RL
Raymond L
Active since Jul 2024
6
Reviews
0
Industries
Reviews
6 reviews2 weeks ago
Extremely disappointed with lack of empathy and support on home loan hardship application despite long-standing relationship
I am extremely disappointed and frustrated with the handling of my recent application for temporary payment relief on my home loan account. I have been a loyal customer of this bank for over 7 years and have consistently maintained my account in good standing. I recently reached out for short-term financial relief due to genuine hardship linked to urgent family medical responsibilities involving my 65-year-old mother, who is currently suffering from serious and worsening eye and mobility complications requiring specialist care. Despite clearly explaining my situation, my application was declined with a standard response outlining eligibility criteria, without any meaningful consideration of my circumstances or any effort to explore alternative support options. What is most disappointing is the lack of empathy and discretion shown toward a long-standing customer who has always honoured their commitments and only asked for temporary assistance during a difficult period. Financial institutions often speak about customer-centric service and support during hardship, but my experience in this instance has not reflected that. I expected at minimum a conversation or alternative solution, rather than a blanket rejection based strictly on criteria that do not reflect the broader context of my situation. I am now left disappointed in the level of support received and hope this matter can be escalated for proper review by a senior team member.
2 replies
9 months ago
Terrible Service and No Refund From Sixt Car Rental
I rented a car from Sixt two weeks ago, and to date, I have not received my refund. Their phone line is not working, and there has been absolutely no communication from their side. This is unacceptable for a company that claims to provide reliable service. Future customers, be cautious before trusting Sixt with your money. The lack of transparency and poor communication is highly disappointing, and I would not recommend this company to anyone based on my experience
0 replies
11 months ago
Urgent Follow-Up on Unresolved Claim for Roof and Furniture Damage
I am writing to express my deep concern and growing frustration regarding the lack of response to the claim I submitted concerning the damage caused by your solar panel installation on my roof. Despite logging the call and providing all the necessary evidence, including proof of the costs I incurred to repair the collapsed ceiling due to water leakage, I have yet to receive any form of acknowledgment, support, or resolution from your team. In addition to the structural damage, my furniture was also affected by the leak, further adding to the financial and emotional strain caused by this incident. It has now been several months since I first reported the issue, and I am still waiting for your team to process my claim and refund the amount owed to me. This prolonged silence is unacceptable and reflects poorly on your company's customer service and accountability. I urge you to treat this matter with the urgency and seriousness it warrants. Kindly provide a clear update on the status of my claim along with a definitive timeline.
3 replies
11 months ago
Unfairly profiled
Dear Peter, I hope you’re well. I’m writing to formally express my frustration and disappointment regarding the recent decline of my application. As a loyal Vodacom customer for over 10 years, I find it unacceptable to be declined without a valid or detailed explanation — especially when I’ve maintained a consistent and responsible relationship with the brand. It raises serious concerns for me, including whether I’m being unfairly profiled or discriminated against. I expect transparency and fair treatment, not vague references like “reversal” without clarity or due consideration of my long history with Vodacom. I am requesting: 1. A full explanation of why my application was declined. 2. The criteria used in assessing it. 3. What steps I can take to rectify or appeal this decision. Dear Vodacom As a paying customer of over a decade, I believe I deserve better. I look forward to your urgent response and a resolution to this matter. Regards, Raymond.
3 replies
13 months ago
Unacceptable Delay and Lack of Communication on Pension Claim
I am extremely frustrated with the ongoing delay in processing my pension claim and the lack of clear communication from the pension administrator. Despite multiple follow-ups, I have received no meaningful updates or explanation. This delay is causing unnecessary stress and financial inconvenience. I am requesting urgent attention and a clear resolution timeline, failing which I will escalate the matter further.
2 replies
22 months ago
In breach of POPIA act
Key points of my concern are: Unauthorized Debit Order: The R17800 debit order was processed without my consent, which is a breach of trust and an ********* practice. Lack of Communication: I was not informed or given any prior notice about this action, which goes against standard banking practices and customer rights. Affordability: There was no consideration of my financial situation or consultation with me regarding the premium amount that I can afford.
4 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)