Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cielo earns strong praise for its stylish, quality furniture and warm in-store service from frequently named consultants. However, a recurring pattern of delivery delays, poor courier communication, and frustrating after-sales resolution processes significantly undermines the overall customer experience. The gap between Cielo's premium brand positioning and its fulfilment reliability is a central tension across the review base.
Top Strengths:
- •Customer Service & Support: Customers consistently celebrate named staff members like Adora, Tersia, Suwerte, and Thandeka for warm, patient, and knowledgeable service. In-store experiences are frequently described as professional and welcoming.
Replied to 9.523809523809524% of negative reviews
Typically takes less than 7h 1m to reply
TrustIndex
6.9
Score
Avg Reply
813
Hours
NPS Score
35
Recommended: Likely
Replied to 9.523809523809524% of negative reviews
Typically takes less than 7h 1m to reply
Apr '25 - Mar '26
Recent reviews (481)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Everything was perfect
The sales team in the shop was very helpful and assisted me professionally with my order. The customer care answered my emails quickly and in a friendly manner. The contact with the delivery team was excellent as well. They sent an SMS as announced and provided follow-up information before the delivery day. The only area for potential improvement would be to unpack the goods and remove the packaging materials, but they weren’t allowed to unpack the packages, which I was informed of in advance. So everything was perfect.
1 reviews | Active since Jan 2020
Everything was perfect
The sales team in the shop was very helpful and assisted me professionally with my order. The customer care answered my emails quickly and in a friendly manner. The contact with the delivery team was excellent as well. They sent an SMS as announced and provided follow-up information before the delivery day. The only area for potential improvement would be to unpack the goods and remove the packaging materials, but they weren’t allowed to unpack the packages, which I was informed of in advance. So everything was perfect.
1 reviews | Active since Jan 2020
Cielo Centurion
Great service and product range! I am a happy camper 😍
1 reviews | Active since Jan 2020
Cielo Centurion
Great service and product range! I am a happy camper 😍
1 reviews | Active since Jan 2020
furniture quality is good
delivery was sooner than expected (good thing). finishing touches on the furniture was a nice bonus.
1 reviews | Active since Jan 2020
furniture quality is good
delivery was sooner than expected (good thing). finishing touches on the furniture was a nice bonus.
1 reviews | Active since Jan 2020
Terrible design and quality
I bought an L shaped ex demo outdoor furniture set from Cielo. It looked great but the design and quality were abysmal. When you sit on the furniture the 2 pieces of the L shape move apart. I had to cable tie the furniture to together. Also the cushions slide off the end when you sit down and the table leg white paint started to ship off 1 month after I received it. I complained and they basically said, oh well you had 28 days to complain (2 weeks of which was taken up by delayed delivery). And too bad sorry we cant help you!
1 reviews | Active since Jan 2020
Terrible design and quality
I bought an L shaped ex demo outdoor furniture set from Cielo. It looked great but the design and quality were abysmal. When you sit on the furniture the 2 pieces of the L shape move apart. I had to cable tie the furniture to together. Also the cushions slide off the end when you sit down and the table leg white paint started to ship off 1 month after I received it. I complained and they basically said, oh well you had 28 days to complain (2 weeks of which was taken up by delayed delivery). And too bad sorry we cant help you!
1 reviews | Active since Jan 2020
Online order returning issue
It's been 3 weeks now without my refund , bought a table online and requested to go return it , it took the 10 working days to fetch the table now they tell me I must wait until it reaches the ware house to get my refund it's been more than 15 working days since I requested a refund
1 reviews | Active since Jan 2020
Online order returning issue
It's been 3 weeks now without my refund , bought a table online and requested to go return it , it took the 10 working days to fetch the table now they tell me I must wait until it reaches the ware house to get my refund it's been more than 15 working days since I requested a refund
1 reviews | Active since Jan 2020
Best Experience Design Quarter
I loved my experience browsing and shopping at Cielo this weekend. The store is well laid out, and the stock is amazing. Staff was friendly..I am looking forward to returning in April for shopping of your larger items. Thank you
1 reviews | Active since Jan 2020
Best Experience Design Quarter
I loved my experience browsing and shopping at Cielo this weekend. The store is well laid out, and the stock is amazing. Staff was friendly..I am looking forward to returning in April for shopping of your larger items. Thank you
1 reviews | Active since Jan 2020
Great service
Consultants were pleasant, service was excellent. I am happy with my purchase.
1 reviews | Active since Jan 2020
Great service
Consultants were pleasant, service was excellent. I am happy with my purchase.
1 reviews | Active since Jan 2020
Cielo products are always of good quality and good value, on trend and modern
Cielo products are always of good quality and good value, on trend and modern. When logistical challenges creep in, they always go the extra mile to make sure they keep to their word.
1 reviews | Active since Jan 2020
Cielo products are always of good quality and good value, on trend and modern
Cielo products are always of good quality and good value, on trend and modern. When logistical challenges creep in, they always go the extra mile to make sure they keep to their word.