Evelyn S

*****ulent transactions and Possible Data Breach

Subject: Urgent Complaint – *****ulent Transactions and Possible Data Breach at Absa Group Limited I would like to lodge a serious complaint regarding a ***** incident on my ABSA accounts and the possible leaking of my personal banking information. On the day of the incident, I received a phone call that reflected on my cellphone as “ABSA ***** Department.” Because the caller ID appeared to be legitimate, I believed I was speaking to an official representative from ABSA’s ***** division. The caller already had detailed personal and banking information, including: My bank account numbers My husband’s account information Our credit card details The caller informed me that *****ulent transactions were taking place on my account. During this process, a new ABSA account called a “Vault Account” was opened without my knowledge or authorization, and an amount of R65,000 was transferred into this account. In addition, *****ulent purchases totaling R7,210 were made on our credit card. Our total financial loss amounts to R72,210. I am extremely concerned and distressed about how: The caller was able to appear as “ABSA ***** Department” on my phone. The *****ster had access to such confidential and detailed banking information. An account could be opened and funds transferred without proper verification and security checks. My family and I have banked with ABSA for many years, and this incident has completely damaged our trust in the safety and protection of our personal information and finances. I request: A full investigation into this ***** matter An explanation regarding the possible compromise of our personal information Immediate feedback on how such a serious security breach could occur Assistance in recovering the ****** funds Confirmation of what measures ABSA will take to ensure this does not happen again I believe customers deserve better protection and stronger ***** prevention systems, especially from a trusted financial institution. Kind regards, Evelyn Sukhnandan 082 547 6884 [Case Number / ASZA-2602-10015 / ASZA-2602-09937