NM
Nthambeleni M
Active since Oct 2019
29
Reviews
0
Industries
Reviews
29 reviews2 weeks ago
Poor service from FNB
I am extremely frustrated with the poor service I’ve been receiving from FNB. For the past few weeks, I have been trying to obtain a card cancellation confirmation letter, which I urgently need. Despite multiple requests, the document keeps being sent to the wrong email address, even though I have corrected this several times. To make matters worse, when I reach out to advisors via the app, they are unwilling to assist or resolve the issue. There seems to be no urgency or accountability in handling my request. I spoke to Sharon just now and she ended the chat before I could get assistance. That’s was so rude This ongoing delay is unacceptable, especially given how simple this request should be. Reference: CAS-5312586-D4Q7Q5 I urgently need this matter resolved and the correct letter sent to my email address without any further delays. My email address is [email protected] FNB, please address this as a matter of urgency.
2 replies
1 month ago
Standard Bank Insurance Left My Property Damaged and Incomplete – No Response
am extremely disappointed with the service I have received from Standard Bank Insurance. Under claim reference RPT-HLB/2026/491349, a contractor was sent to my property to fix a leaking tap. While the tap was repaired, the contractor caused damage to my wall and pavement during the process. To date, no one has returned to fix what was broken, and my property has been left in a messy, unacceptable condition. What is even more frustrating is the lack of communication. I have made multiple attempts to follow up and have tried contacting [email protected], but I have received no response at all. It is unacceptable for a service provider to complete work halfway and then disappear, leaving a client with additional damage. I am requesting urgent intervention from Standard Bank Insurance to: * Repair the damaged wall and pavement * Restore my property to its original condition * Provide proper communication and accountability If this matter is not resolved urgently, I will escalate it further.
3 replies
1 month ago
Extremely Poor Service – Claim Still Not Resolved After a Month
I reported a water leakage over a month ago (Claim No: HLB/2026/494639), and to this day, the issue is still not fixed. A team came out, dug up my property, and then left it in that state without completing the repair. No one has returned since. Meanwhile, my water meter continues to run, and I am now incurring high water costs because of this unresolved issue. This level of service is unacceptable. How does it take over a month to fix what should be a straightforward problem? There has also been little to no communication or follow-up, which makes the situation even worse. I expect urgent intervention to: * Fix the leak immediately * Restore my property * Address the excessive water costs I’ve incurred due to this delay Very disappointed with how this has been handled.
1 reply
2 months ago
Complaint Regarding Poor Service and Long Waiting Times
I am extremely disappointed with the service at the HPCSA offices. I have been sitting in a queue the entire morning, yet there is only one person assisting a very long line of people. The process is painfully slow, and it takes an unreasonable amount of time to assist just one individual. What is most frustrating is how much the service has deteriorated over the years. Previously, things were more organized and efficient, but now there seems to be no structure or order at all. People are left waiting for hours without clear communication or direction. This level of inefficiency is unacceptable, especially for professionals who have taken time out of their busy schedules expecting a functional system. There is a serious need for improved staffing, better queue management, and overall service delivery.
1 reply
5 months ago
Christmas came early — debit order edition
Auto & General clearly couldn’t wait. Despite an agreement that my debit order would be processed on 1st day of each month, my account was debited on 25th, Christmas Day. So much for agreements. To add to the festive surprise, my bank has confirmed that the debit order is locked, meaning Auto & General ensured this could not be easily challenged. Very efficient , just not very ethical. It’s impressive how debit orders work flawlessly on a public holiday, yet respecting an agreed date seems negotiable. Christmas Day was apparently more important. If this is how Auto & General plans to treat customers, I will be cancelling my policy and taking my business elsewhere. I would strongly advise others to think twice before using Auto & General and to watch their debit dates very closely. An explanation would be appreciated, unless early debits are now part of the festive offering.
1 reply
5 months ago
Formal Complaint – Poor Service and Negligence by Personal Banker (Phumulani Mthethwa)
I am writing to formally lodge a complaint regarding the ongoing poor service I have received from my personal banker, Phumulani Mthethwa, which has repeatedly resulted in unnecessary stress and financial complications on my home loan account. In June, I app**** for a payment holiday and was assured by Mr Mthethwa that he would process the request. Unfortunately, he failed to do so. After weeks of no progress and no communication, I was forced to escalate the matter myself. I then engaged with Silinda Valencia, who assisted me efficiently and successfully granted a three-month payment holiday from August to November. At the time, I was clearly advised that the July instalment would be redistributed once I resumed payments in November. To my surprise, this was never implemented. Last week, I was contacted and informed that I allegedly owe an outstanding amount for the July instalment. I explained the arrangement that had been communicated to me, and I was assured that the matter would be resolved. I then reached out to Phumulani Mthethwa once again, but he did not respond to my message. Despite this, I was contacted yet again for the same issue, which indicates that nothing has been actioned. This situation is deeply frustrating and unacceptable. Since being assigned to Mr Mthethwa as my personal banker, nothing has ever been handled timeously, and his inaction has repeatedly placed me in arrears through no fault of my own. His lack of responsiveness and follow-through has caused ongoing financial and emotional distress. The level of service I have received does not reflect what one would expect from a personal or private banker. In fact, due to these continuous failures, I was even compelled to close my account. I am left questioning the value of paying for a service that was never delivered. I am extremely dissatisfied and request: • Immediate correction of the July instalment issue • Confirmation that my account reflects the correct payment arrangement I trust this matter will now be handled with the urgency and seriousness it deserves. Kind regards, NP Mulaudzi
2 replies
6 months ago
Extremely Poor Service from My Personal Banker – Nothing Gets Done
I am highly disappointed with the service I’ve been receiving from my personal banker at Standard Bank. It has become almost impossible to get any assistance from him, and none of my requests are ever actioned on time. I instructed him two months ago to move my bond debit order to FNB, and that request has not been actioned. Because of this delay, my bond account hasn’t been debited for the past two months. I am now behind on payments not because I don’t have the money, but because Standard Bank failed to process a simple request. I also asked him to close my account over a month ago, and it is still not done, not because i can not afford the account anymore but all because of the service i am receiving from this " personal banker" The service I’m receiving is unacceptable, and it’s pushing me to the point where I’m considering changing banks altogether. There is absolutely nothing I can request from this personal banker and expect it to be done on time. Standard Bank, please sort this out urgently. I should not have to chase for weeks and months just to get basic things done
9 replies
11 months ago
Extremely Disappointed – R20k Dolce & Gabbana Shoes Unwearable After One Use!
I purchased a pair of Dolce & Gabbana shoes for R20,000 with the expectation of premium quality. To my shock, after wearing them only once, the shoe was so unbalanced that I had to twist my ankle just to walk, which is not only uncomfortable but dangerous. This strain caused me to lose balance and fall, damaging the second shoe as well. I took the shoes back for assessment, and after keeping them for a week, Dolce & Gabbana responded that the issue is not a factory fault and that they cannot repair them. No detailed explanation was given, and no reasonable solution offered. I am extremely disappointed. How can luxury shoes become unwearable after a single wear and yet not be considered faulty? I feel completely let down by the brand and its after-sales service. This experience has cost me not only money, but my trust in what is meant to be a high-end, reputable company. I’m still waiting for a proper explanation and accountability from Dolce & Gabbana. This is unacceptable.
0 replies
18 months ago
Poor service from makro online
I ordered few items online on the 19th November . I have been waiting since and no one is saying anything. No communication or whatsoever. I have to call all the time and they keep on saying they are waiting for stock. I went to the store and they said they are expecting stock on monday and my order will be delivered this week and they only delivered 1 out of 4 item.Can i please get my order delivered soonest, cos honestly i do not like the service i am receiving here.
1 reply
23 months ago
Bad service from MTN champion
Ref No 1-46312468590 Called this morning asking for assistance, i spoke to Ester Moepi, who was very arrogant and even hangup the call without me getting any assistance
0 replies
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29 (100%)