BM
Betty M
Active since Mar 2013
12
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0
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Reviews
12 reviews2 weeks ago
FNB CLOSED MY CASE BEFORE RESOLVING IT-DISAPPEARED FUNDS
Complaint 7325124NF CASED CLOSED WITHOUT ISSUE RESOLVED!!!DO LETS TRY THIS AGAIN I have a recurring issue of funds disappearing from my account, at first i ignored it but now it getting out of hand. None of the Aspire service suite consultants can assist in fact all they say is they can only assist me with what they can see meaning that they cannot account or comment on missing funds. They have also confirmed that there are no fees that I was charged, further supporting my query that money just disappeared from my account.Unfortunately I cannot screenshot my conversations with 2 of the FNB consultants and paste it here. In my inconact messages which they referred me to I can clearly see I had R2124, I withdrew R2000 and the available balance was R124. A few seconds later I log back in to my account and find that I have R4 available left. My monthly fees went off yesterday so it's definitely not those!If this was an ATM charge then surely R2.70 for every R100=R54 in which case R70 should be in my account? I also don't want some lazy excuse of available vs balance story because I dont no have an overdraft facility infact i am well aware of every single transaction that goes off my account because I personally fund every single transaction I am about to make from my savings. My available funds were R2124 withdrawn R2000=R124 remaining, R120 disappeared now I am left with R4 available.I was referred to the complaints department to assist regarding the missing funds. I sent the person handling this case my screenshot of incontact message which clearly shows what my balance was before withdrawing and that indeed 120 disappeared
1 reply
3 weeks ago
Money disappeared from my account
I have a recurring issue of funds disappearing from my account, at first i ignored it but now it getting out of hand. None of the Aspire service suite consultants can assist in fact all they say is they can only asssit me with what they can see meaning that they cannot account or comment on missing funds. They have also confirmed that there are no fees that I was charged further supporting my query that money just disappered from my account.Unfortunalty I cannot screenshot my conversations with 2 of the FNB consultants and paste it here. In my inconact messages which they referred me to i can clearly see I had R2124, i withdrew R2000 and available balance was R124. A few seconds later i log back in to my account and find that I have R4 available left. My monthly fees went off yesterday so its definitly not those!If this was a ATM charge then surely R2.70 for every R100=R54 in which case R70 should be in my account? I also dont want some lazy excuse of available vs balance story because I dont no have an overdraft facility infact i am well aware of every single transaction that goes off my account because i personally fund every single transaction i am about to make from my savings. My available funds were R2124-2000 withdrwal=R124, R100 disappreared now i am left with R4 available.I was refered to cpmplaints department to assist regarding the missing funds
2 replies
33 months ago
***** sundry item fee charged on car finance
Can some please competently explain to me why on top of the R69 service fee i get charge on every car finance statement monthly there's at R22-25 fee Sundry item for the last 29 months? This fee fluctuates monthly and i have not gotten a clear answer as what it is for. I need someone to urgently get back to me,im not happy at all.
1 reply
34 months ago
LAZY Bankers who ignore open cases of account migrations
I have experienced the worst customer service ever, I called in on the 24TH July (spoke to Marema Mokoko) to request to migrate from Fusion Aspire to Aspire current account. Reason for this i have spoke to 5 *********** consultants who failed to explain the credit facility fee and charges. I was told to wait for a banker who will contact me. 7 days later Banker ( Vuyiseka Ndlazi- Gaulekapa) contacted me on the 1 Aug and subsequently completely ignored 4 of my emails and calls but instead reassigned the case back to Marema Mokoko without assisting. When I finally spoke to Marema Mokoko he said he does not know why Vuyiseka did not assist and merely reassigned the case back to him. After many time consuming calls to the call centre and 3 consultants later i was able to again get hold of Marema Mokoko on the 10th Aug who assured me that my case will reassigned to a banker, it is the 15th of Aug almost 3 weeks later and my account has not been migrated. 1.How hard is it to change an account? 2. I request that no fee for this credit facility fee be charged this month as i requested for the changeover of my account well inadvance and I WILL NOT pay FNB incompetence. 3. I am a long standing valuable customer with investments with FNB and I will not be treated in this way, that i practically have to beg for service. Last time i experienced such from absa i changed banks , so i am not afraid to change again and move all my **** cause clearly you don't need my business. 4. I demand a speed change over of this account and R69 charge be waved because this is unacceptable!!!!
1 reply
42 months ago
REFUSES TO PAY FOR COVID TEST
Discovery is messing with me and giving me the run around regarding my recent claim. Ist of all it is not my fault that your consultants gave me the wrong information regarding what tests that are available for me to do on my plan. I asked for the recording on the 7th of Dec to be pulled and for my covid claim to be paid based on the fact that i was told i had 3 covid test available to me this year, I pay alot of money to discovery and i dont appreciate this kind of treatment and dishonesty. You act like you dont know what a Covid tri PRC test is!!!! why wont you pay for the covid test that was done along with the flu tests???why wont you part pay for this claim. The Dr requested for this Tri covid test, it is very clear that covid was 1 of the tests done, why not pay for this? The first excuse i got from discovery is that they dont pay for negative covid tests and the second was covid is nolonger a pandemic !!! was this information given to me on the 7th of Dec when i called in to confirm if my plan will pay for referal covid test? NO!!!!!!I called in today surprise surprise the consultant who was supposed to log a query to get the tape recorded pulled did not do so. At this point i am getting quotes from other medical aids because i wil not subject myself to this kind of treatment not when i pay so much money. I have documentation here from ampath clearly showing what tests where done.
4 replies
50 months ago
No communication,no advise but they keep taking my money
I am growing increasingly frustrated with Alexander forbes!!! 1. They *****ed up my pension and provident when I left my employer,consultant advising said she misunderstood the wording of the fund which was supposed to consolidate my pension &provident fund into 1 presevation fund. I ended up having 2 separate funds. 2. Its 9 months later and I'm checking the growth of the pension& provident preservation funds only to find that its stagnant. WHAT THE HELL AM I PAYING AF ADVISE FEES FOR? I have requested numerous requests to speak to a consultant through the website in the last 2 months but no one has bothered to call me back to discuss possible switching portfolios. I am actually ready to take my money else because I am not going to beg for their attention when I am paying them to advise me.
1 reply
62 months ago
All landline numbers going to voicemail
I have a huge issue with my pension fund transfer, i have tried to transfer my pension from Liberty to AF since Sep 2019 to date and still its issue after issue. What is even more frustrating is to get an email from these so called consultants that say Should there be any queries, please do not hesitate to contact me directly." BUT GUESS WHAT THE NUMBER DOES NOT WORK!!!!! there also seems to be a need for training for all staff as they do not know what a tax directive is and what gives rise to a tax directive, that a transfer has no tax implications. how many times must i keep reversing the same transaction because of incompetence!!!!
1 reply
72 months ago
LIBERTY REFUSING TRANSFERING MY PENSION&PROVDENT
I requested liberty to transfer my pension and provident fund to another financial service provider upon resigning from my previous job (31 Aug 2019) 10 months ago. It is the 13 Jul 2020 and still my money has not been transferred. This is unacceptable I have been given the run around as to why it is sooooooooooo complicated to do a mere transfer for which they do on a regular basis when employees resign. The new financial service provider has a assured me they have given Liberty all the details they need to do this transfer. My first encounter with liberty was when I tried to transfer from 1 financial service provider to liberty. It took them 3 months to give this financial service provider their details to successfully transfer, I got fed up and decided to withdraw my money. I couldn't get my money into Liberty and Now I cant seem to get my out of Liberty. Incompetence is an understatement so I decided to cancel my policies with them
0 replies
80 months ago
ABSA DEFRAUDING CUSTOMERS WITH BANK CHARGES
Case is C-02286480 I am disputing the R271.35 internet fees to be charged to my account for the month of Oct19!!!! The below are my transactions for Oct AND IN NO WAY AMOUNTNG TO THE FEE I AM BEING CHARGED!!! 1) Payments to beneficiates- these are free 2) 5 cash sends at a cost of R9 each= R45 3) Interaccount transfer I HAVE LITTLE TO NO TRANSCATIONS IN THIS ACCOUNT SO WHY AM I BEING CHARGED SO MUCH??????? I WOULD LIKE MY INTERNT FEES, AND ALL BANK CHARGES WHICH I AM NOW DISPUTING TO BE REVIEWED AND REVISED BEFORE I CLOSE MY ACCOUNT AFTER MY DEBT ORDERS COME OUT ON THE 1ST NOV 2019!!!!! I have also received an SMS saying Aug and Sep notice of payments digital channels fees will be debited to my account this month, you guys have charged me for Aug and Sep and have debited my account again!!!!
1 reply
82 months ago
Absa failed me..R21000 taken from my account AUG2019
Hi( absa fraud ref no 4417556) On Friday 23rd August 2019 R21000 was fraudulent taken from my account, called absa fraud a while the lady was busy blocking my card more money was being taken. I was told it will take 7 days just for someone to be allocated to my case and 30 days for the matter to be investigated. The funds are currently on reserve meaning it has not been withdrawn by the fraudsters, why is 1)Absa fraud not blocking the funds from being transferred 2) It’s ridiculous that it takes 7 days for a consultant to look at my case which gives the fraudsters time to access to funds in reserve 3) I have been a loyal Absa customer for 12 years and I feel my bank is not taking care of me,how am I supposed to pay my debit orders this month,get to work,eat? I can understand a process has to be followed but no temporary solution was given nor do I feel protected by the very people I have entrusted my hard earned money with. The money IS RESERVED FOR GOODNESS SAKE STOP IT NOW,REFUND ME THEN TAKE YOUR TIME DOING YOUR INVESTIGATIONS. 3) how was R21000 taken when my limit is R10 0000? This means all the limits we set on our profiles can be overridden easily !!!!! I ave not gotten an feedback or email that my case is being looked into????
7 replies
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