Active since Sep 2017
The customer liaison officer Jabu , busy chatting with lady instead of helping clients , when we approached him , he was extremely arrogant and unhelpful.
The problem we raised last month has not been resolved Again they debited my airtime for another R99.00 even thought i cancelled my subs I cancelled my prepaid contract for R99 for 5g of data . Vodacom was going to refund us for the data . Now they again debited my airtime balance for another R99.00 , now Vodacom owes us two more months if data . Last months credit and todays one the took . This is becoming ********, month on month Vodacom is taking our airtime. Outstanding from Vodacom is two more months of data May and June and they much cancel our recurring subs We paid R100 to purchase 240 minutes and R10 for 20 sms .
We bought 5 GB of data and it was utilised in under 5 Days . It seems that Vodacom signs old clients for vodaplay and takes away their data . Will like them to refund us with the R99.00 we paid as we did not give them permission.
Had our insurance policy with Momentumfor over 10 years . Our service with our consultant Princess has been extremely reactive . We went out to check whether we were getting the best in price only to realise we are paying R1000.00 per month more . This is unacceptable it’s a *******
I had a Vodacom contract for over 30 year . We have cancelled this contract and would like to take a flexiplan contract . Furthermore we added R29.00 when the contract expired on the 29 January .No trace of this money and Vodacom is refusing for us to keep our original number for the new contract . Have left many messages and have not had a courtesy of a response.
Andre Middleton ihad been an exceptional person to engage with , his client service ethic is amazing, he is certainly an asset to your organization
Bought a Barrett Read pressure cooker Bennett Read BRPC1 6 L Pressure Cooker and marevic Automatic Toothbrush U Shaped Toothbrush for Adults. They delivered different item . Makro uses substandard service providers and they have not idea of what’s been delivered . When you arrange for a refund they take 21 -30 days for the refund .thus service is unacceptable.
I advertised an advert for letting on Property 24 & clearly indicated no agents . Received 4 requests from Amanda requesting to advertise the property for me for a commission. I went back to her that we really need no agents. She was extremely rude and arrogant.
Our car is fully paid for and we have motor plan until 2027. Took our car for service and requested for a full diagnostic test to be done , the dealership we took the car to advised the are not allowed to provide of their diagnostic test . This is a serious problem from our experience whilst the car is on motor plan very little work is done on the vehicle. The day it come off motor plan Mercedes are happy to provide a full diagnostic report . Cannot understand why they have taken this approach. It certainly prejudice their customers. It’s truly unacceptable.
I have raised my query with Stsndard Bank Online Share trading from early October , with Michelle Tshabalala, the delays and non response has been extremely poor and certainly not client centric .
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