Vodacom

Based on recent customer reviews, Vodacom is experiencing widespread customer dissatisfaction across nearly every operational area. Customers describe a pattern of unresolved billing disputes, failed cancellations, unauthorised debit orders, and prolonged service outages. Communication channels are dominated by the TOBi chatbot, which customers find unable to handle real queries. Isolated agents are praised by name, but systemic failures in account management, fibre reliability, and complaint resolution dominate the feedback.

The most common complaint about Vodacom, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Billing, Contracts & Account Management (0.5) is the most damaging theme. Customers report debit orders continuing after cancellation, unauthorised migrations, *****ulent contract extensions, settled accounts being handed to attorneys, and credit bureau listings appearing despite full payment. Cancellation is described as nearly impossible across hundreds of reviews.

Vodacom scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Network Reliability (0.9); their weakest is Billing & Contracts (0.5). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →

Vodacom has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 7,337 reviews in the last 12 months. They reply to 98% of negative reviews, typically within 14 hours 25 min. Hellopeter has tracked Vodacom across 143,569 total reviews. How is the TrustIndex calculated? →