AJ
Auburn J
Active since May 2026
3
Reviews
0
Industries
Reviews
3 reviews2 weeks ago
Runaround Frogfoot and Vodacom
I am lodging a formal complaint against Frogfoot for an ongoing internet outage that has left my household completely without internet since 13 May 2026 — that is 12 days without service. On 6 May 2026, we received an email from Frogfoot confirming that a technician would visit our home on 13 May 2026. The technician arrived as scheduled, however after his visit we had NO internet connection. He then advised us to contact Vodacom to follow up. We contacted Vodacom, who only came out today, 25 May 2026. After Vodacom's visit we are STILL without internet, and Vodacom has now told us they need to go back to Frogfoot to resolve the issue. This means Frogfoot's technician visited on 13 May, did not restore our internet, and the problem has still not been fixed 12 days later. We are being sent in circles between Frogfoot and Vodacom with no resolution and no one taking ownership.
2 replies
3 weeks ago
Waiting
My fiancée cancelled her Vodacom Fibre contract because we wanted to move our fibre service to Afrihost. Unfortunately, despite following the cancellation process, Vodacom did not process the cancellation correctly. Afrihost has been unable to take over the ISP because Vodacom never completed the required process within the stated 14-day waiting period. We waited patiently for feedback and expected the matter to be resolved within the timeframe provided, but Vodacom did not contact us or finalize the cancellation. We are now experiencing further delays because the ISP details still need to be removed before Afrihost can proceed. This has caused unnecessary frustration and disruption, especially since we followed the required steps from our side. We would appreciate urgent assistance from Vodacom to resolve this matter and complete the cancellation and ISP removal process so that Afrihost can proceed with the transfer. Very disappointed with the lack of communication and delays in resolving what should have been a straightforward process.
2 replies
3 weeks ago
Title: Vodacom giving us the runaround trying to cancel fibre service
My fiancée and I have been trying to cancel our Vodacom fibre service because we want to move to another provider, but the experience has been extremely frustrating. We have contacted Vodacom multiple times and instead of getting clear answers and assistance, we keep being passed from one department to another with no proper resolution. We are simply trying to cancel our fibre service and receive confirmation of the cancellation process, but we feel like we are being given the runaround. As paying customers, we expect straightforward communication and efficient service. Customers should not have to repeatedly follow up and chase support teams just to cancel a service. We would appreciate Vodacom taking ownership of this issue, providing clear guidance, and processing the cancellation without unnecessary delays. Reference numbers: SO260428-912486 Dates contacted: 13 May 2026
1 reply
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3 (100%)