HPCSA
Claimed Business
|1|14 Reviews (last 12 months)|This business does not respond to reviews
HPCSA
Claimed Business
|1
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, HPCSA is drawing sustained criticism from both practitioners and members of the public. A recurring theme is the perception that the council shields its members rather than protecting patients, with complainants describing prolonged investigations, unanswered emails and unreturned calls. Practitioners awaiting registration changes consistently mention significant delays that affect their ability to work and earn an income. Customers also frequently raise concerns about long queues at offices, poor staff conduct, untraceable reference numbers and a lack of meaningful feedback on lodged complaints.
Performance(last 12 months):
Trustindex Rating
1.9NPS Score
-75Unlikely
TrustIndex
1.9
NPS Score
-75
Recommended: Unlikely
Review Distribution
1|14 Reviews
Sep '25 - Aug '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceND
Nolubabalo D
1 reviews | Active since Nov 2018
22 May 2026, 13:50
Poor services
I submitted a request for restoration on the 1st of April 2026, up to date I have received any help or update, I make follow ups weekly without getting any help. I was told to send an email I've sent it numerous time but I haven't received any single response. I don't know what to do anymore because I needed the certificate by end of May as I am applying for school and applications are closing on the 31st of May. The last call I made the lady I spoke to said my application is awaiting approval from a team leader I told her it's been waiting for this approval since the 20th of April and I asked her to put me through to the team leader to make a follow up she refused, she said she will make a follow-up and I will receive communication on my e-mails, it's been over a week now I haven't received any communication. Now I'm stuck I don't know what to do
Helpful (0)
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Nolubabalo D
1 reviews | Active since Nov 2018
22 May 2026, 13:50
Poor services
I submitted a request for restoration on the 1st of April 2026, up to date I have received any help or update, I make follow ups weekly without getting any help. I was told to send an email I've sent it numerous time but I haven't received any single response. I don't know what to do anymore because I needed the certificate by end of May as I am applying for school and applications are closing on the 31st of May. The last call I made the lady I spoke to said my application is awaiting approval from a team leader I told her it's been waiting for this approval since the 20th of April and I asked her to put me through to the team leader to make a follow up she refused, she said she will make a follow-up and I will receive communication on my e-mails, it's been over a week now I haven't received any communication. Now I'm stuck I don't know what to do
0
Replies (0)NM
Nthambeleni M
1 reviews | Active since Oct 2019
26 Mar 2026, 13:06
Complaint Regarding Poor Service and Long Waiting Times
I am extremely disappointed with the service at the HPCSA offices. I have been sitting in a queue the entire morning, yet there is only one person assisting a very long line of people. The process is painfully slow, and it takes an unreasonable amount of time to assist just one individual. What is most frustrating is how much the service has deteriorated over the years. Previously, things were more organized and efficient, but now there seems to be no structure or order at all. People are left waiting for hours without clear communication or direction. This level of inefficiency is unacceptable, especially for professionals who have taken time out of their busy schedules expecting a functional system. There is a serious need for improved staffing, better queue management, and overall service delivery.
Helpful (0)
|Replies (1)NM
Nthambeleni M
1 reviews | Active since Oct 2019
26 Mar 2026, 13:06
Complaint Regarding Poor Service and Long Waiting Times
I am extremely disappointed with the service at the HPCSA offices. I have been sitting in a queue the entire morning, yet there is only one person assisting a very long line of people. The process is painfully slow, and it takes an unreasonable amount of time to assist just one individual. What is most frustrating is how much the service has deteriorated over the years. Previously, things were more organized and efficient, but now there seems to be no structure or order at all. People are left waiting for hours without clear communication or direction. This level of inefficiency is unacceptable, especially for professionals who have taken time out of their busy schedules expecting a functional system. There is a serious need for improved staffing, better queue management, and overall service delivery.
0
Replies (1)A
Anonymous
1 reviews | Active since Mar 2017
25 Mar 2026, 10:41
Hypocritical Actions.
Almost two years later and I have not progressed with my complaint. The law only protects you for three years to take a medical practitioner to court for Negligence or Malpractice. The HPCSA only protects their own members, not the public. What happened to the Hypocratic Oath?
Helpful (0)
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Anonymous
1 reviews | Active since Mar 2017
25 Mar 2026, 10:41
Hypocritical Actions.
Almost two years later and I have not progressed with my complaint. The law only protects you for three years to take a medical practitioner to court for Negligence or Malpractice. The HPCSA only protects their own members, not the public. What happened to the Hypocratic Oath?
0
Replies (0)A
Anonymous
1 reviews | Active since Mar 2017
6 Mar 2026, 17:09
Electrophysiologist Cardiologist Joke
The HPCSA adds no value and only protects its members not the Patients that are harmed. They Delay Appeal Hearings so that you get frustrated and give up. Not me, I will see you and the Electrophysiologist Cardiologist in The High Court!
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Anonymous
1 reviews | Active since Mar 2017
6 Mar 2026, 17:09
Electrophysiologist Cardiologist Joke
The HPCSA adds no value and only protects its members not the Patients that are harmed. They Delay Appeal Hearings so that you get frustrated and give up. Not me, I will see you and the Electrophysiologist Cardiologist in The High Court!
0
Replies (0)KS
Karisma S
1 reviews | Active since Feb 2026
13 Feb 2026, 10:38
Two Years of Delays, No Compensation, No Empathy – HPCSA Complaint Process
I am writing this review out of deep frustration with the handling of my complaint by the Health Professions Council of South Africa (HPCSA). In December 2021, I suffered severe facial burns and internal gum injuries during a dental procedure performed by Dr Minaar at Birchleigh Clinic. Incorrect equipment was used, resulting in burns from inside my mouth to my cheek, torn gums, long-term scarring, and ongoing complications. The impact on my life has been devastating: I could not eat or speak properly for months. I had to syringe food into my mouth. I incurred over R70,000 in specialist and medical costs. I lost income due to being unable to work. I now live with permanent scarring and a keloid on my face. I experience ongoing trauma and fear of returning to a dentist. I reported the matter to the HPCSA in good faith, believing that the regulatory body exists to protect patients and ensure accountability. However, the process took nearly two years. Throughout this time: I repeatedly followed up with little meaningful feedback. I submitted extensive documentation, photographs, receipts and medical reports. I received minimal empathy or reassurance. Communication felt procedural rather than supportive. I was eventually informed that the matter was concluded under professional conduct proceedings and that any fine imposed is paid to the HPCSA — not to the complainant — as it is not a civil compensation process. This means that: The dentist may have paid a fine. The HPCSA retained that payment. I, as the injured patient, received nothing. After two years of waiting, trauma, financial loss and emotional exhaustion, there was no compensation, no assistance with medical costs, and no meaningful support offered. While I understand that the HPCSA is not a civil court, the experience has left me feeling unheard and unsupported. A regulatory body should not only discipline practitioners but also ensure that complainants are treated with dignity, empathy, and transparency throughout the process. Instead, the delays and lack of communication added to the trauma I was already experiencing. I share this review in the hope that: The HPCSA improves turnaround times. Complainants are treated with greater empathy and communication. Patients are better informed from the start about what outcomes to realistically expect. No patient should feel re-traumatised by the very system meant to protect them.
Helpful (0)
|Replies (0)KS
Karisma S
1 reviews | Active since Feb 2026
13 Feb 2026, 10:38
Two Years of Delays, No Compensation, No Empathy – HPCSA Complaint Process
I am writing this review out of deep frustration with the handling of my complaint by the Health Professions Council of South Africa (HPCSA). In December 2021, I suffered severe facial burns and internal gum injuries during a dental procedure performed by Dr Minaar at Birchleigh Clinic. Incorrect equipment was used, resulting in burns from inside my mouth to my cheek, torn gums, long-term scarring, and ongoing complications. The impact on my life has been devastating: I could not eat or speak properly for months. I had to syringe food into my mouth. I incurred over R70,000 in specialist and medical costs. I lost income due to being unable to work. I now live with permanent scarring and a keloid on my face. I experience ongoing trauma and fear of returning to a dentist. I reported the matter to the HPCSA in good faith, believing that the regulatory body exists to protect patients and ensure accountability. However, the process took nearly two years. Throughout this time: I repeatedly followed up with little meaningful feedback. I submitted extensive documentation, photographs, receipts and medical reports. I received minimal empathy or reassurance. Communication felt procedural rather than supportive. I was eventually informed that the matter was concluded under professional conduct proceedings and that any fine imposed is paid to the HPCSA — not to the complainant — as it is not a civil compensation process. This means that: The dentist may have paid a fine. The HPCSA retained that payment. I, as the injured patient, received nothing. After two years of waiting, trauma, financial loss and emotional exhaustion, there was no compensation, no assistance with medical costs, and no meaningful support offered. While I understand that the HPCSA is not a civil court, the experience has left me feeling unheard and unsupported. A regulatory body should not only discipline practitioners but also ensure that complainants are treated with dignity, empathy, and transparency throughout the process. Instead, the delays and lack of communication added to the trauma I was already experiencing. I share this review in the hope that: The HPCSA improves turnaround times. Complainants are treated with greater empathy and communication. Patients are better informed from the start about what outcomes to realistically expect. No patient should feel re-traumatised by the very system meant to protect them.
0
Replies (0)A
Anonymous
1 reviews | Active since Mar 2017
19 Jan 2026, 16:50
No Written Consent was given!
It is clear that the HPCSA only protects the Health Practitioner's and not the Patients. They close cases without written feedback and don't respond to emails. They allocate you a reference number, just to make it look as if they are interested in your complaint. They know that you only have three years to take the Health Practitioner's to court but delay everything so that you run out of time.
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Mar 2017
19 Jan 2026, 16:50
No Written Consent was given!
It is clear that the HPCSA only protects the Health Practitioner's and not the Patients. They close cases without written feedback and don't respond to emails. They allocate you a reference number, just to make it look as if they are interested in your complaint. They know that you only have three years to take the Health Practitioner's to court but delay everything so that you run out of time.
0
Replies (1)EM
Evile M
1 reviews | Active since Jan 2026
9 Jan 2026, 22:56
No Response to Emails, Calls, or Social Media — HPCSA Registration Still Unresolved
I am deeply frustrated by the continued lack of response and resolution from the Health Professions Council of South Africa (HPCSA). I have been following up on my professional registration for several months through multiple channels, including email correspondence, escalations via my university, and direct messages on Instagram. Despite this, my issue remains unresolved. Most concerning is that yesterday I called HPCSA repeatedly, back to back, and none of my calls were answered. To date, I have also not received any response on Instagram, despite clearly outlining my situation and providing all relevant details. My registration can be seen on the HPCSA back-end system, yet it does not consistently appear on the public practitioner lookup. In some instances, the system indicates that I do not exist, which prevents me from downloading my registration form and certificate. This issue has had serious consequences. I am unable to submit mandatory portfolio cases or apply for employment, as proof of HPCSA registration is required. Supervisors and employers are also unable to validate my registration due to this system inconsistency. The complete lack of communication across all platforms is unacceptable for a regulatory body that directly impacts professionals’ careers and livelihoods. I have comp**** with all requirements and provided all requested documentation, yet I am met with silence. I am requesting urgent intervention to: Correct and validate my details on the HPCSA system, and Provide my official registration form and registration certificate. I sincerely hope this review prompts engagement, as all reasonable attempts to resolve this matter directly with HPCSA have failed.
Helpful (0)
|Replies (0)EM
Evile M
1 reviews | Active since Jan 2026
9 Jan 2026, 22:56
No Response to Emails, Calls, or Social Media — HPCSA Registration Still Unresolved
I am deeply frustrated by the continued lack of response and resolution from the Health Professions Council of South Africa (HPCSA). I have been following up on my professional registration for several months through multiple channels, including email correspondence, escalations via my university, and direct messages on Instagram. Despite this, my issue remains unresolved. Most concerning is that yesterday I called HPCSA repeatedly, back to back, and none of my calls were answered. To date, I have also not received any response on Instagram, despite clearly outlining my situation and providing all relevant details. My registration can be seen on the HPCSA back-end system, yet it does not consistently appear on the public practitioner lookup. In some instances, the system indicates that I do not exist, which prevents me from downloading my registration form and certificate. This issue has had serious consequences. I am unable to submit mandatory portfolio cases or apply for employment, as proof of HPCSA registration is required. Supervisors and employers are also unable to validate my registration due to this system inconsistency. The complete lack of communication across all platforms is unacceptable for a regulatory body that directly impacts professionals’ careers and livelihoods. I have comp**** with all requirements and provided all requested documentation, yet I am met with silence. I am requesting urgent intervention to: Correct and validate my details on the HPCSA system, and Provide my official registration form and registration certificate. I sincerely hope this review prompts engagement, as all reasonable attempts to resolve this matter directly with HPCSA have failed.
0
Replies (0)