KN
Kalynn N
Active since May 2024
5
Reviews
0
Industries
Reviews
5 reviews2 weeks ago
FNB Business
I am extremely disappointed with the service I’ve received regarding the activation of my FNB business account. It has now been 3 weeks, and despite consistently following up, calling multiple times, and even going into the branch in person, the issue still has not been resolved. As a business owner, delays like this directly impact operations, payments, and overall business functionality. My business has effectively been unable to operate properly due to the ongoing delays and lack of urgency from FNB’s side. What is most frustrating is the lack of communication and accountability throughout the process. Each follow-up feels like starting from scratch, with no clear resolution or timeline provided. I expected far better service and efficiency, especially for a business banking account where time is critical. This experience has been incredibly stressful and disappointing.
1 reply
2 months ago
Lack of customer service
I've contacted McDonald’s 3 times, ive logged in 2 complaints, writen a Google review, and reached out to an employee and still no response. No contact.... Dear McDonald’s Honey Ridge Management / Customer Care, I am writing to formally raise a complaint regarding a theft and assault that occurred at the McDonald’s Honey Ridge branch on 15 February 2026 at approximately 5:30pm . My boyfriend and I were inside the restaurant attempting to place an order using the kiosk and scan the McDonald’s app. While standing inside the store, a man dressed entirely in black approached me, struck me, and forcibly grabbed my phone from my hand. A white Audi was waiting directly outside the entrance, clearly positioned for a quick escape, with the door open and engine running. The vehicle was parked in clear view of the store entrance and within visible CCTV camera range. The individual ran directly to this vehicle and fled the scene. My boyfriend ran after the vehicle for approximately 100–200 metres. During this time, several cashiers and food servers reacted quickly and ran outside in an attempt to intervene, with two women even picking up rocks in an effort to stop the car at the traffic light. While I appreciate their immediate instinct to help, the vehicle did not stop and managed to escape. Upon returning inside the restaurant, however, the response from management was extremely disappointing. The manager on duty offered no meaningful assistance, no attempt to de-escalate the situation, and no clear guidance on next steps. When we asked for help regarding CCTV footage or contact information, we were simply told that only the police could access the footage. While I understand there are privacy and legal processes involved in releasing CCTV footage, I had just been physically assaulted and ****** inside your establishment, in an area clearly covered by cameras. I expected a more proactive and supportive response from management in terms of: Clear guidance on the formal process for footage retrieval Immediate incident documentation Assurance that footage would be preserved A sense of care and crisis management Instead, we were left feeling unsupported and unsafe. As a customer, what concerns me most is not only the crime itself — which can happen anywhere — but the lack of structured crisis response from the branch management. This has left me questioning whether the footage will be preserved, whether it will be provided to the authorities promptly, and whether appropriate safety measures are in place to protect customers in the future. I request the following: Confirmation that all CCTV footage from the time of the incident has been secured and will be preserved. Written confirmation of the procedure for law enforcement to obtain the footage. Confirmation that the incident has been formally logged internally. An outline of what measures are in place to improve customer safety at this branch. I would appreciate a prompt and professional response. They couldnt even offer a glass of water. As a Female being ****** in a McDonald’s store i do not feel safe and felt the brand had no empathy. Honestly disgusting behavior, my customer loyalty is gone.
0 replies
2 months ago
Security and lack of customer service
Dear McDonald’s Honey Ridge Management / Customer Care, I've writen to you 3 times via mail. I've sent logged a complaint twice. I've made contact with an employee that works as McDonald’s headquarters and still no response on the below! I am writing to formally raise a complaint regarding a theft and assault that occurred at the McDonald’s Honey Ridge branch on 15 February 2026 at approximately 5:30pm . My boyfriend and I were inside the restaurant attempting to place an order using the kiosk and scan the McDonald’s app. While standing inside the store, a man dressed entirely in black approached me, struck me, and forcibly grabbed my phone from my hand. A white Audi was waiting directly outside the entrance, clearly positioned for a quick escape, with the door open and engine running. The vehicle was parked in clear view of the store entrance and within visible CCTV camera range. The individual ran directly to this vehicle and fled the scene. My boyfriend ran after the vehicle for approximately 100–200 metres. During this time, several cashiers and food servers reacted quickly and ran outside in an attempt to intervene, with two women even picking up rocks in an effort to stop the car at the traffic light. While I appreciate their immediate instinct to help, the vehicle did not stop and managed to escape. Upon returning inside the restaurant, however, the response from management was extremely disappointing. The manager on duty offered no meaningful assistance, no attempt to de-escalate the situation, and no clear guidance on next steps. When we asked for help regarding CCTV footage or contact information, we were simply told that only the police could access the footage. While I understand there are privacy and legal processes involved in releasing CCTV footage, I had just been physically assaulted and ****** inside your establishment, in an area clearly covered by cameras. I expected a more proactive and supportive response from management in terms of: Clear guidance on the formal process for footage retrieval Immediate incident documentation Assurance that footage would be preserved A sense of care and crisis management Instead, we were left feeling unsupported and unsafe. As a customer, what concerns me most is not only the crime itself — which can happen anywhere — but the lack of structured crisis response from the branch management. This has left me questioning whether the footage will be preserved, whether it will be provided to the authorities promptly, and whether appropriate safety measures are in place to protect customers in the future. I request the following: Confirmation that all CCTV footage from the time of the incident has been secured and will be preserved. Written confirmation of the procedure for law enforcement to obtain the footage. Confirmation that the incident has been formally logged internally. An outline of what measures are in place to improve customer safety at this branch. I would appreciate a prompt and professional response.
0 replies
22 months ago
Onecart service
Terrible customer service! Ordered almost a month ago. Shopper skipped a store. Didn't contact me about subsitutes.Onecart called and said there was no driver so they would cancel. They never canceled. 2 hours later while I'm out getting the groceries (a R500+ order by the way) I would have gotten on onecart, the driver is apparently on the way. I call one cart to confirm and the y said yes driver on the way. I head home an hour later no driver. Call again no-one can answer. I request a refund and they refused to give me a refund. The next day they call to ask if I still want my order to be delivered even after I requested a refund. Had to get hold of a manger which took a while, to get my refund. They "fixed the situation with a R100 coupon. I was hesitant to use their service after this experience. I decided to try their services yesterday. Coupon doesn't work. The customer service lady Ayanda took over an hour to respond, was condensing, as if I entered the code wrong. Even tho they provided me with an invalid code. After a month, still recieved the same ****ty service and no ince to fix their service- 0 stars. Absolutely disgusting. I would highly recommend a different platform!
0 replies
25 months ago
Horrible service
Horrible support services. Had no internet for over month. Rain support team hangs up the phone, tells your advance support will contact,however Noone has come through, help or been of assistance. Now they want to pay for a service I've not recieved! Disgusting! Over 20 mails to support and no response
12 replies
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1 Star
5 (100%)