Not so happy window repair client

On the 28th November 2025 my car window was smash in an attempt to break in and ***** whatever they could find in it. My insurance arranged for it to be fixed at PG Glass and the nearest from home working with them was in Wonderboom Pretoria North. I could only take it there on the 8th December 2025 as I was traveling outside the country. I came back and took it in on the date booked and had it fixed. There were issues with the anti-smash and grab film that was put on the window but was told that it will be fine in a few days, it had tiny bubbles and an ink stamp like writing which I didn't like. I called them find out if it can be removed they said yes and asked to bring it in whenever I can. I managed to take it in on the 15th May 2026 and they changed the film for me. The bubbles were now worse than the ones before and just before I left the premises I showed them, he fixed it. There was a scratch like looking like thick line with I thought was gonna be wiped off but when I got home, I realized it was not going away and the film looks more horrible than the previous one. I feel like I'm nagging but my car is still new with such issues that make it look like it's old I'm really not happy please respond and tell me what to do PG Glass. Can they allocate me another branch I can go to to fix this please because I don't want them to feel I'm a nagging client who doesn't get satisfied, but I feel taken advantage of because I'm a woman. 😭😭😭😭😭😭