Brooks and Luyt
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Brooks and Luyt is described overwhelmingly negatively, with consumers reporting aggressive collections behaviour, unresponsive administration, and unresolved paid-up letters. Customers cite harassment calls, contact with wrong parties, rude consultants, and prolonged delays in credit bureau updates after settlements. A small minority praised specific named agents, but the dominant narrative reflects systemic communication and process failures across the debt collection journey.
TrustIndex
2.5
Based on recent customer reviews, Brooks and Luyt is overwhelmingly described as a harassing debt collection operation. Customers report aggressive call-centre behaviour, unanswered emails, and prolonged delays in receiving paid-up letters and credit bureau updates. Allegations of mistaken identity, prescribed debt pursuit, and unauthorised debit orders dominate the feedback, with only isolated mentions of helpful individual agents standing out against an otherwise deeply negative service profile.
The most common complaint about Brooks and Luyt, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Emails go unanswered for weeks, callbacks are not honoured, and customers say the firm only responds after HelloPeter escalations. Complaints loop between consultants with conflicting information, while inbound calls arrive 7 to 20 times daily, often before 8am or after hours.
Brooks and Luyt has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 57 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 31 hours 2 min. Hellopeter has tracked Brooks and Luyt across 1,143 total reviews. How is the TrustIndex calculated? →
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