Cielo
3.7|3,766 reviews
PN
Pumla N
1 reviews | Active since Member
19 May 2026, 19:24
Wood borer….Phoenix Desk
I’m a Cielo fan, keen on expanding my collection based on the seemingly timeless pieces I keep purchasing.
My latest order though, the Phoenix Desk, which I spent so much time in awe and admiration of, came with wood borer holes in certain panels. To add to that, wood borer dust was clearly evident, and still is today. Now, without coming down on the brand, especially having ordered the Phoenix Table before (wood borer free), which influenced my love for the Phoenix range….I’m interested to know how many other customers have experienced the wood borer issue on reclaimed wood pieces?
My concern stems from the fact that I keep seeing wood borer dust that I swear wasn’t there before. I am now skeptical about the treatment certificate and also worried about household investation….
Further to this, the Phoenix Table showed no wood borer signs; but the desk delivered vs the showroom desk in Hillcrest branch does not compare…simply due to the vast number of wood borer holes that I’m stressed about.
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Replies (1)Cielo's replyOfficial
20 May 2026, 08:55Good day Pumla
Thank you again for taking the time to speak with me telephonically.
Each reclaimed wood piece in our collection carries its own unique story. Our reclaimed wood is carefully sourced from old barns, factories, and historic structures, allowing us to preserve the character and authenticity of the material while transforming it into beautiful, functional furniture pieces. Because the wood has naturally weathered over time, slight variations in texture, markings, and finish form part of the product’s charm and individuality.
To ensure that every reclaimed wood item is safe, durable, and of the highest quality, each piece undergoes extensive quality assurance processes, including:
✔ Fumigation and pest-control treatment to ensure the wood is completely pest-free
✔ Moisture-content testing to ensure long-lasting durability and stability
✔ Structural integrity inspections to confirm strength and resilience
✔ Surface finishing assessments to ensure the product is safe and ready for home use
✔ Careful packaging and shipping procedures to minimise the risk of damage during transit
As discussed telephonically, the items are fumigated by the supplier twice in accordance with customs and shipping requirements before arriving in South Africa.
Due to the nature of reclaimed wood and movement during transit, moving from room to room you may notice some residual dust when unpacking the product and/or while in use. Please rest assured that all items undergo thorough treatment and inspection processes to ensure they are clean, safe, and ready for use in your home.
In addition, all products are backed by a 1-year manufacturer’s warranty covering any material or manufacturing defects, giving you added peace of mind in your purchase. We truly appreciate your understanding and support. Should you have any further questions or concerns, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Thank you again for taking the time to speak with me telephonically.
Each reclaimed wood piece in our collection carries its own unique story. Our reclaimed wood is carefully sourced from old barns, factories, and historic structures, allowing us to preserve the character and authenticity of the material while transforming it into beautiful, functional furniture pieces. Because the wood has naturally weathered over time, slight variations in texture, markings, and finish form part of the product’s charm and individuality.
To ensure that every reclaimed wood item is safe, durable, and of the highest quality, each piece undergoes extensive quality assurance processes, including:
✔ Fumigation and pest-control treatment to ensure the wood is completely pest-free
✔ Moisture-content testing to ensure long-lasting durability and stability
✔ Structural integrity inspections to confirm strength and resilience
✔ Surface finishing assessments to ensure the product is safe and ready for home use
✔ Careful packaging and shipping procedures to minimise the risk of damage during transit
As discussed telephonically, the items are fumigated by the supplier twice in accordance with customs and shipping requirements before arriving in South Africa.
Due to the nature of reclaimed wood and movement during transit, moving from room to room you may notice some residual dust when unpacking the product and/or while in use. Please rest assured that all items undergo thorough treatment and inspection processes to ensure they are clean, safe, and ready for use in your home.
In addition, all products are backed by a 1-year manufacturer’s warranty covering any material or manufacturing defects, giving you added peace of mind in your purchase. We truly appreciate your understanding and support. Should you have any further questions or concerns, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Best regards,
Cielo's reply20 May 2026, 08:55
Official
Good day Pumla
Thank you again for taking the time to speak with me telephonically.
Each reclaimed wood piece in our collection carries its own unique story. Our reclaimed wood is carefully sourced from old barns, factories, and historic structures, allowing us to preserve the character and authenticity of the material while transforming it into beautiful, functional furniture pieces. Because the wood has naturally weathered over time, slight variations in texture, markings, and finish form part of the product’s charm and individuality.
To ensure that every reclaimed wood item is safe, durable, and of the highest quality, each piece undergoes extensive quality assurance processes, including:
✔ Fumigation and pest-control treatment to ensure the wood is completely pest-free
✔ Moisture-content testing to ensure long-lasting durability and stability
✔ Structural integrity inspections to confirm strength and resilience
✔ Surface finishing assessments to ensure the product is safe and ready for home use
✔ Careful packaging and shipping procedures to minimise the risk of damage during transit
As discussed telephonically, the items are fumigated by the supplier twice in accordance with customs and shipping requirements before arriving in South Africa.
Due to the nature of reclaimed wood and movement during transit, moving from room to room you may notice some residual dust when unpacking the product and/or while in use. Please rest assured that all items undergo thorough treatment and inspection processes to ensure they are clean, safe, and ready for use in your home.
In addition, all products are backed by a 1-year manufacturer’s warranty covering any material or manufacturing defects, giving you added peace of mind in your purchase. We truly appreciate your understanding and support. Should you have any further questions or concerns, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Thank you again for taking the time to speak with me telephonically.
Each reclaimed wood piece in our collection carries its own unique story. Our reclaimed wood is carefully sourced from old barns, factories, and historic structures, allowing us to preserve the character and authenticity of the material while transforming it into beautiful, functional furniture pieces. Because the wood has naturally weathered over time, slight variations in texture, markings, and finish form part of the product’s charm and individuality.
To ensure that every reclaimed wood item is safe, durable, and of the highest quality, each piece undergoes extensive quality assurance processes, including:
✔ Fumigation and pest-control treatment to ensure the wood is completely pest-free
✔ Moisture-content testing to ensure long-lasting durability and stability
✔ Structural integrity inspections to confirm strength and resilience
✔ Surface finishing assessments to ensure the product is safe and ready for home use
✔ Careful packaging and shipping procedures to minimise the risk of damage during transit
As discussed telephonically, the items are fumigated by the supplier twice in accordance with customs and shipping requirements before arriving in South Africa.
Due to the nature of reclaimed wood and movement during transit, moving from room to room you may notice some residual dust when unpacking the product and/or while in use. Please rest assured that all items undergo thorough treatment and inspection processes to ensure they are clean, safe, and ready for use in your home.
In addition, all products are backed by a 1-year manufacturer’s warranty covering any material or manufacturing defects, giving you added peace of mind in your purchase. We truly appreciate your understanding and support. Should you have any further questions or concerns, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Best regards,