CC
Cell C
Verified Business
CC
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cell C faces serious customer experience challenges across nearly every operational dimension. Customers describe persistent failures in Billing, Contracts & Account Management (1.6) and Communication & Responsiveness (1.7), with widespread reports of unauthorised debits, cancellation refusals, and unresolved queries. Customer Service & Support Quality (1.8) and Network Reliability (2.0) also underperform. Installation, Activation & Setup (1.9) reflects similar onboarding frustrations.
TrustIndex
3.5
Ranking
#7
in Mobile Networks
NPS Score
-68
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Cell C faces serious customer experience challenges across nearly every operational dimension. Customers describe persistent failures in Billing, Contracts & Account Management (1.6) and Communication & Responsiveness (1.7), with widespread reports of unauthorised debits, cancellation refusals, and unresolved queries. Customer Service & Support Quality (1.8) and Network Reliability (2.0) also underperform. Installation, Activation & Setup (1.9) reflects similar onboarding frustrations.
The most common complaint about Cell C, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Customers consistently report unauthorised debits after cancellation, contracts auto-renewed without consent, GetMore subscriptions added without permission, and handovers to debt collectors for paid-up accounts. Refunds take months. Cancellation processes appear deliberately obstructive, with many describing being trapped in contracts they explicitly cancelled.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Wish to acknowledge Ntibi Phohlele I have posted my issue with cell c and was attended by Ntibi Phohlele she has resolved my complain my line are working in order She has good listening skills an ability to ask for understanding where she's not sure in a professional manner she would ask the supporting evidence and throughout she was calm understanding my frustration and at the end the solution was there sorted in no time I pray her team leader sees her potential and acknowledge her contribution within the company and not close the room of growth for her, wishing her more fruitful solutions to her assigned cases All the best and hello Peter thank you as well for opening the platform to raise our issue Thank you🙏🏼
1 reviews | Active since Jan 2020
Wish to acknowledge Ntibi Phohlele I have posted my issue with cell c and was attended by Ntibi Phohlele she has resolved my complain my line are working in order She has good listening skills an ability to ask for understanding where she's not sure in a professional manner she would ask the supporting evidence and throughout she was calm understanding my frustration and at the end the solution was there sorted in no time I pray her team leader sees her potential and acknowledge her contribution within the company and not close the room of growth for her, wishing her more fruitful solutions to her assigned cases All the best and hello Peter thank you as well for opening the platform to raise our issue Thank you🙏🏼
1 reviews | Active since Jan 2020
This matter has become extremely frustrating. How do you issue and send a document with no name, surname, identity number, or sufficient identifying details? How am I expected to claim that such a document belongs to me? I have spoken with TransUnion, and they made it clear that a prescription letter must contain, at minimum, the consumer’s full name, identity number, date, and proper account description. The document attached falls far short of these requirements. I am therefore kindly requesting that the manager of this department urgently resolve this matter before the end of today It has now been more than three weeks of repeated calls, emails, and transferred calls without resolution — only being sent from pillar to post with no meaningful assistance or proper customer care. I have spent a considerable amount of money on airtime attempting to resolve this matter amicably, yet what I continue to encounter is unwillingness to assist, including from departmental managers who refuse to come to the phone and engage directly. I am deeply disappointed by the manner in which this matter has been handled, particularly by a company of your size. The process appears disorganised, and there seems to be a lack of clear leadership or ownership in resolving this issue.
1 reviews | Active since Jan 2020
This matter has become extremely frustrating. How do you issue and send a document with no name, surname, identity number, or sufficient identifying details? How am I expected to claim that such a document belongs to me? I have spoken with TransUnion, and they made it clear that a prescription letter must contain, at minimum, the consumer’s full name, identity number, date, and proper account description. The document attached falls far short of these requirements. I am therefore kindly requesting that the manager of this department urgently resolve this matter before the end of today It has now been more than three weeks of repeated calls, emails, and transferred calls without resolution — only being sent from pillar to post with no meaningful assistance or proper customer care. I have spent a considerable amount of money on airtime attempting to resolve this matter amicably, yet what I continue to encounter is unwillingness to assist, including from departmental managers who refuse to come to the phone and engage directly. I am deeply disappointed by the manner in which this matter has been handled, particularly by a company of your size. The process appears disorganised, and there seems to be a lack of clear leadership or ownership in resolving this issue.
1 reviews | Active since Jan 2020
Good morning,my Cell C has since listed my name because of the an9be query and I am unable to upgrade or get a new line.of I have been requesting a new line/upgrade for iPhone 15 since May 2026. I last spoke to Ntibi Phohlela while the phones were R549.09, and I was never phoned back. On sunday I phone the contract department, and was advised that that I cannot upgrade or open a new line if my current account was not in good standing. I was then referred to the accounts department, and was advised that the supervisor will contact me to resolve the issue, and can confirm that I was never contacted till to date. Ntibi Phohlela has been of angriest help with assisting with both the banking details issue and an upgrade/new line. The phones are now R599.00, and been trying to buy since they were R549.00. Can cell c do the necessary on their side and ensure that my matter is inveatigated, and get the phones for the previous price as the fault is from your side. My daughter does not trust me anymore, simply because Cell c is not providing the good service as it should. May I please be contacted for new lines, as I need 2 new iPhone 15. Matshepo T’s reply 26 May 2026 at 10:24 I also lost a good deal with Vodacom where they had 2 iPhone 15 for R949.00 as I was declined due to my name being blacklisted by your offices. May I please receive assistance3
1 reviews | Active since Jan 2020
Good morning,my Cell C has since listed my name because of the an9be query and I am unable to upgrade or get a new line.of I have been requesting a new line/upgrade for iPhone 15 since May 2026. I last spoke to Ntibi Phohlela while the phones were R549.09, and I was never phoned back. On sunday I phone the contract department, and was advised that that I cannot upgrade or open a new line if my current account was not in good standing. I was then referred to the accounts department, and was advised that the supervisor will contact me to resolve the issue, and can confirm that I was never contacted till to date. Ntibi Phohlela has been of angriest help with assisting with both the banking details issue and an upgrade/new line. The phones are now R599.00, and been trying to buy since they were R549.00. Can cell c do the necessary on their side and ensure that my matter is inveatigated, and get the phones for the previous price as the fault is from your side. My daughter does not trust me anymore, simply because Cell c is not providing the good service as it should. May I please be contacted for new lines, as I need 2 new iPhone 15. Matshepo T’s reply 26 May 2026 at 10:24 I also lost a good deal with Vodacom where they had 2 iPhone 15 for R949.00 as I was declined due to my name being blacklisted by your offices. May I please receive assistance3
1 reviews | Active since Jan 2020
I WANT my paid up Letter. I have made numerous calls to the contact center regarding a paid up letter from Cell C. I have been sent from pillar to post for the past 2 months.. I have finished paying this contract and I would like a letter stating that. Every time I call , I am told that I must call back in 2 days. I am sick and tired of waiting.. I am not interested in dealing with you again ...
1 reviews | Active since Jan 2020
I WANT my paid up Letter. I have made numerous calls to the contact center regarding a paid up letter from Cell C. I have been sent from pillar to post for the past 2 months.. I have finished paying this contract and I would like a letter stating that. Every time I call , I am told that I must call back in 2 days. I am sick and tired of waiting.. I am not interested in dealing with you again ...
1 reviews | Active since Jan 2020
Cell C is depriving me the right to upgrade after clean 21 months paying 4 contracts with them and loyalty I'm very disappointed and not happy , the Staff @ Credit vetting department needs a workshop hence CELL C has been overtaken by Telkom mobile in terms of the market share . When a Client is upgrading they are not any money or borrowing they are replacing an existing product therefore why decline a client with 21 months no arrears payment and 100% clean record in terms of paying his contracts , Second to that Credit check is not a factor because I'm replacing equal to the amount I have afforded for 21 months I'm not adding any amount . You can only run a credit check for 2 things affordability and credit worthiness how is a loyal paying client for 21 month not credit worth? 🤔 how is it possible that they cannot afford a monthly contract that they have paid for 21 months without a single debit order bouncing . Really this is pathetic the Credit manager @ Cell must look into how vetting is being done otherwise I'm closing all my contracts with Cell c with immediate effect !!!! I will.take this matter witn ICASA as well and the credit ombudsman
1 reviews | Active since Jan 2020
Cell C is depriving me the right to upgrade after clean 21 months paying 4 contracts with them and loyalty I'm very disappointed and not happy , the Staff @ Credit vetting department needs a workshop hence CELL C has been overtaken by Telkom mobile in terms of the market share . When a Client is upgrading they are not any money or borrowing they are replacing an existing product therefore why decline a client with 21 months no arrears payment and 100% clean record in terms of paying his contracts , Second to that Credit check is not a factor because I'm replacing equal to the amount I have afforded for 21 months I'm not adding any amount . You can only run a credit check for 2 things affordability and credit worthiness how is a loyal paying client for 21 month not credit worth? 🤔 how is it possible that they cannot afford a monthly contract that they have paid for 21 months without a single debit order bouncing . Really this is pathetic the Credit manager @ Cell must look into how vetting is being done otherwise I'm closing all my contracts with Cell c with immediate effect !!!! I will.take this matter witn ICASA as well and the credit ombudsman
1 reviews | Active since Jan 2020
I had a total data balance of 4GB expiring on 27-05-2026 which consisted of a 30-day 3GB data bundle previously purchased, as well as a 30-day 1GB data bundle which was shared from another number during the month. When I purchased additional 30-day data bundles before the expiry date in order to extend my data balance, only the 1GB data bundle was extended, and the remaining 3GB data was set to expire on 27-05-2026. This means that anyone who has an existing data balance of any amount, has to forfeit the balance upon expiry, that existed at the time that any shared data was received. For example, if you have existing data of 10GB valid for 30 days, and you received shared data of any amount up to the maximum limit of 1GB for 30 days, you will be forced to forfeit your existing 10GB balance and be left with 1GB or less. How is this reasonable and fair? Nowhere in the terms and conditions of Cell C’s data bundles, data sharing, or data rol***** does it state that existing data bundles need to be forfeited if shared data is received. On the contrary, the data rol***** terms and conditions state that: “Customers on the 30-day Data bundle product will be able to extend the validity of a bundle AND ANY REMAINING VALUE by purchasing a new bundle before the expiry of the current bundle.” Therefore, based on your terms and conditions, the total data balance should be consolidated and the full balance extended with the additional 30-day bundle purchases. I have reported the issue to Cell C Customer Care by calls and email for the past 2 days, but after speaking to 3 agents, the case is not resolved nor understood. In the meantime, I am expected to incur a loss based on my purchased data being taken away with no reasonable explanation. This is a very ********* way of exploiting customers with no transparency nor recourse to clients. This would provide grounds to lodge complaints with the NCC as well as ICASA if no satisfactory resolution is reached.
1 reviews | Active since Jan 2020
I had a total data balance of 4GB expiring on 27-05-2026 which consisted of a 30-day 3GB data bundle previously purchased, as well as a 30-day 1GB data bundle which was shared from another number during the month. When I purchased additional 30-day data bundles before the expiry date in order to extend my data balance, only the 1GB data bundle was extended, and the remaining 3GB data was set to expire on 27-05-2026. This means that anyone who has an existing data balance of any amount, has to forfeit the balance upon expiry, that existed at the time that any shared data was received. For example, if you have existing data of 10GB valid for 30 days, and you received shared data of any amount up to the maximum limit of 1GB for 30 days, you will be forced to forfeit your existing 10GB balance and be left with 1GB or less. How is this reasonable and fair? Nowhere in the terms and conditions of Cell C’s data bundles, data sharing, or data rol***** does it state that existing data bundles need to be forfeited if shared data is received. On the contrary, the data rol***** terms and conditions state that: “Customers on the 30-day Data bundle product will be able to extend the validity of a bundle AND ANY REMAINING VALUE by purchasing a new bundle before the expiry of the current bundle.” Therefore, based on your terms and conditions, the total data balance should be consolidated and the full balance extended with the additional 30-day bundle purchases. I have reported the issue to Cell C Customer Care by calls and email for the past 2 days, but after speaking to 3 agents, the case is not resolved nor understood. In the meantime, I am expected to incur a loss based on my purchased data being taken away with no reasonable explanation. This is a very ********* way of exploiting customers with no transparency nor recourse to clients. This would provide grounds to lodge complaints with the NCC as well as ICASA if no satisfactory resolution is reached.
1 reviews | Active since Jan 2020
Dear Cell C Customer Care, I am writing to share my brilliant experience with one of your agents, Miss Mpho Sondo. She recently assisted me and went completely above and beyond. Mpho was exceptionally kind and showed immense patience throughout our interaction, ensuring everything was perfectly resolved. Exceptional service like hers deserves to be recognized. Please pass on my sincere thanks to her for a job well done!
1 reviews | Active since Jan 2020
Dear Cell C Customer Care, I am writing to share my brilliant experience with one of your agents, Miss Mpho Sondo. She recently assisted me and went completely above and beyond. Mpho was exceptionally kind and showed immense patience throughout our interaction, ensuring everything was perfectly resolved. Exceptional service like hers deserves to be recognized. Please pass on my sincere thanks to her for a job well done!
Cell C scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Network Reliability (1); their weakest is Billing & Contracts (0.8). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Cell C has a TrustIndex of 3.5 out of 10 on Hellopeter, based on 1,361 reviews in the last 12 months. Hellopeter has tracked Cell C across 48,455 total reviews. How is the TrustIndex calculated? →