Absa
1.5|44,788 reviews
lM
loretta M
1 reviews | Active since Member
28 May 2026, 09:54
Absa is the worst car finance company
My vehicle was financed by Absa and I paid the settlement amount. My account was debited for the monthly debit order. There's a remaining amount that needs to be refunded back to me. I have been calling with no assistance. If you have an option dont use absa to finance your car. What a nightmare, I hate this company with everything in me
Helpful (0)
Replies (7)0
Replies (7)Absa's replyOfficial
28 May 2026, 10:39Dear Kefilwe, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-69051692. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply28 May 2026, 10:39
Official
Dear Kefilwe, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-69051692. RegardsGodfrey NdouCustomer Value Management
Best regards,
lM
loretta M's updateReviewer Update
28 May 2026, 16:32Hi I'm not sure why you need 5 DAYS to investigate this issue. The bank needs to close this account, refund me my debit order and send me the original car documents
lM
loretta M's update28 May 2026, 16:32
Reviewer Update
Hi I'm not sure why you need 5 DAYS to investigate this issue. The bank needs to close this account, refund me my debit order and send me the original car documents
Absa's replyOfficial
29 May 2026, 06:09 Dear Kefilwe, Thank you for your response.
AVAF are busy processing the refund and we will provide an update once done. RegardsGodfrey NdouCustomer Value Management
AVAF are busy processing the refund and we will provide an update once done. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply29 May 2026, 06:09
Official
Dear Kefilwe, Thank you for your response.
AVAF are busy processing the refund and we will provide an update once done. RegardsGodfrey NdouCustomer Value Management
AVAF are busy processing the refund and we will provide an update once done. RegardsGodfrey NdouCustomer Value Management
Best regards,
lM
loretta M's updateReviewer Update
29 May 2026, 06:48Hi Godfrey
I would like clarity on which bank account will the money be into ? The whole message is caused by Absa to refund the dealership instead of my account. The car is sold to the dealership and I paid the remaining settlement. The last debit order was taken from my account not sure why the dealership should be refunded. The account is in my name.
I would like clarity on which bank account will the money be into ? The whole message is caused by Absa to refund the dealership instead of my account. The car is sold to the dealership and I paid the remaining settlement. The last debit order was taken from my account not sure why the dealership should be refunded. The account is in my name.
lM
loretta M's update29 May 2026, 06:48
Reviewer Update
Hi Godfrey
I would like clarity on which bank account will the money be into ? The whole message is caused by Absa to refund the dealership instead of my account. The car is sold to the dealership and I paid the remaining settlement. The last debit order was taken from my account not sure why the dealership should be refunded. The account is in my name.
I would like clarity on which bank account will the money be into ? The whole message is caused by Absa to refund the dealership instead of my account. The car is sold to the dealership and I paid the remaining settlement. The last debit order was taken from my account not sure why the dealership should be refunded. The account is in my name.
Absa's replyOfficial
29 May 2026, 08:01Hi Godfrey
The funds will be refunded to the account the funds were debited from.
RegardsGodfrey NdouCustomer Value Management
The funds will be refunded to the account the funds were debited from.
RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply29 May 2026, 08:01
Official
Hi Godfrey
The funds will be refunded to the account the funds were debited from.
RegardsGodfrey NdouCustomer Value Management
The funds will be refunded to the account the funds were debited from.
RegardsGodfrey NdouCustomer Value Management
Best regards,
lM
loretta M's updateReviewer Update
29 May 2026, 08:06Thank you much appreciated
lM
loretta M's update29 May 2026, 08:06
Reviewer Update
Thank you much appreciated
Absa's replyOfficial
29 May 2026, 08:12Hi Godfrey
Thank you
RegardsGodfrey NdouCustomer Value Management
Thank you
RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply29 May 2026, 08:12
Official
Hi Godfrey
Thank you
RegardsGodfrey NdouCustomer Value Management
Thank you
RegardsGodfrey NdouCustomer Value Management
Best regards,