Based on recent customer reviews, Absa faces significant service challenges across all major banking touchpoints. While individual staff members consistently earn praise for dedication and professionalism, systemic issues with fraud resolution, account management, digital reliability, and complaint handling dominate customer feedback. The bank's strongest asset is its in-branch staff when customers can reach the right person, but operational processes frequently fail to meet expectations.
Top Strengths:
- •Staff & Branch Experience: Named staff members like Vanessa Crowe, Godfrey Ndou, and branch consultants regularly earn heartfelt praise for patience, ownership, and going above expectations. Positive experiences are typically tied to specific individuals rather than systemic quality.
Replied to 7.973143096936634% of negative reviews
Typically takes less than 26h 14m to reply
TrustIndex
1.3
Score
Avg Reply
2618
Hours
NPS Score
-54
Recommended: Unlikely
Replied to 7.973143096936634% of negative reviews
Typically takes less than 26h 14m to reply
Apr '25 - Mar '26
Recent reviews (3,751)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Megau u not received each month
Please check 2 megau vouchers not received again for both minors each month experience same issue kindly assist
1 reviews | Active since Jan 2020
Megau u not received each month
Please check 2 megau vouchers not received again for both minors each month experience same issue kindly assist
1 reviews | Active since Jan 2020
Slow service
I had a balance owing on my closed absa cheque account so it was with legal. I have since received payment to that account and subsequently settled that old account i had there is a balance that i now requested be transferred to my absa savings account and have been advised that it would take 3-5 working days. How is it possible for absa to take a week to refund my money to another absa account it is not an external bank its absa to absa yet it takes a week. They received the money to that closed account but to release the money is a week long process for them. This is an internal transfer of funds surely it should be that difficult for it to take 1 week. Can i please get my money.. im not waiting a week.Why was funds received to a closed account anyway?
1 reviews | Active since Jan 2020
Slow service
I had a balance owing on my closed absa cheque account so it was with legal. I have since received payment to that account and subsequently settled that old account i had there is a balance that i now requested be transferred to my absa savings account and have been advised that it would take 3-5 working days. How is it possible for absa to take a week to refund my money to another absa account it is not an external bank its absa to absa yet it takes a week. They received the money to that closed account but to release the money is a week long process for them. This is an internal transfer of funds surely it should be that difficult for it to take 1 week. Can i please get my money.. im not waiting a week.Why was funds received to a closed account anyway?
1 reviews | Active since Jan 2020
Poor customer service and lack of feedback
I have been trying to set up a debit order for my credit card payments, operating off the same account that my vehicle finance payments operate off. I have escalated to actionline and still no resolution or acknowledgement of my complaint.
1 reviews | Active since Jan 2020
Poor customer service and lack of feedback
I have been trying to set up a debit order for my credit card payments, operating off the same account that my vehicle finance payments operate off. I have escalated to actionline and still no resolution or acknowledgement of my complaint.
1 reviews | Active since Jan 2020
Poor service - East Rand Mall Branch
Poor service - East Rand Mall Branch Consultant very rude. What was supposed to be a simple and straightforward service request (coins deposit) ended up being a horrible experience. I deserve an apology for the disrespect and unprofessional behaviour by Terreece.
1 reviews | Active since Jan 2020
Poor service - East Rand Mall Branch
Poor service - East Rand Mall Branch Consultant very rude. What was supposed to be a simple and straightforward service request (coins deposit) ended up being a horrible experience. I deserve an apology for the disrespect and unprofessional behaviour by Terreece.
1 reviews | Active since Jan 2020
Deposit problem
I can't deposit cash into my account I don't know why
1 reviews | Active since Jan 2020
Deposit problem
I can't deposit cash into my account I don't know why
1 reviews | Active since Jan 2020
Your money is as safe as hiding it under a rock in the bush they take ***** very lightly. They take ****s lying down..
The bank refuses to take any responsibility or ownership when ***** is reported. I have advise the company that money is being deducted from my account and there is no service or product rendered by the company deducting. I neither owe the company nor are they a creditor of mine. All Absa can say is that the DebiCheck was accepted therefore they can only suspend it and the company can continue to deduct infinitely as long as they change the amount or reference number. The explanation is that they cannot stop a debit order that does not exist. The obvious solution would be to remove the DebiCheck as I, the same person who approved it is now saying that this is a *****ulent company and the services and products promised are non existent, neither is the company as they are unreachable via email, call or complaints line to remove the debit order. Absa has taken the matter lightly and has taken no responsibility to protect its client, let alone the little cents that I work hard for each month. They take ***** lightly, have no sense of ownership and even the managers are nonchalant about the matter. Fact of the matter is, Absa is very weak when it comes to protecting its client and their money. Absa is as safe as hiding your money under a rock. I'm appalled that a Debicheck mandate can be approved by a client and when it needs to be removed, it is impossible. How difficult could it be? Remove the debit order and there will be no further issues. It's that simple. It's obvious that one should never accept a DebiCheck because it is a one way contract, once you enter you're tied to it, especially if the responsibility to remove it lies with Absa.
1 reviews | Active since Jan 2020
Your money is as safe as hiding it under a rock in the bush they take ***** very lightly. They take ****s lying down..
The bank refuses to take any responsibility or ownership when ***** is reported. I have advise the company that money is being deducted from my account and there is no service or product rendered by the company deducting. I neither owe the company nor are they a creditor of mine. All Absa can say is that the DebiCheck was accepted therefore they can only suspend it and the company can continue to deduct infinitely as long as they change the amount or reference number. The explanation is that they cannot stop a debit order that does not exist. The obvious solution would be to remove the DebiCheck as I, the same person who approved it is now saying that this is a *****ulent company and the services and products promised are non existent, neither is the company as they are unreachable via email, call or complaints line to remove the debit order. Absa has taken the matter lightly and has taken no responsibility to protect its client, let alone the little cents that I work hard for each month. They take ***** lightly, have no sense of ownership and even the managers are nonchalant about the matter. Fact of the matter is, Absa is very weak when it comes to protecting its client and their money. Absa is as safe as hiding your money under a rock. I'm appalled that a Debicheck mandate can be approved by a client and when it needs to be removed, it is impossible. How difficult could it be? Remove the debit order and there will be no further issues. It's that simple. It's obvious that one should never accept a DebiCheck because it is a one way contract, once you enter you're tied to it, especially if the responsibility to remove it lies with Absa.
1 reviews | Active since Jan 2020
Poor service, Absa Bank
I am disappointed with the service I received from Absa after I made an error while moving money from my internal accounts.
1 reviews | Active since Jan 2020
Poor service, Absa Bank
I am disappointed with the service I received from Absa after I made an error while moving money from my internal accounts.
1 reviews | Active since Jan 2020
Excellent Service
I would like to express my utmost gratitude and appreciation to ABSA Bank, I wanted access to Standard Bank Bank’s credit and omitted to apply for a credit card increase with ABSA bank because Standard Bank had lower interest rates on the two investment bonded properties I had with Standard Bank. I wanted a credit card joined with my private cheque card to get access to the Bidvest lounge where I was blocked at last year on 4 occasions since Standard Bank’s notion of their cheque card was a facade of access to the bidvest lounge. Standard Bank declined me for a credit card and a revolving credit card with a credit score of 696. This ruined me since now I was about to lose R70k which I had to use as collateral to participate in an auction at Bidx1 for a deposit and participation fee. The bridging finance didn’t work out. On the last day of being in breach of contract due to lack of payment, ABSA Bank automatically increased my limit and I could pay for the property with leverage and keep it unbonded until I was done fixing it up. ABSA saved me! Maybe I should consider ABSA Private Cheque and Private Banking Credit Card.
1 reviews | Active since Jan 2020
Excellent Service
I would like to express my utmost gratitude and appreciation to ABSA Bank, I wanted access to Standard Bank Bank’s credit and omitted to apply for a credit card increase with ABSA bank because Standard Bank had lower interest rates on the two investment bonded properties I had with Standard Bank. I wanted a credit card joined with my private cheque card to get access to the Bidvest lounge where I was blocked at last year on 4 occasions since Standard Bank’s notion of their cheque card was a facade of access to the bidvest lounge. Standard Bank declined me for a credit card and a revolving credit card with a credit score of 696. This ruined me since now I was about to lose R70k which I had to use as collateral to participate in an auction at Bidx1 for a deposit and participation fee. The bridging finance didn’t work out. On the last day of being in breach of contract due to lack of payment, ABSA Bank automatically increased my limit and I could pay for the property with leverage and keep it unbonded until I was done fixing it up. ABSA saved me! Maybe I should consider ABSA Private Cheque and Private Banking Credit Card.