Absa Reviews | 3.4 TrustIndex | Hellopeter

Absa Reviews | 3.4 TrustIndex | Hellopeter

Review Distribution

1.6|3,168 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About Absa

What do customers say about Absa?

Based on recent customer reviews, Absa is facing significant customer dissatisfaction across most service dimensions. Customers consistently report unresolved ***** cases, blocked accounts without communication, and difficulty closing accounts or settling debts. While individual staff members occasionally deliver exceptional service, systemic issues around digital reliability, dispute resolution, and call centre responsiveness dominate feedback. The bank's handling of deceased estates, vehicle finance, and *****ulent transactions draws particular criticism from long-standing clients.

What are the most common complaints about Absa?

The most common complaint about Absa, based on Hellopeter's AI analysis of recent customer reviews, is Digital Banking & Security. Digital Banking & Security (1.1) is the most critical concern. Customers report widespread ***** with poor investigation outcomes, app failures requiring branch visits, unauthorised transactions, and ***** department delays exceeding 20 working days with no feedback or resolution.

Recent reviews (3,168)

Used this business recently? Share your experience to help others decide.

Used this business recently? Share your experience to help others decide.

Share Your Experience

Popular mentions

***** department no response blocked account call centre deceased estate vehicle finance unauthorised debit FICA hold excellent service helpful consultant

A

1 reviews | Active since Jan 2020

28 May 2026, 13:02

Horrific bank

Most horrific bank to ever deal with. ****mers. They refuse to give a company overdraft facility but have no problem charging you into an overdraft state. Disgusting bank.

Helpful (0)

|Replies (1)

A

1 reviews | Active since Jan 2020

28 May 2026, 13:02

Horrific bank

Most horrific bank to ever deal with. ****mers. They refuse to give a company overdraft facility but have no problem charging you into an overdraft state. Disgusting bank.

0

Replies (1)

A

1 reviews | Active since Jan 2020

28 May 2026, 10:06

*****ulent transactions and Possible Data Breach

Subject: Urgent Complaint – *****ulent Transactions and Possible Data Breach at Absa Group Limited I would like to lodge a serious complaint regarding a ***** incident on my ABSA accounts and the possible leaking of my personal banking information. On the day of the incident, I received a phone call that reflected on my cellphone as “ABSA ***** Department.” Because the caller ID appeared to be legitimate, I believed I was speaking to an official representative from ABSA’s ***** division. The caller already had detailed personal and banking information, including: My bank account numbers My husband’s account information Our credit card details The caller informed me that *****ulent transactions were taking place on my account. During this process, a new ABSA account called a “Vault Account” was opened without my knowledge or authorization, and an amount of R65,000 was transferred into this account. In addition, *****ulent purchases totaling R7,210 were made on our credit card. Our total financial loss amounts to R72,210. I am extremely concerned and distressed about how: The caller was able to appear as “ABSA ***** Department” on my phone. The *****ster had access to such confidential and detailed banking information. An account could be opened and funds transferred without proper verification and security checks. My family and I have banked with ABSA for many years, and this incident has completely damaged our trust in the safety and protection of our personal information and finances. I request: A full investigation into this ***** matter An explanation regarding the possible compromise of our personal information Immediate feedback on how such a serious security breach could occur Assistance in recovering the ****** funds Confirmation of what measures ABSA will take to ensure this does not happen again I believe customers deserve better protection and stronger ***** prevention systems, especially from a trusted financial institution. Kind regards, Evelyn Sukhnandan 082 547 6884 [Case Number / ASZA-2602-10015 / ASZA-2602-09937

Helpful (0)

|Replies (1)

A

1 reviews | Active since Jan 2020

28 May 2026, 10:06

*****ulent transactions and Possible Data Breach

Subject: Urgent Complaint – *****ulent Transactions and Possible Data Breach at Absa Group Limited I would like to lodge a serious complaint regarding a ***** incident on my ABSA accounts and the possible leaking of my personal banking information. On the day of the incident, I received a phone call that reflected on my cellphone as “ABSA ***** Department.” Because the caller ID appeared to be legitimate, I believed I was speaking to an official representative from ABSA’s ***** division. The caller already had detailed personal and banking information, including: My bank account numbers My husband’s account information Our credit card details The caller informed me that *****ulent transactions were taking place on my account. During this process, a new ABSA account called a “Vault Account” was opened without my knowledge or authorization, and an amount of R65,000 was transferred into this account. In addition, *****ulent purchases totaling R7,210 were made on our credit card. Our total financial loss amounts to R72,210. I am extremely concerned and distressed about how: The caller was able to appear as “ABSA ***** Department” on my phone. The *****ster had access to such confidential and detailed banking information. An account could be opened and funds transferred without proper verification and security checks. My family and I have banked with ABSA for many years, and this incident has completely damaged our trust in the safety and protection of our personal information and finances. I request: A full investigation into this ***** matter An explanation regarding the possible compromise of our personal information Immediate feedback on how such a serious security breach could occur Assistance in recovering the ****** funds Confirmation of what measures ABSA will take to ensure this does not happen again I believe customers deserve better protection and stronger ***** prevention systems, especially from a trusted financial institution. Kind regards, Evelyn Sukhnandan 082 547 6884 [Case Number / ASZA-2602-10015 / ASZA-2602-09937

0

Replies (1)

A

1 reviews | Active since Jan 2020

28 May 2026, 09:56

Compliments to Balothi Mokgosi at ABSA Woodmead!

Received stellar, professional service from Balothi Mokgosi on 13 May 2026 while collecting my credit card and sorting out an internet banking issue. Efficient, thorough and highly professional. We need more of this kind of service! Keep up the great work.

Helpful (0)

|Replies (1)

A

1 reviews | Active since Jan 2020

28 May 2026, 09:56

Compliments to Balothi Mokgosi at ABSA Woodmead!

Received stellar, professional service from Balothi Mokgosi on 13 May 2026 while collecting my credit card and sorting out an internet banking issue. Efficient, thorough and highly professional. We need more of this kind of service! Keep up the great work.

0

Replies (1)

A

1 reviews | Active since Jan 2020

28 May 2026, 09:54

Absa is the worst car finance company

My vehicle was financed by Absa and I paid the settlement amount. My account was debited for the monthly debit order. There's a remaining amount that needs to be refunded back to me. I have been calling with no assistance. If you have an option dont use absa to finance your car. What a nightmare, I hate this company with everything in me

Helpful (0)

|Replies (7)

A

1 reviews | Active since Jan 2020

28 May 2026, 09:54

Absa is the worst car finance company

My vehicle was financed by Absa and I paid the settlement amount. My account was debited for the monthly debit order. There's a remaining amount that needs to be refunded back to me. I have been calling with no assistance. If you have an option dont use absa to finance your car. What a nightmare, I hate this company with everything in me

0

Replies (7)

A

1 reviews | Active since Jan 2020

28 May 2026, 09:54

Absa ********* deductions

I took a loan from Absa which was paid off in February . They refunded me my February debit order since the loan was paid up . Now in April they deduct 796. Again in May. The loan has been paid up. They need to close the loan account and refund me my money. I’m really disappointed with the Absa loan department.

Helpful (0)

|Replies (1)

A

1 reviews | Active since Jan 2020

28 May 2026, 09:54

Absa ********* deductions

I took a loan from Absa which was paid off in February . They refunded me my February debit order since the loan was paid up . Now in April they deduct 796. Again in May. The loan has been paid up. They need to close the loan account and refund me my money. I’m really disappointed with the Absa loan department.

0

Replies (1)

A

1 reviews | Active since Jan 2020

28 May 2026, 09:52

Pathetic Service ABSA

Hi Im writing as ABSA contact centre service is pathetic I have been transferred from person to person with the person just keep cutting my calls. Surely they can callback. And as for the pathetic recording that give you an estimate of the call being answered is not even measured correctly. Really shocking service.

Helpful (0)

|Replies (2)

A

1 reviews | Active since Jan 2020

28 May 2026, 09:52

Pathetic Service ABSA

Hi Im writing as ABSA contact centre service is pathetic I have been transferred from person to person with the person just keep cutting my calls. Surely they can callback. And as for the pathetic recording that give you an estimate of the call being answered is not even measured correctly. Really shocking service.

0

Replies (2)

A

1 reviews | Active since Jan 2020

28 May 2026, 09:49

Worse experience

The experience, had to wait more than an hour for a consult to assist. There was no urgency at all. Worse experience absa blue route branch

Helpful (0)

|Replies (1)

A

1 reviews | Active since Jan 2020

28 May 2026, 09:49

Worse experience

The experience, had to wait more than an hour for a consult to assist. There was no urgency at all. Worse experience absa blue route branch

0

Replies (1)

A

1 reviews | Active since Jan 2020

28 May 2026, 09:19

Request for Credit Card Payment Arrangement

To Whom It May Concern, I am writing to formally express my disappointment regarding the extremely poor service I have received from Absa regarding my request for payment arrangements. On Tuesday, 28 April 2026 at 08:23 AM, I sent an email requesting assistance to make payment arrangements on my account. The response I received stated that someone would contact me within 10 working days. After waiting and receiving no feedback, I followed up again via email, only to receive another response saying that I would be contacted within another 10 working days. It is very clear that my emails are not being properly read or attended to, as my follow-up was specifically regarding the lack of response from the original email sent on 28 April 2026. To date, nobody has contacted me. I have also attempted to resolve this matter by visiting the branch in person. However, the branch staff simply contacted the department involved and then referred me straight back to the same email address: [email protected], without any actual assistance or resolution. This entire experience has been extremely frustrating and disappointing. As a customer trying to proactively make arrangements and manage my account responsibly, I expected far better service, communication, and support from Absa. At this point, I am seriously reconsidering my relationship with the bank, as this is not the level of service I expect from a financial institution. I request urgent attention to this matter and immediate feedback regarding my payment arrangement request. Kind regards, Chris

Helpful (0)

|Replies (1)

A

1 reviews | Active since Jan 2020

28 May 2026, 09:19

Request for Credit Card Payment Arrangement

To Whom It May Concern, I am writing to formally express my disappointment regarding the extremely poor service I have received from Absa regarding my request for payment arrangements. On Tuesday, 28 April 2026 at 08:23 AM, I sent an email requesting assistance to make payment arrangements on my account. The response I received stated that someone would contact me within 10 working days. After waiting and receiving no feedback, I followed up again via email, only to receive another response saying that I would be contacted within another 10 working days. It is very clear that my emails are not being properly read or attended to, as my follow-up was specifically regarding the lack of response from the original email sent on 28 April 2026. To date, nobody has contacted me. I have also attempted to resolve this matter by visiting the branch in person. However, the branch staff simply contacted the department involved and then referred me straight back to the same email address: [email protected], without any actual assistance or resolution. This entire experience has been extremely frustrating and disappointing. As a customer trying to proactively make arrangements and manage my account responsibly, I expected far better service, communication, and support from Absa. At this point, I am seriously reconsidering my relationship with the bank, as this is not the level of service I expect from a financial institution. I request urgent attention to this matter and immediate feedback regarding my payment arrangement request. Kind regards, Chris

0

Replies (1)