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Vumatel
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Vumatel customers describe a deeply frustrating experience marked by prolonged outages, broken installation promises, and unresponsive support channels. While some technicians earn praise for prompt on-site repairs, the dominant themes are unresolved tickets, conflicting information between Vumatel and ISPs, and refunds that take months. Customers feel trapped by Vumatel's infrastructure monopoly while paying for service they cannot reliably use.
TrustIndex
3.9
Ranking
#27
in Fibre & Broadband
NPS Score
-38
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Vumatel customers describe a deeply frustrating experience marked by prolonged outages, broken installation promises, and unresponsive support channels. While some technicians earn praise for prompt on-site repairs, the dominant themes are unresolved tickets, conflicting information between Vumatel and ISPs, and refunds that take months. Customers feel trapped by Vumatel's infrastructure monopoly while paying for service they cannot reliably use.
The most common complaint about Vumatel, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support Quality. Customers describe agents giving conflicting information, closing tickets without resolution, and lacking authority to act. The blame game between Vumatel and ISPs leaves customers re-explaining issues repeatedly with no ownership taken.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Your technicians were very professional and efficient, they quickly fixed the problem with my router and we were connected again in no more. Was very pleased
1 reviews | Active since Jan 2020
Your technicians were very professional and efficient, they quickly fixed the problem with my router and we were connected again in no more. Was very pleased
1 reviews | Active since Jan 2020
I'm very impressed with the service I received after logging a call with Vumatel. The problem was resolved in less than 24 hours. Great service.☺️
1 reviews | Active since Jan 2020
I'm very impressed with the service I received after logging a call with Vumatel. The problem was resolved in less than 24 hours. Great service.☺️
1 reviews | Active since Jan 2020
Ref 012BNSN Phumeza your customer services consultant is so rude. I am frustrated I haven't had fibre since yesterday instead of calming the situation she wants to fight with me. Disgusted with her service.
1 reviews | Active since Jan 2020
Ref 012BNSN Phumeza your customer services consultant is so rude. I am frustrated I haven't had fibre since yesterday instead of calming the situation she wants to fight with me. Disgusted with her service.
Vumatel scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Billing & Contracts (1.4); their weakest is Communication (1.1). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Vumatel has a TrustIndex of 3.9 out of 10 on Hellopeter, based on 1,584 reviews in the last 12 months. Hellopeter has tracked Vumatel across 11,713 total reviews. How is the TrustIndex calculated? →