Frogfoot Fibre
1.4|1,706 reviews
AJ
Auburn J
1 reviews | Active since Member
25 May 2026, 15:12
Runaround Frogfoot and Vodacom
I am lodging a formal complaint against Frogfoot for an ongoing internet outage that has left my household completely without internet since 13 May 2026 — that is 12 days without service.
On 6 May 2026, we received an email from Frogfoot confirming that a technician would visit our home on 13 May 2026. The technician arrived as scheduled, however after his visit we had NO internet connection. He then advised us to contact Vodacom to follow up.
We contacted Vodacom, who only came out today, 25 May 2026. After Vodacom's visit we are STILL without internet, and Vodacom has now told us they need to go back to Frogfoot to resolve the issue.
This means Frogfoot's technician visited on 13 May, did not restore our internet, and the problem has still not been fixed 12 days later. We are being sent in circles between Frogfoot and Vodacom with no resolution and no one taking ownership.
Helpful (0)
Replies (2)0
Replies (2)Frogfoot Fibre's replyOfficial
25 May 2026, 15:27Hi, Auburn.
Thank you for taking our call.
As discussed, we have escalated your query to the relevant team and we will provide feedback as received.
Our apologies for the inconvenience caused.
Thank you for taking our call.
As discussed, we have escalated your query to the relevant team and we will provide feedback as received.
Our apologies for the inconvenience caused.
Best regards,
Frogfoot Fibre's reply25 May 2026, 15:27
Official
Hi, Auburn.
Thank you for taking our call.
As discussed, we have escalated your query to the relevant team and we will provide feedback as received.
Our apologies for the inconvenience caused.
Thank you for taking our call.
As discussed, we have escalated your query to the relevant team and we will provide feedback as received.
Our apologies for the inconvenience caused.
Best regards,
AJ
Auburn J's updateReviewer Update
26 May 2026, 09:59Thank you for your assistance earlier regarding my Frogfoot fibre connection.
As advised, I switched my router/device off and on again, however my internet is still not working. The fibre line may be active on your side, but I am unfortunately still unable to connect.
Could you please assist me further to resolve this issue?
As advised, I switched my router/device off and on again, however my internet is still not working. The fibre line may be active on your side, but I am unfortunately still unable to connect.
Could you please assist me further to resolve this issue?
AJ
Auburn J's update26 May 2026, 09:59
Reviewer Update
Thank you for your assistance earlier regarding my Frogfoot fibre connection.
As advised, I switched my router/device off and on again, however my internet is still not working. The fibre line may be active on your side, but I am unfortunately still unable to connect.
Could you please assist me further to resolve this issue?
As advised, I switched my router/device off and on again, however my internet is still not working. The fibre line may be active on your side, but I am unfortunately still unable to connect.
Could you please assist me further to resolve this issue?