OM
Owen M
Active since Jul 2018
5
Reviews
0
Industries
Reviews
5 reviews2 weeks ago
STANDARD BANK NOT COMMITTING TO THEIR TURN AROUND TIMES
Morning again. I am now even more disgruntled you. As unfortunately Standard Bank is only the name and the 4 walls that hold up the Building, it is the Staff that are letting your reputation fall through the floor. In got a phone call from Standard Bank last Friday, the 22nd, giving me some vital information, I was told that the call was recorded as we all know they are. I sent an email on Monday the 25th asking for this recording as I want to use it as evidence. I got a response email, stating that you have a 24 hour turn around. I sent you another email yesterday the 27th, but no response this time. This looks like the ONLY PLATFORM I WILL GET A RESPONSE ON! Please action my request so I can do what I need to.
1 reply
3 weeks ago
Poor Service - Credit Life not prepared to cover debt.
Good afternoon, Standard Bank. I im incredibly disappointed and disgusted with you as an institution. I was retrenched in January. I do have credit life on the overdraft policy. I submitted all my documents to you. I got a mail back to say that the claim was declined stating that I was retrenched voluntary. There is no ways that I would take such a package as I am too young for that. I rep**** to that mail and now being flatly ignored. What makes this worse, is that it was my Birthday yesterday and my Dad put R2000 into my account as gift. I cannot withdraw it, but I want it refunded to me and I want you to rectify the situation!
1 reply
27 months ago
Brilliant Service
Ms Jolandy Nel, as the Dealership Administrator for Pineapple Insurance was very friendly and helpful in trying to get the Insurance corrected for our mutual Client. This was done effectively, without having to inconvenience the Client.
1 reply
63 months ago
Vumatel to take drastic action
Vumatel you need to take Responsibility! My ISP’s price is the same as yours and you discontinued the 20/2 line to a minimum of 20/20 and your price went up and my ISP only had to follow suit. Where other companies that are in competition to you in other areas have kept their prices the same and given their clients more benefit by pushing them to 50/5 without any significant cost. However Vumatel are not able to think out the box. What makes this whole controversy worse is the fact that during lockdown and the pandemic you upped the line speed to 50/5 without any increase, so this just shows me that you are able to up Fibre speeds without increase. You did not even take into account that some families are still hard hit with salary reductions, due to certain industries that still suffer under this pandemic , but you still to continue to dive your prices up. What makes this matter far worse is the fact that you run Vuma Fible Reach which has separate packages for people that reside in areas that you think are more disadvantaged! Do you think for one minute that all those families are under privileged and poor without advantage? I have news for you, there are people who live in there, because of that assumption! Yet no one else is able to apply for those packages in other areas, especially for those families that are battling financially. Another concerning matter is the fact that you are installing in area after area and what is puzzling is the fact that with all technology as it gets older and new technology is developed. THE PRICE DROPS! The more Clients you get onboard, the more you are also able to drive the price down. Funny how the price of Data is so much cheaper Overseas! How do they do it? It is just plain and simple, they do not rip the ring out it, but Vumatel‘s GREED is getting the batter of this situation. You got the monopoly! Like Telkom had the monopoly and we all know what happened to them! I think you VUMATEL need to take some drastic steps or you could be facing THE COMPETITION BOARD! Then to can start looking after your Clients. The National Credit Act also says that companies need to Treat Customers Fairly (TCF). I leave you with this thought! Why not be the MOST competitive when it comes to Pricing and make Client want to move to your NETWORK, therefore earning the right to have the biggest and most successful Network. Sir Richard Branson encourages his Staff to look after his Clients as they have the FREEDOM OF SPEECH!
1 reply
96 months ago
Good Service
Great Service on 20 July 2018. 112 Monte Vista Boulevard, Monte Vista
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (60%)