Useless customer service

I have experienced worse terrible service from standard bank, I called them to request them to reactivate my debit order for my grandma, they kept me holding for more than 30 minutes, I tried again still kept me holding for more than 30 minutes without any help. Then on Monday I went to Westgate mall Standard branch to ask them to help me because I can't get help via telephone. They also failed to help me, they referred back to the telephone call. Then I told that I came to the branch because the customer care can't help me. I left without getting help, this is very bad, my grandma funeral policy will lapse just because of the *********** and ******** employees of Standard bank. Who can help me if the branch also can't help me. If my policy can lapse, they must pay me back all my money that I paid since I started joining because there's no one to help me to reactivate the debit order. I rate Standard bank Zero.