Based on recent customer reviews, Pineapple Insurance delivers a strongly polarised experience. The business excels in day-to-day agent interactions, with customers consistently naming specific consultants and praising their friendliness and professionalism. Agent Quality scores highest at 4.2. However, when issues escalate to claims, cancellations, or billing disputes, communication breaks down and resolution timelines become a significant pain point, dragging down Claims Handling (2.5) and Pricing & Transparency (2.8).