URGENT: Standard Bank Holding Money Needed to Feed Children. Absolutely Disgusting Service from Standard Bank

I am honestly beyond frustrated and exhausted with Standard Bank at this point. My account was suddenly put on hold over “suspected *****,” even though there is clear proof of where the money came from. The money was from my sister selling her car to WeBuyCars, a well-known and legitimate company in South Africa. This is not some random suspicious transaction. There is proof of the sale, proof of payment, and everything can easily be verified, yet Standard Bank still decided to lock my account and withhold the funds. After selling her car, my sister transferred some of the money to me so I could help her keep it safe until she needed it. Now that she actually needs her own money, I cannot even send it back to her because Standard Bank has frozen my account “until further notice.” What kind of nonsense is this? What makes me even angrier is that my sister is a feeding mother with children depending on her. She needs this money urgently for food, groceries, and basic necessities for her kids, but Standard Bank seems completely blind to the damage they are causing. While they sit comfortably “investigating,” innocent children are being affected because their mother cannot access money that legally belongs to her. I have been banking with Standard Bank for over 6 years, and this is honestly one of the worst experiences I have ever had with any company. Customer service has been absolutely useless — no urgency, no empathy, no proper communication, just scripted responses and empty promises while people suffer. It feels like the bank is more interested in making customers miserable than actually helping them. ***** checks are understandable, but there is a huge difference between protecting customers and treating innocent people like ********s without listening to them or reviewing the proof provided. Holding someone’s money indefinitely, especially money needed to feed children, is cruel, stressful, and completely unacceptable. At this point I am tired of the excuses, tired of being ignored, and tired of Standard Bank’s terrible treatment. If this issue is not resolved immediately, I will continue exposing this experience publicly because people deserve to know how badly Standard Bank handles customers during urgent situations.