Based on recent customer reviews, Standard Bank faces significant customer experience challenges across all service dimensions. Customers consistently describe frustrations with frozen accounts, unresolved fraud cases, poor call centre responsiveness, and digital banking glitches. While individual staff members receive praise by name, systemic issues around communication, account management, and dispute resolution dominate the feedback landscape, pulling scores well below acceptable levels.
Top Strengths:
- •Staff & Branch Experience: Customers frequently praise individual consultants by name for patience and professionalism. Named staff like Vivek Sukhu, Shumeez Campbell, Eldorene Balmakund, and branch heroes receive glowing tributes, though these bright spots are overshadowed by widespread complaints about rude or unhelpful staff.
Replied to 8.945454545454545% of negative reviews
Typically takes less than 87h 33m to reply
TrustIndex
1.2
Score
Avg Reply
8220
Hours
NPS Score
-62
Recommended: Unlikely
Replied to 8.945454545454545% of negative reviews
Typically takes less than 87h 33m to reply
Apr '25 - Mar '26
Recent reviews (4,044)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Waiting???!!! No answer!!
I app**** for a credit card on the 6th of march,it was approved and it stated it will be delivered between 5-7 working days. Still today we have not received it. We have phoned twice and still no answer. When i was a private banking client the card was delivered ASAP without a hassle, i cant access the money because we need the card.what is going on??? Im posting on my wife profile.pls phone on 074 709 0659
1 reviews | Active since Jan 2020
Waiting???!!! No answer!!
I app**** for a credit card on the 6th of march,it was approved and it stated it will be delivered between 5-7 working days. Still today we have not received it. We have phoned twice and still no answer. When i was a private banking client the card was delivered ASAP without a hassle, i cant access the money because we need the card.what is going on??? Im posting on my wife profile.pls phone on 074 709 0659
1 reviews | Active since Jan 2020
Call back
I've logged a query with the bank to please return my call but no one called me from the insurance department as the information on Std bank web page is out dated pmesee can I get a call from them been since last week 0716878167
1 reviews | Active since Jan 2020
Call back
I've logged a query with the bank to please return my call but no one called me from the insurance department as the information on Std bank web page is out dated pmesee can I get a call from them been since last week 0716878167
1 reviews | Active since Jan 2020
Bad service
What a poor service from this bank....app**** for a loan last week and I was approved on conditions that I submitted proof of income documents, I send the documents and ive been sending emails to the consultant that requested the documents from me but I'm getting no feedback its almost 2 weeks now.
1 reviews | Active since Jan 2020
Bad service
What a poor service from this bank....app**** for a loan last week and I was approved on conditions that I submitted proof of income documents, I send the documents and ive been sending emails to the consultant that requested the documents from me but I'm getting no feedback its almost 2 weeks now.
1 reviews | Active since Jan 2020
Too quick to Repossess
I am extremely disappointed with the service I am receiving from my bank regarding my vehicle finance. I have fallen behind on my payments due to financial difficulties, but I made an effort to contact the bank and ask for assistance. Instead of helping me with a payment arrangement or any form of relief, they refused to assist and are now threatening to repossess my vehicle. I rely on this car for my daily responsibilities and I have made it clear that I am willing to pay and catch up on the arrears. All I am asking for is a fair chance to make an arrangement, but the bank is not willing to help at all. This treatment is unfair and does not align with the spirit of the National Credit Act, which is meant to protect consumers and allow for reasonable solutions when facing financial hardship. I am requesting urgent intervention and a proper review of my situation. I want to resolve this matter and keep my vehicle, not lose it while I am trying to make things right. Lana Reeve from Legal department she's not willing to listen ,,now a collection company is sending me emails and I never spoke with them even once. We have 2 policies which are pending with Standard Bank ,they are not resolved. That's another reason I was falling behind with my payments Can someone from the bank please assist me urgently?
1 reviews | Active since Jan 2020
Too quick to Repossess
I am extremely disappointed with the service I am receiving from my bank regarding my vehicle finance. I have fallen behind on my payments due to financial difficulties, but I made an effort to contact the bank and ask for assistance. Instead of helping me with a payment arrangement or any form of relief, they refused to assist and are now threatening to repossess my vehicle. I rely on this car for my daily responsibilities and I have made it clear that I am willing to pay and catch up on the arrears. All I am asking for is a fair chance to make an arrangement, but the bank is not willing to help at all. This treatment is unfair and does not align with the spirit of the National Credit Act, which is meant to protect consumers and allow for reasonable solutions when facing financial hardship. I am requesting urgent intervention and a proper review of my situation. I want to resolve this matter and keep my vehicle, not lose it while I am trying to make things right. Lana Reeve from Legal department she's not willing to listen ,,now a collection company is sending me emails and I never spoke with them even once. We have 2 policies which are pending with Standard Bank ,they are not resolved. That's another reason I was falling behind with my payments Can someone from the bank please assist me urgently?
1 reviews | Active since Jan 2020
Complaint: No Feedback from Bank Regarding Account Hacking on 31 December 2026
Complaint: No Feedback from Bank Regarding Account Hacking on 31 December 2026 On 31 December 2026, my account was compromised in what appears to have been a cyberattack, resulting in unauthorized transactions and financial loss. This matter was reported to the bank immediately, and all required information and documentation were provided to support the investigation. Despite the seriousness of the incident, I have yet to receive any meaningful feedback, update, or resolution from the bank. It has now been an extended period since the incident was reported, and the ongoing lack of communication is both frustrating and unacceptable. As a financial institution, the bank has a duty to ensure that adequate information security measures are in place to protect customer accounts from unauthorized access. Furthermore, in cases where such breaches occur, customers should be kept informed throughout the investigation process and provided with timely updates and clear outcomes. To date, the bank has failed to: Provide any substantive update on the status of the investigation. Confirm whether the matter is actively being investigated. Communicate any steps being taken to trace or recover the lost funds. Clarify its position regarding liability and reimbur*****t. This lack of response raises serious concerns about both the bank’s security controls and its commitment to customer service.
1 reviews | Active since Jan 2020
Complaint: No Feedback from Bank Regarding Account Hacking on 31 December 2026
Complaint: No Feedback from Bank Regarding Account Hacking on 31 December 2026 On 31 December 2026, my account was compromised in what appears to have been a cyberattack, resulting in unauthorized transactions and financial loss. This matter was reported to the bank immediately, and all required information and documentation were provided to support the investigation. Despite the seriousness of the incident, I have yet to receive any meaningful feedback, update, or resolution from the bank. It has now been an extended period since the incident was reported, and the ongoing lack of communication is both frustrating and unacceptable. As a financial institution, the bank has a duty to ensure that adequate information security measures are in place to protect customer accounts from unauthorized access. Furthermore, in cases where such breaches occur, customers should be kept informed throughout the investigation process and provided with timely updates and clear outcomes. To date, the bank has failed to: Provide any substantive update on the status of the investigation. Confirm whether the matter is actively being investigated. Communicate any steps being taken to trace or recover the lost funds. Clarify its position regarding liability and reimbur*****t. This lack of response raises serious concerns about both the bank’s security controls and its commitment to customer service.
1 reviews | Active since Jan 2020
Customer Review of MiWay Insurance I recently had the pleasure of engaging with MiWay Insurance’s customer service and was assisted by Fundiswa Majola
Customer Review of MiWay Insurance I recently had the pleasure of engaging with MiWay Insurance’s customer service and was assisted by Fundiswa Majola. From the outset, Fundiswa demonstrated exceptional patience, professionalism, and attentiveness. She listened carefully, addressed my concerns with precision, and provided solutions that were both practical and reassuring. Her polite demeanor and solution-driven approach reflect a deep commitment to customer satisfaction. It is evident that she takes her role seriously and strives to deliver service of the highest standard. MiWay is truly fortunate to have an employee of her caliber, whose dedication and attention to detail elevate the customer experience. Thank you, Fundiswa, for the stellar service. Your professionalism and care made a lasting impression, and I am grateful for the service.
1 reviews | Active since Jan 2020
Customer Review of MiWay Insurance I recently had the pleasure of engaging with MiWay Insurance’s customer service and was assisted by Fundiswa Majola
Customer Review of MiWay Insurance I recently had the pleasure of engaging with MiWay Insurance’s customer service and was assisted by Fundiswa Majola. From the outset, Fundiswa demonstrated exceptional patience, professionalism, and attentiveness. She listened carefully, addressed my concerns with precision, and provided solutions that were both practical and reassuring. Her polite demeanor and solution-driven approach reflect a deep commitment to customer satisfaction. It is evident that she takes her role seriously and strives to deliver service of the highest standard. MiWay is truly fortunate to have an employee of her caliber, whose dedication and attention to detail elevate the customer experience. Thank you, Fundiswa, for the stellar service. Your professionalism and care made a lasting impression, and I am grateful for the service.
1 reviews | Active since Jan 2020
Access Bond Application still not accessible.
I am absolutely horrified by the service I received from Hlomele Menziwa and Natasha St Clair-Francis. In the past I downgraded my Private Bank account due to access being denied at the Bidvest Lounge. So I upgraded again recently and app**** for a credit card to do bridging finance on a single residential property that I have added to my real estate portfolio after I won a bid in an auction. My credit score was 696 and I already have two existing bonds with Standard Bank which I am sure I haven’t skipped a payment on, if there’s one skipped payment it might’ve been by accident. So I was pretty confident that I could get finance due to the fact that for the last 8.5 years I’ve been doing contract work in China and in that period I have purchased two properties with no issues. So I app**** for a credit card and I was issued with no formal application number for a credit card. As a former banker myself I know the process. Instead they offered me a Revolving Credit Plan, on the very first day I asked for a credit card at the end of February. They made no formal offer, instead offered a revolving credit card. I have multiple streams of income and based on my contract expiring at the end of June they stated that my application for the RCP got declined, so I asked what about the credit card because that was my initial request. Hlomele then said the credit card was declined for the same reason. 2) I then said that this is going to cause problems for me, I then app**** for an access bond on my one home loan which had R26000 some odd which I paid over and above my bond payment. It’s going for 3 or more weeks since my request. It should’ve been available last week Saturday already. I needed the liquidity to cover my short term obligations since ABSA has on Friday made an automatic update on the credit card I had with them so I decided to pay the house in cash unbonded. Up until this day the access bond is not available. I needed access to the money to cover this month’s bond payment. At the moment it’s no longer reflecting as available yet the bond payment is only R13211. Is this what Private Banking is? I’m mortified!!! If I can convince ABSA to buy out all my home loans I will it has been a month of high stress because of their poor communication. Natasha took sick leave last week Thursday and Friday when the auction agreement with the attorneys ran out after a month? The level of unprofessionalism is just unprecedented, I contacted an acquaintance working in the bank who assisted me generously. Can you please get back to me by email or call me on my Chinese number to explain why the access bond still until this very day hasn’t been activated +8618852443347 My credit score is now about to be ruined
1 reviews | Active since Jan 2020
Access Bond Application still not accessible.
I am absolutely horrified by the service I received from Hlomele Menziwa and Natasha St Clair-Francis. In the past I downgraded my Private Bank account due to access being denied at the Bidvest Lounge. So I upgraded again recently and app**** for a credit card to do bridging finance on a single residential property that I have added to my real estate portfolio after I won a bid in an auction. My credit score was 696 and I already have two existing bonds with Standard Bank which I am sure I haven’t skipped a payment on, if there’s one skipped payment it might’ve been by accident. So I was pretty confident that I could get finance due to the fact that for the last 8.5 years I’ve been doing contract work in China and in that period I have purchased two properties with no issues. So I app**** for a credit card and I was issued with no formal application number for a credit card. As a former banker myself I know the process. Instead they offered me a Revolving Credit Plan, on the very first day I asked for a credit card at the end of February. They made no formal offer, instead offered a revolving credit card. I have multiple streams of income and based on my contract expiring at the end of June they stated that my application for the RCP got declined, so I asked what about the credit card because that was my initial request. Hlomele then said the credit card was declined for the same reason. 2) I then said that this is going to cause problems for me, I then app**** for an access bond on my one home loan which had R26000 some odd which I paid over and above my bond payment. It’s going for 3 or more weeks since my request. It should’ve been available last week Saturday already. I needed the liquidity to cover my short term obligations since ABSA has on Friday made an automatic update on the credit card I had with them so I decided to pay the house in cash unbonded. Up until this day the access bond is not available. I needed access to the money to cover this month’s bond payment. At the moment it’s no longer reflecting as available yet the bond payment is only R13211. Is this what Private Banking is? I’m mortified!!! If I can convince ABSA to buy out all my home loans I will it has been a month of high stress because of their poor communication. Natasha took sick leave last week Thursday and Friday when the auction agreement with the attorneys ran out after a month? The level of unprofessionalism is just unprecedented, I contacted an acquaintance working in the bank who assisted me generously. Can you please get back to me by email or call me on my Chinese number to explain why the access bond still until this very day hasn’t been activated +8618852443347 My credit score is now about to be ruined
1 reviews | Active since Jan 2020
*****
I was de*****ed R106000.00 and Standard bank only managed to get back R2000.00 because the money was moved to multiple banks. Later after this incident one card was used for multiple purchases which i did not have a record of this and i was refunded the amount but when i tried to get both Standard Bank and the Ombuds to look at this i was ignored. I have since had a personal loan which I paid off and have been trying to get it closed since December 2025 and to date i get pushed from once consultant to the next advising i have a settlement amount which no one is able to give a detailed explanation and since following up now with no feedback.
1 reviews | Active since Jan 2020
*****
I was de*****ed R106000.00 and Standard bank only managed to get back R2000.00 because the money was moved to multiple banks. Later after this incident one card was used for multiple purchases which i did not have a record of this and i was refunded the amount but when i tried to get both Standard Bank and the Ombuds to look at this i was ignored. I have since had a personal loan which I paid off and have been trying to get it closed since December 2025 and to date i get pushed from once consultant to the next advising i have a settlement amount which no one is able to give a detailed explanation and since following up now with no feedback.