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prudence M
Active since Dec 2012
13
Reviews
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Industries
Reviews
13 reviews4 weeks ago
Not so happy window repair client
On the 28th November 2025 my car window was smash in an attempt to break in and ***** whatever they could find in it. My insurance arranged for it to be fixed at PG Glass and the nearest from home working with them was in Wonderboom Pretoria North. I could only take it there on the 8th December 2025 as I was traveling outside the country. I came back and took it in on the date booked and had it fixed. There were issues with the anti-smash and grab film that was put on the window but was told that it will be fine in a few days, it had tiny bubbles and an ink stamp like writing which I didn't like. I called them find out if it can be removed they said yes and asked to bring it in whenever I can. I managed to take it in on the 15th May 2026 and they changed the film for me. The bubbles were now worse than the ones before and just before I left the premises I showed them, he fixed it. There was a scratch like looking like thick line with I thought was gonna be wiped off but when I got home, I realized it was not going away and the film looks more horrible than the previous one. I feel like I'm nagging but my car is still new with such issues that make it look like it's old I'm really not happy please respond and tell me what to do PG Glass. Can they allocate me another branch I can go to to fix this please because I don't want them to feel I'm a nagging client who doesn't get satisfied, but I feel taken advantage of because I'm a woman. 😭😭😭😭😭😭
5 replies
17 months ago
Frustrated unhappy RCS client.
I was owing money to RCS under MAKRO store and they handed my account to Brooks and Luyt law firm which is the one handling the matter. Now I made contact with the attorneys and made an arrangement with them to pay them and they even offered a discount if the money was to be paid up and I accepted. 1st payment was made into Game stores in Menlyn mall and 2nd payment made at Makro Wonnderboom. I was asked to submit proof of payments and I did and urgently requested a paid up letter which I am now struggling to get. If I paid using eft then I would probably think the money was sent to the wrong account but I paid in stores. I am now told days later that I can't get the paid up letter because the money is not reflecting on their side whilst it left my account. 😢 😭 My life is on hold now after everything else I have done to pay these people. I feel I am treated unfairly and don't understand why. I need answers.
1 reply
32 months ago
Unhappy loyal client, and service dissatisfactions and long waiting period to resolve the matter..
On the 26th of September 2023 in the evening after returning from work and collecting my daughter from school, I lost my phone and my work laptop, which my employer already replaced(laptop), and the mobile device which is insured with Hollard under Cellc. I followed the correct procedure of claiming and submitted all the documents that were required by Cellc and Hollard including doing a sim swap and blocking my phone the next day. I did a follow up on this and was told by the agent that took my statement again that she was going to verify if everything I said happened occurred that way as claimed. She then asked me to follow up again the next week or so as she was going to forward the claim to Hollard for review. I called them again and followed up and found a guy, who suggested to me that what I reported was not honest and might not be true as we lie on our claims and expect them to replace our devises. The conversation got heated as I did not expect that I would be accused of such after paying my premiums as expected and after being a loyal Hollard client for so many years with my other devices and had never had such an incident before. I really did not appreciate that at all. I called them again today (16/10/2023), to check if they have made any decision, as this device is my only one and I use it for work communications as well as other things. I am very frustrated right now to be told that the underwriters were questioning if the place I claim the phone was ****** had any CCTV footage or not for them to decide, when they could have used another contact, I gave to check that with me or send me an email to check with me. I feel like this is taking too long and frustrating when premiums are being taken with no issues. If I am going to ensure a device for incase of any incident and be made to wait forever like this, then what is the purpose of doing that? I am stranded and frustrated and being expected to find a way to contact them with no device. Can I please get answers and assistance please, I really need a device as I am struggling a lot at work, even had to take leave whilst I thought by now I would be assisted.
3 replies
34 months ago
Happy service rendered by a Noble CallCenter Agent.
I wanted to take this opportunity to thank and appreciate Nomvula Mdluli, a call center worker at sales or contract upgrades. she assisted us very much when we were upgrading one of our contracts, that was due for an upgrade. she was so kind and helpful, patient and so calm. she took me through everything and gave me a better offer, after one CallCentre agent kept me waiting for a deal that was not even processed. it's people like her that really know what they are doing in this job, and I salute her for a job well done. My daughter is so happy with her new laptop, and the extras that came with it, and thank you so much to her once again. Please also appreciate her and show her some love, she is uplifting the company's name out there 🙌❤️❤️❤️❤️❤️❤️
1 reply
34 months ago
Disgusting service from uncaring people.
On the 29th of July 2023, I had a car problem that needed my car to be towed and taken to a dealership for assessment and repair. I am insured with DialDirect Insurance, and have an Extended warranty as well with them. I called for roadside assistance and the first call I made was told that my car will be towed to the nearest dealership not one closer to home, as it is more than 40Kms away from home. at first that did not make sense to me, and he was so cold and kept telling me that it's how it is and it's what the policy says. he then said that he was dispatching a tow truck service to come collect the car, and I asked him how we were going to be assisted to get home. he then said that they will arrange transport for me that will be paid only 500 bucks only the rest I will have to top up, should it be more. already I was frustrated and the 1st tow truck that was supposed to come, cancelled the callout, because he said that they didn't tell him that he was going to Pretoria, he said he will call me back, but instead he switched his phone off. the call Centre agent who called the service, also never came back to me despite seeing that the guy cancelled the callout. I then logged another call, which I got the same conditions from, and I asked him to get a tow truck, tow the car to wherever they were saying they were going to take it, and get me a ride back home. he explained the same transport situation to me, I asked him to just get me transport home, I was exhausted and cold, with my 5 year old daughter stressing and hungry as well. he then said he will definitely get me a quotation for transport home, and I remember, asking him to please get back to me with feedback, I am tired and just want to go home please. No one came back to me with any feedback, the 2nd guy from the towing service, came to collect the car, and informed me that I will be getting feedbacks from the insurance company as to what will happen. I was stranded, and never got transport home, they did not get back to me as to how I will be traveling home, with my 5 year old daughter, where we were and what was going to happen to us. I had to make a plan and find refuge for the night, as the taxi service I called myself, came and the guy cancelled the call and asked me for cash, which was suspicious. DialDirect let me down, they did me so wrong, and to me they portrayed an attitude of not caring. Next thing, they send me a text Monday morning to rate them and say what exactly about them? I am so disgusted and so hurt, after paying them so much money every month, for this kind of service. I have no feedbacks even now of the whereabouts of my car or what is happening to it. I can't even call the tow truck service because the number oi have is not going through. What kind of service is this people? they promise to keep us safe and to be there for us in times like these, but all they care about is money and nothing more. what would have happened if I got ****d or something happened to me that night with my five-year-old in that weather, with strangers that pretended to be helping out? i am so disappointed and hurt.
5 replies
36 months ago
Unhappy Insurance customer
I am not happy at all with the Cellc Insurance. I insured my phone with them at the beginning of the year, for theft/loss and damages. unfortunately, my phone got damaged when i slipped and fell during a rainy week, and the screen got damaged to a point I could not use my phone. I took it to a CellC store and booked it in for repair, then I was told to wait for the insurance to receive the device, and will call me, which never happened. I called the insurance who responded and told me that they were waiting for me to call them instead. They told me to wait so that they assess the phone and asked to check after a day or two, which I did. I was told to pay an excess fee of R300, so that they can proceed with the repairs, and I did. they asked me to send the proof of payment to [email protected] and I am not getting any assistance. they keep saying that they have not found my proof of payment. i am stuck using an old phone that does not even have a lot of features. please help.
1 reply
38 months ago
Unhappy long time client.
Around Feb/March 2023 i called Cellc to complain about my data contract tariffs with them and request to reduce them as i explained that the previous ones were way less. the lady i spoke to, it was a recorded call, then offered to reduce them for me saying that i already owe about 1300, for the previous month which was increased without my knowledge. we agreed on R300, plus the money i owed, which meant that it was going to be R300 going forward. the next thing month end i'm told that i owe R1300 plus R1700 or so, why? what happened to the agreement i had with them? i am very angry and furious at Cellc for that and their clueless and uncaring call center agents who do not follow up nor get back to one, after they promise to. i am cancelling my data sims with them and will not be doing business with them anymore. i have never owed Cellc anything ever, and this is not fair and just infuriating.
11 replies
127 months ago
great installer
Good day,from my previous complaint, I saw an installer in my area,which is kalie technological solutions from akasia in theresa park coming to my rescue.they responded in a surprising and very efficient way.I would like to thank them and would appreciate it if multichoice informs them that I sent my heartfelt gratitude and thanks to the two guys who responded so well and so quick. Thank you very much multichoice I will be definitely using them again in the future.
0 replies
127 months ago
lack of communication from accredited installer
on the 30th of December i applied for the Explora decoder from Multi choice on their 24 month contract special. i was happy with their service and everything, and it was delivered on the 5th of January 2016. now my challenge is that, i am in the Theresa park, Akasia pretoria north area, and am struggling to find an installer. the one on the list they gave me, does not respond to my messages, and i spoke to him and he said that i must send him my address and i did. i spoke to him again this morning trying to find out if he will be able to help but to no avail, he just does not communicate back at all. i called multi choice to find out if i can use the one i normally use, but i am not getting any help at all. now what should i do with all this equipment i have and i am being billed for two accounts already because i can not close the one that is currently running, and the explora one is already being billed??? please multichoice respond and help me out. i am going back to work next week and am not working in gauteng, which will be very difficult once i go back to work. please help
1 reply
130 months ago
day light robbery
I am so fed up with how huurkor property agency is doing business. they are racist, rude and arrogant. they treat people black people in particular so bad, everyone I knoe that used their services has complained and got robbed by them somehow. they owed me deposit money for a property i rented with them, for the past two and half months. a lady by the name of diana working at the Sunnyside branch, gave me a serious hustle and run around when she was supposed to pay me back my refund. everything was in order according to her and i was going to get my full refund, then she pays me half of my refund saying admin fees and crap crap crap. i am very disappointed by how they do business and they are so unprofessional. i hope the rest of my money makes them rich. and the whole south Africa and the world should know how bad are they treating people so bad. i will be reporting them to the OMBUDS man. THEY DO NOT EVEN RESPOND TO COMPLAINTS MADE ABOUT THEM ANYWHERE, HOW PROFESSIONAL.
0 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (38.46153846153846%)
1 Star
5 (38.46153846153846%)