FNB (First National Bank)
1.5|106,054 reviews
NM
Nthambeleni M
1 reviews | Active since Member
28 May 2026, 10:07
Poor service from FNB
I am extremely frustrated with the poor service I’ve been receiving from FNB.
For the past few weeks, I have been trying to obtain a card cancellation confirmation letter, which I urgently need. Despite multiple requests, the document keeps being sent to the wrong email address, even though I have corrected this several times.
To make matters worse, when I reach out to advisors via the app, they are unwilling to assist or resolve the issue. There seems to be no urgency or accountability in handling my request. I spoke to Sharon just now and she ended the chat before I could get assistance. That’s was so rude
This ongoing delay is unacceptable, especially given how simple this request should be.
Reference: CAS-5312586-D4Q7Q5
I urgently need this matter resolved and the correct letter sent to my email address without any further delays. My email address is [email protected]
FNB, please address this as a matter of urgency.
Helpful (0)
Replies (2)0
Replies (2)FNB (First National Bank)'s replyOfficial
28 May 2026, 11:22Good Day Dr Nthambeleni P Mulaudzi
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: 7335649NF.
For further request, you can email us on the below email address:
Email address: [email protected]
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: 7335649NF.
For further request, you can email us on the below email address:
Email address: [email protected]
Regards,
Hello Peter Complaints Team
Best regards,
FNB (First National Bank)'s reply28 May 2026, 11:22
Official
Good Day Dr Nthambeleni P Mulaudzi
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: 7335649NF.
For further request, you can email us on the below email address:
Email address: [email protected]
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: 7335649NF.
For further request, you can email us on the below email address:
Email address: [email protected]
Regards,
Hello Peter Complaints Team
Best regards,
NM
Nthambeleni M's updateReviewer Update
28 May 2026, 11:28I hope this is going to be resolved today cos this is urgent and it’s such a simple request. Never received such a bad service anywhere else
NM
Nthambeleni M's update28 May 2026, 11:28
Reviewer Update
I hope this is going to be resolved today cos this is urgent and it’s such a simple request. Never received such a bad service anywhere else