EXTREMELY POOR CUSTOMER SERVICE !!

My very first experience when joining RSA Web was terrible.... It was a constant back and forth and resending of documents over and over again, it took about 3 weeks of nagging and following up to get my connection sorted. Now, this month my installment suddenly DOUBLED and no one can explain. When Keisha Thomas eventually gets back to me she sounds like a broken record, and keep on saying the same line over and over, she is not reading my query and giving me the information I asked for. Since the 10th of May I have been trying to get answers, it is now the 28th of May and still not answering my questions.... She even sent me another customer's statement at one point when I asked for my statement..... Pathetic! I might as well cancel and switch to a different provider as I can't deal with this type of incompetence.