Standard Bank account which has still not reflected, and despite numerous follow-ups the matter remains unresolved; the agents on secure chat are unable to provide any explanation, while the customer care line also cannot advise on the cause of the delay, which is highly disappointing given that an “immediate payment” should be both reliable and transparent.
4 replies
13 months ago
Horrible!!
I have been without internet for 4 days. Ticket #2571846. We haven't had internet for 4 days. A technician was supposed to come out on Friday. What is the issue? WhatsApp line is useless as well.
1 reply
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)