Standard Bank

Based on recent customer reviews, Standard Bank shows widespread dissatisfaction across nearly every service area. Customers describe systemic failures in ***** investigations, blocked accounts with no communication, unresponsive private bankers, and unresolved queries that drag on for months. While isolated staff members earn praise for going beyond expectations, these moments are overshadowed by deep frustration with call centres, branch service, and digital platforms.

The most common complaint about Standard Bank, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. Customer Service & Communication (1.1) is the most damaging theme. Customers report hours on hold, dropped calls, ignored emails, unresponsive private bankers, and being shuffled between departments without resolution. Complaints stretch over weeks and months, with HelloPeter often the only channel that triggers any response.