Brooks and Luyt
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Brooks and Luyt is overwhelmingly described as a harassing debt collection operation. Customers report aggressive call-centre behaviour, unanswered emails, and prolonged delays in receiving paid-up letters and credit bureau updates. Allegations of mistaken identity, prescribed debt pursuit, and unauthorised debit orders dominate the feedback, with only isolated mentions of helpful individual agents standing out against an otherwise deeply negative service profile.
TrustIndex
2.5
NPS Score
-100
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Brooks and Luyt is overwhelmingly described as a harassing debt collection operation. Customers report aggressive call-centre behaviour, unanswered emails, and prolonged delays in receiving paid-up letters and credit bureau updates. Allegations of mistaken identity, prescribed debt pursuit, and unauthorised debit orders dominate the feedback, with only isolated mentions of helpful individual agents standing out against an otherwise deeply negative service profile.
Brooks and Luyt has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 45 reviews in the last 12 months. They reply to 95% of negative reviews, typically within 33 hours 22 min. Hellopeter has tracked Brooks and Luyt across 1,143 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2022
My issue has now been resolved, after countless follow ups and being sent from pillar to post by consultants. Highest appreciated goes out to Vannessa Applegreen on how you handled the matter, thank you for taking me through the process even though I sometimes had to be doing the follow ups. Your manner of approach in the entire situation, your friendliness and professionalism goes a long way. The correct steps have now been taken. Thank you.
1 reviews | Active since Oct 2022
My issue has now been resolved, after countless follow ups and being sent from pillar to post by consultants. Highest appreciated goes out to Vannessa Applegreen on how you handled the matter, thank you for taking me through the process even though I sometimes had to be doing the follow ups. Your manner of approach in the entire situation, your friendliness and professionalism goes a long way. The correct steps have now been taken. Thank you.
1 reviews | Active since Mar 2016
I was handed over by Nedbank, and the account has since been settled even cleared from my record but I have no communication from them as to the whereabouts of my settlement letter. I tried calling and was met with uhms and buts all I want is my letter so I can be done with this bank once and for all.
1 reviews | Active since Mar 2016
I was handed over by Nedbank, and the account has since been settled even cleared from my record but I have no communication from them as to the whereabouts of my settlement letter. I tried calling and was met with uhms and buts all I want is my letter so I can be done with this bank once and for all.
1 reviews | Active since Jun 2025
Truworths handed over my account to Brooks & Luyt Attorney's. The account has been settled two year ago and still waiting from them the paid-up letter. I did follow-up in March 2026 and April 2026 till now no response from them
1 reviews | Active since Jun 2025
Truworths handed over my account to Brooks & Luyt Attorney's. The account has been settled two year ago and still waiting from them the paid-up letter. I did follow-up in March 2026 and April 2026 till now no response from them
1 reviews | Active since May 2026
The call centre agents CANNOT understand simple english and continue to harass people who have no association or responsibility towards the accounts in question. Full details of the business owner, his insolvency and the insolvency practitioner have been provided on numerous occasions; WITH CONTINUED SPAM CALLS!!!
1 reviews | Active since May 2026
The call centre agents CANNOT understand simple english and continue to harass people who have no association or responsibility towards the accounts in question. Full details of the business owner, his insolvency and the insolvency practitioner have been provided on numerous occasions; WITH CONTINUED SPAM CALLS!!!
1 reviews | Active since Jan 2014
Ive been trying to resolve this for years, while paying monthly instalments. Constant incorrect information being received, resulting in my inability to finalise this matter. Emails sent go unanswered. Earlier communications with complaints department remain unresolved. Please assist, as I constantly receive phone calls which are frequently not spoken by the company, but hung up. Today another one threatening legal action, while there is an arrangement in place.
1 reviews | Active since Jan 2014
Ive been trying to resolve this for years, while paying monthly instalments. Constant incorrect information being received, resulting in my inability to finalise this matter. Emails sent go unanswered. Earlier communications with complaints department remain unresolved. Please assist, as I constantly receive phone calls which are frequently not spoken by the company, but hung up. Today another one threatening legal action, while there is an arrangement in place.
1 reviews | Active since Oct 2022
I am extremely flabbergasted at how you service your customers, how can an amount not have agreed upon be debited twice from my account and after making payment arrangements with you. I have been inconvenienced to the highest level imagined and will be escalating this matter to the Ombudsman if not resolved accordingly and to fullest satisfaction.
1 reviews | Active since Oct 2022
I am extremely flabbergasted at how you service your customers, how can an amount not have agreed upon be debited twice from my account and after making payment arrangements with you. I have been inconvenienced to the highest level imagined and will be escalating this matter to the Ombudsman if not resolved accordingly and to fullest satisfaction.
1 reviews | Active since Apr 2026
The company kept on harassing me and phoning 20 times a day to make arrangements for my account payments.I settled both accounts send through the p.o.p.two days after that they send me a sms:Dear Miss HARTMANN, Thank You for your recent Truworths payment. Please continue to make regular payment, and reply Yes for a callback from CSS. Tel: *** Ref: ***0.I emailed and whatsapped them to find out what payments since my accounts have been settled.Now they don't bother to respond via WhatsApp or email
1 reviews | Active since Apr 2026
The company kept on harassing me and phoning 20 times a day to make arrangements for my account payments.I settled both accounts send through the p.o.p.two days after that they send me a sms:Dear Miss HARTMANN, Thank You for your recent Truworths payment. Please continue to make regular payment, and reply Yes for a callback from CSS. Tel: *** Ref: ***0.I emailed and whatsapped them to find out what payments since my accounts have been settled.Now they don't bother to respond via WhatsApp or email
1 reviews | Active since Feb 2012
I have been paying an amount by arrangement and suddenly am informed about summons. The company will not reply to emails nothing is in writing. They are unorganised and systems are unreliable.They phone at 7 in the morning which is *******.i cannot phone out where i live. What can i do to.protect myself from these hyenas
1 reviews | Active since Feb 2012
I have been paying an amount by arrangement and suddenly am informed about summons. The company will not reply to emails nothing is in writing. They are unorganised and systems are unreliable.They phone at 7 in the morning which is *******.i cannot phone out where i live. What can i do to.protect myself from these hyenas
