FNB CLOSED MY CASE BEFORE RESOLVING IT-DISAPPEARED FUNDS

Complaint 7325124NF CASED CLOSED WITHOUT ISSUE RESOLVED!!!DO LETS TRY THIS AGAIN I have a recurring issue of funds disappearing from my account, at first i ignored it but now it getting out of hand. None of the Aspire service suite consultants can assist in fact all they say is they can only assist me with what they can see meaning that they cannot account or comment on missing funds. They have also confirmed that there are no fees that I was charged, further supporting my query that money just disappeared from my account.Unfortunately I cannot screenshot my conversations with 2 of the FNB consultants and paste it here. In my inconact messages which they referred me to I can clearly see I had R2124, I withdrew R2000 and the available balance was R124. A few seconds later I log back in to my account and find that I have R4 available left. My monthly fees went off yesterday so it's definitely not those!If this was an ATM charge then surely R2.70 for every R100=R54 in which case R70 should be in my account? I also don't want some lazy excuse of available vs balance story because I dont no have an overdraft facility infact i am well aware of every single transaction that goes off my account because I personally fund every single transaction I am about to make from my savings. My available funds were R2124 withdrawn R2000=R124 remaining, R120 disappeared now I am left with R4 available.I was referred to the complaints department to assist regarding the missing funds. I sent the person handling this case my screenshot of incontact message which clearly shows what my balance was before withdrawing and that indeed 120 disappeared