Scores reflect the Overall AI Score for each category
Based on recent customer reviews, FDC Group delivers an outstanding customer experience across virtually every dimension of its debt counselling service. Customers consistently praise named consultants for exceptional patience, transparency, and genuine care. The business earns near-perfect marks for professional guidance, communication, and process efficiency, with strong trust signals reinforced by honest, detailed explanations of terms and obligations.
Top Strengths:
- •Customer Service & Professional Guidance: Customers overwhelmingly name individual consultants like Nathaniel, Neil, Chanene, and Chantelle as patient, empathetic, and proactive. Words like 'gem,' 'star,' and 'above and beyond' appear frequently.
Replied to 100% of negative reviews
Typically takes less than 16 hours 4 min to reply
TrustIndex
7.8
Score
Ranking
#16
in Financial Services
Avg Reply
0.1
Hours
NPS Score
95
Recommended: Very Likely
Replied to 100% of negative reviews
Typically takes less than 16 hours 4 min to reply
Apr '25 - Mar '26
Recent reviews (150)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
FDC group
I’m truly grateful to Freedom Debt Counsellors for helping me through one of the most difficult times in my life. There was a point where I was living in constant fear of losing my home and my car. The stress was overwhelming, and I didn’t know how I would recover financially. But through their support, guidance, and professionalism, everything changed. They stood by me every step of the way, helping me manage my debt and regain control of my finances. Today, I am proud to say I am financially free and have been given a second chance. Thank you, Freedom Debt Counsellors, for giving me hope and helping me rebuild my future. I highly recommend your services to anyone going through financial difficulties
1 reviews | Active since Jan 2020
FDC group
I’m truly grateful to Freedom Debt Counsellors for helping me through one of the most difficult times in my life. There was a point where I was living in constant fear of losing my home and my car. The stress was overwhelming, and I didn’t know how I would recover financially. But through their support, guidance, and professionalism, everything changed. They stood by me every step of the way, helping me manage my debt and regain control of my finances. Today, I am proud to say I am financially free and have been given a second chance. Thank you, Freedom Debt Counsellors, for giving me hope and helping me rebuild my future. I highly recommend your services to anyone going through financial difficulties
1 reviews | Active since Jan 2020
Very good experience and Neil was extremely helpful on advising how everything will work
Very good experience and Neil was extremely helpful on advising how everything will work. Also very responsive on all concerns and on questions that were asked.
1 reviews | Active since Jan 2020
Very good experience and Neil was extremely helpful on advising how everything will work
Very good experience and Neil was extremely helpful on advising how everything will work. Also very responsive on all concerns and on questions that were asked.
1 reviews | Active since Jan 2020
I would like to express my sincere appreciation for the outstanding service I received from Consultant Ms
I would like to express my sincere appreciation for the outstanding service I received from Consultant Ms. K Stevens. From the very beginning, she demonstrated a high level of professionalism, patience, and dedication in assisting me. Ms. Stevens took the time to clearly explain everything, ensuring that I fully understood the process and my available options. Her friendly approach, excellent communication, and willingness to go the extra mile made the entire experience smooth and stress-free. It is truly rare to encounter someone who is not only knowledgeable but also genuinely committed to helping clients in such a respectful and supportive manner. Because of her assistance, I felt confident and well-guided throughout the process. Thank you, Ms. Stevens, for your exceptional service and commitment to excellence. Your support is highly appreciated and does not go unnoticed.
1 reviews | Active since Jan 2020
I would like to express my sincere appreciation for the outstanding service I received from Consultant Ms
I would like to express my sincere appreciation for the outstanding service I received from Consultant Ms. K Stevens. From the very beginning, she demonstrated a high level of professionalism, patience, and dedication in assisting me. Ms. Stevens took the time to clearly explain everything, ensuring that I fully understood the process and my available options. Her friendly approach, excellent communication, and willingness to go the extra mile made the entire experience smooth and stress-free. It is truly rare to encounter someone who is not only knowledgeable but also genuinely committed to helping clients in such a respectful and supportive manner. Because of her assistance, I felt confident and well-guided throughout the process. Thank you, Ms. Stevens, for your exceptional service and commitment to excellence. Your support is highly appreciated and does not go unnoticed.