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Frogfoot Fibre
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Frogfoot Fibre faces deep frustration around network downtime, slow activations, and weak escalation handling. Customers repeatedly describe extended outages, unresolved tickets, and being bounced between Frogfoot and ISPs. A small but vocal group highlights named agents and technicians delivering excellent recoveries, but these positives are overshadowed by systemic service delivery gaps that significantly disrupt work-from-home customers.
TrustIndex
4.5
Ranking
#24
in Fibre & Broadband
NPS Score
-24
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Frogfoot Fibre faces deep frustration around network downtime, slow activations, and weak escalation handling. Customers repeatedly describe extended outages, unresolved tickets, and being bounced between Frogfoot and ISPs. A small but vocal group highlights named agents and technicians delivering excellent recoveries, but these positives are overshadowed by systemic service delivery gaps that significantly disrupt work-from-home customers.
The most common complaint about Frogfoot Fibre, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Network Reliability & Connection Quality (1.3) is the most frequent complaint. Customers describe multi-day outages, recurring drops, throttling, and speeds far below contracted rates. Work-from-home users report serious income loss, and Frogfoot-only areas feel trapped with no alternative provider available.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I recently had a bad experience with my ISP and Frogfoot. This led to a 1-star rating. Subsequently to my post on HelloPeter, I was contacted directly by the Team at frogfoot that resolved the matter in less that 48H. The unfortunate holdup was with the ISP's lack of communication with Froggfoot, and the problem could have been resolved much quicker if they picked up a phone and called Frogfoot.
1 reviews | Active since Jan 2020
I recently had a bad experience with my ISP and Frogfoot. This led to a 1-star rating. Subsequently to my post on HelloPeter, I was contacted directly by the Team at frogfoot that resolved the matter in less that 48H. The unfortunate holdup was with the ISP's lack of communication with Froggfoot, and the problem could have been resolved much quicker if they picked up a phone and called Frogfoot.
1 reviews | Active since Jan 2020
I have been offline from 05 May 2026 , called everyday , emailed , and everyday i get no call backs from them , they have logged tickets , made appointments to come and fix the issue and no one pitched up , no excuses , it has been 21 days in total now and everyday when i call , the operators just tell me they are sorry for the experience and promise they will call me back but no one calls back and its costing me more money to buy data for the kids to do tasks. This is by far the worst company to do bussines with , just a pity that i cant go lower than a one star , they deserve absolutely no stars at all . BAD , BAD , BAD SERVICE OVERALL
1 reviews | Active since Jan 2020
I have been offline from 05 May 2026 , called everyday , emailed , and everyday i get no call backs from them , they have logged tickets , made appointments to come and fix the issue and no one pitched up , no excuses , it has been 21 days in total now and everyday when i call , the operators just tell me they are sorry for the experience and promise they will call me back but no one calls back and its costing me more money to buy data for the kids to do tasks. This is by far the worst company to do bussines with , just a pity that i cant go lower than a one star , they deserve absolutely no stars at all . BAD , BAD , BAD SERVICE OVERALL
1 reviews | Active since Jan 2020
The worst experience ever. My line is still not activated after two weeks back and forth emails? Its a ticket back and forth and emails back and forth. I will NOT recommend them EVER! Its the worst experience I ever had.
1 reviews | Active since Jan 2020
The worst experience ever. My line is still not activated after two weeks back and forth emails? Its a ticket back and forth and emails back and forth. I will NOT recommend them EVER! Its the worst experience I ever had.
1 reviews | Active since Jan 2020
I am lodging a formal complaint against Frogfoot for an ongoing internet outage that has left my household completely without internet since 13 May 2026 — that is 12 days without service. On 6 May 2026, we received an email from Frogfoot confirming that a technician would visit our home on 13 May 2026. The technician arrived as scheduled, however after his visit we had NO internet connection. He then advised us to contact Vodacom to follow up. We contacted Vodacom, who only came out today, 25 May 2026. After Vodacom's visit we are STILL without internet, and Vodacom has now told us they need to go back to Frogfoot to resolve the issue. This means Frogfoot's technician visited on 13 May, did not restore our internet, and the problem has still not been fixed 12 days later. We are being sent in circles between Frogfoot and Vodacom with no resolution and no one taking ownership.
1 reviews | Active since Jan 2020
I am lodging a formal complaint against Frogfoot for an ongoing internet outage that has left my household completely without internet since 13 May 2026 — that is 12 days without service. On 6 May 2026, we received an email from Frogfoot confirming that a technician would visit our home on 13 May 2026. The technician arrived as scheduled, however after his visit we had NO internet connection. He then advised us to contact Vodacom to follow up. We contacted Vodacom, who only came out today, 25 May 2026. After Vodacom's visit we are STILL without internet, and Vodacom has now told us they need to go back to Frogfoot to resolve the issue. This means Frogfoot's technician visited on 13 May, did not restore our internet, and the problem has still not been fixed 12 days later. We are being sent in circles between Frogfoot and Vodacom with no resolution and no one taking ownership.
1 reviews | Active since Jan 2020
As per usual my wifi is poor, since yesterday I am struggling with my wifi it's extremely slow it's been on and off. I work from home and I have to deal with this poor service Frogfoot is providing
1 reviews | Active since Jan 2020
We bought a voucher on the 23rd of April, loaded it but it didn't work due to wiring issues, and the guys were only sent after the 18th May to fix the wiring and we only used the Wi-Fi for few days, and it was again the 23rd and we have no internet connection, poor service.
1 reviews | Active since Jan 2020
We bought a voucher on the 23rd of April, loaded it but it didn't work due to wiring issues, and the guys were only sent after the 18th May to fix the wiring and we only used the Wi-Fi for few days, and it was again the 23rd and we have no internet connection, poor service.
Frogfoot Fibre scores 1.6 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (2.1); their weakest is Network Reliability (1.3). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Frogfoot Fibre has a TrustIndex of 4.5 out of 10 on Hellopeter, based on 225 reviews in the last 12 months. Hellopeter has tracked Frogfoot Fibre across 1,706 total reviews. How is the TrustIndex calculated? →