Absa
1.5|44,788 reviews
SN
SURAYA N
1 reviews | Active since Member
28 May 2026, 09:52
Pathetic Service ABSA
Hi Im writing as ABSA contact centre service is pathetic I have been transferred from person to person with the person just keep cutting my calls. Surely they can callback. And as for the pathetic recording that give you an estimate of the call being answered is not even measured correctly. Really shocking service.
Helpful (0)
Replies (2)0
Replies (2)Absa's replyOfficial
28 May 2026, 11:20Dear Suraya Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-69051415. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply28 May 2026, 11:20
Official
Dear Suraya Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-69051415. Regards Russell EdwardsCustomer Value Management
Best regards,
SN
SURAYA N's updateReviewer Update
30 May 2026, 06:31Good morning I have not received a call so clearly ABSA doesnt care. I want to downgrade my credit card. Please ensure this is done as you are wasting time. Respond once this is done. Apparently an email was sent which there is no confirmation of.
SN
SURAYA N's update30 May 2026, 06:31
Reviewer Update
Good morning I have not received a call so clearly ABSA doesnt care. I want to downgrade my credit card. Please ensure this is done as you are wasting time. Respond once this is done. Apparently an email was sent which there is no confirmation of.