Request for Credit Card Payment Arrangement

To Whom It May Concern,

I am writing to formally express my disappointment regarding the extremely poor service I have received from Absa regarding my request for payment arrangements.

On Tuesday, 28 April 2026 at 08:23 AM, I sent an email requesting assistance to make payment arrangements on my account. The response I received stated that someone would contact me within 10 working days. After waiting and receiving no feedback, I followed up again via email, only to receive another response saying that I would be contacted within another 10 working days.

It is very clear that my emails are not being properly read or attended to, as my follow-up was specifically regarding the lack of response from the original email sent on 28 April 2026. To date, nobody has contacted me.

I have also attempted to resolve this matter by visiting the branch in person. However, the branch staff simply contacted the department involved and then referred me straight back to the same email address: [email protected], without any actual assistance or resolution.

This entire experience has been extremely frustrating and disappointing. As a customer trying to proactively make arrangements and manage my account responsibly, I expected far better service, communication, and support from Absa.

At this point, I am seriously reconsidering my relationship with the bank, as this is not the level of service I expect from a financial institution.

I request urgent attention to this matter and immediate feedback regarding my payment arrangement request.

Kind regards, Chris