PG Glass

Based on recent customer reviews, PG Glass shows widespread dissatisfaction across service touchpoints. Customers describe broken booking systems, missing stock, poor communication, and unresolved damage claims. Isolated positive experiences exist at specific branches and with named staff, but the dominant pattern is frustration with appointments, fitment quality, and post-installation accountability. Negative experiences strongly outweigh the positive across the windscreen and glass replacement journey.

The most common complaint about PG Glass, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customers repeatedly describe unanswered phone calls, ignored emails, rude staff, and managers who fail to follow up. Branch communication breakdowns dominate the feedback, with head office calls also going unreturned. A small number of named agents like Atlegang, Gift, and Janetta receive praise.

PG Glass scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Consumer Goods, compared to the Consumer Goods industry average of 1.8. Their strongest theme is Customer Service (1.5); their weakest is Communication (1). The top AI-rated Consumer Goods business on Hellopeter is Miele (Pty) Ltd (4.2). How is the AI Score calculated? →

PG Glass has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 111 reviews in the last 12 months. They reply to 90% of negative reviews, typically within 116 hours 52 min. Hellopeter has tracked PG Glass across 1,233 total reviews. How is the TrustIndex calculated? →