C
Cielo
Verified Business
C
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cielo delivers stylish, high-quality furniture that customers genuinely love, with in-store staff frequently praised by name. However, the experience is consistently undermined by long lead times, opaque back-order communication, expensive delivery fees, courier mishandling, and slow after-sales resolution for damaged or missing items.
TrustIndex
7.8
Ranking
#1
in Furniture & Home
NPS Score
60
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Cielo delivers stylish, high-quality furniture that customers genuinely love, with in-store staff frequently praised by name. However, the experience is consistently undermined by long lead times, opaque back-order communication, expensive delivery fees, courier mishandling, and slow after-sales resolution for damaged or missing items.
Cielo's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Customers repeatedly praise furniture quality, finishes, and styling at fair price points (7.5). Showroom items often exceed expectations, with leather couches, beds, and dining sets singled out as durable, modern, and matching online descriptions accurately.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Terrible Service and Customer Orientation after sales order has been placed. Internal process for complain escalation does not exist Do not trust any delivery dates promised if you order!
1 reviews | Active since Jan 2020
Terrible Service and Customer Orientation after sales order has been placed. Internal process for complain escalation does not exist Do not trust any delivery dates promised if you order!
1 reviews | Active since Jan 2020
Ordered a headboard on the 28th of March 2026 and I was told of the 4-6 weeks production time. Six weeks lapsed, no delivery, no communication and only when I call to follow up on my order, I am told they ran out of fabric. Then what is the 4-6 weeks for? They told me the fabric will be available end of May and then they will start making the headboard. Another 4-6 weeks production time added. Perhaps they meant 4-6 months when I was buying. For my first time buying, so disappointed in them. This will be my last time.
1 reviews | Active since Jan 2020
Ordered a headboard on the 28th of March 2026 and I was told of the 4-6 weeks production time. Six weeks lapsed, no delivery, no communication and only when I call to follow up on my order, I am told they ran out of fabric. Then what is the 4-6 weeks for? They told me the fabric will be available end of May and then they will start making the headboard. Another 4-6 weeks production time added. Perhaps they meant 4-6 months when I was buying. For my first time buying, so disappointed in them. This will be my last time.
1 reviews | Active since Jan 2020
I’m a Cielo fan, keen on expanding my collection based on the seemingly timeless pieces I keep purchasing. My latest order though, the Phoenix Desk, which I spent so much time in awe and admiration of, came with wood borer holes in certain panels. To add to that, wood borer dust was clearly evident, and still is today. Now, without coming down on the brand, especially having ordered the Phoenix Table before (wood borer free), which influenced my love for the Phoenix range….I’m interested to know how many other customers have experienced the wood borer issue on reclaimed wood pieces? My concern stems from the fact that I keep seeing wood borer dust that I swear wasn’t there before. I am now skeptical about the treatment certificate and also worried about household investation…. Further to this, the Phoenix Table showed no wood borer signs; but the desk delivered vs the showroom desk in Hillcrest branch does not compare…simply due to the vast number of wood borer holes that I’m stressed about.
1 reviews | Active since Jan 2020
I’m a Cielo fan, keen on expanding my collection based on the seemingly timeless pieces I keep purchasing. My latest order though, the Phoenix Desk, which I spent so much time in awe and admiration of, came with wood borer holes in certain panels. To add to that, wood borer dust was clearly evident, and still is today. Now, without coming down on the brand, especially having ordered the Phoenix Table before (wood borer free), which influenced my love for the Phoenix range….I’m interested to know how many other customers have experienced the wood borer issue on reclaimed wood pieces? My concern stems from the fact that I keep seeing wood borer dust that I swear wasn’t there before. I am now skeptical about the treatment certificate and also worried about household investation…. Further to this, the Phoenix Table showed no wood borer signs; but the desk delivered vs the showroom desk in Hillcrest branch does not compare…simply due to the vast number of wood borer holes that I’m stressed about.
1 reviews | Active since Jan 2020
I placed an order on the 22nd April. The website says delivery in 7-14 working days. 14 days later, no order and no update. after 3 weeks I was told there wee delivery delays due to the storm which is understandable if it weren't for the fact that this was delayed before the storm. At no point in this time was I kept informed, I had to keep calling and emailing for an update. Eventually when the waybill was sent, I was told 5-7 working days from then. Almost a month later on the 18th May I eventually receive the order which I had to return because the items were very visibly damaged. Is this not checked before dispatching? Now i'm told the replacement stock will take 5 working days. The absolute worst experience EVER! Worst timelines, zero communication. I kept getting told "we tried to call" no phone calls.
1 reviews | Active since Jan 2020
I placed an order on the 22nd April. The website says delivery in 7-14 working days. 14 days later, no order and no update. after 3 weeks I was told there wee delivery delays due to the storm which is understandable if it weren't for the fact that this was delayed before the storm. At no point in this time was I kept informed, I had to keep calling and emailing for an update. Eventually when the waybill was sent, I was told 5-7 working days from then. Almost a month later on the 18th May I eventually receive the order which I had to return because the items were very visibly damaged. Is this not checked before dispatching? Now i'm told the replacement stock will take 5 working days. The absolute worst experience EVER! Worst timelines, zero communication. I kept getting told "we tried to call" no phone calls.
1 reviews | Active since Jan 2020
In store assistance is great, however once the order has been placed and paid for, they quickly disappear and do very little to assist customers experiencing issues. I have ordered numerous times from Cielo because I really like the Furnitue, however on 3 occasions I finally received my order without assembling parts. I logged a support ticket and on all 3 occasions I had to wait for more than a month for the correct parts to be delivered. No matter how many times you escalate, it does not get the appropriate priority. I am not sure how this warehouse operates, how do you sent furniture without including the required assembly parts. I have just placed another order and I am already dreading receiving it, with once again no assembly kit. Hopefully this time will be different. It is very concerning since it seems to be a general issue, I am not the only client who has experienced this.
1 reviews | Active since Jan 2020
In store assistance is great, however once the order has been placed and paid for, they quickly disappear and do very little to assist customers experiencing issues. I have ordered numerous times from Cielo because I really like the Furnitue, however on 3 occasions I finally received my order without assembling parts. I logged a support ticket and on all 3 occasions I had to wait for more than a month for the correct parts to be delivered. No matter how many times you escalate, it does not get the appropriate priority. I am not sure how this warehouse operates, how do you sent furniture without including the required assembly parts. I have just placed another order and I am already dreading receiving it, with once again no assembly kit. Hopefully this time will be different. It is very concerning since it seems to be a general issue, I am not the only client who has experienced this.
The most common complaint about Cielo, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds and replacement processes are a recurring pain point (5.0). Customers describe weeks of waiting, repeated document requests, indefinite back-order replacements, and warranty rejections, with consumer rights only honoured after persistent escalation.
Cielo scores 3 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.4. Their strongest theme is Product Quality (4); their weakest is Delivery (2). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3). How is the AI Score calculated? →
Cielo has a TrustIndex of 7.8 out of 10 on Hellopeter, based on 324 reviews in the last 12 months. Hellopeter has tracked Cielo across 3,766 total reviews. How is the TrustIndex calculated? →