Cielo
3.7|3,766 reviews
IT
Irma T
1 reviews | Active since Member
12 May 2026, 08:38
Overall experience
In store assistance is great, however once the order has been placed and paid for, they quickly disappear and do very little to assist customers experiencing issues. I have ordered numerous times from Cielo because I really like the Furnitue, however on 3 occasions I finally received my order without assembling parts. I logged a support ticket and on all 3 occasions I had to wait for more than a month for the correct parts to be delivered. No matter how many times you escalate, it does not get the appropriate priority. I am not sure how this warehouse operates, how do you sent furniture without including the required assembly parts. I have just placed another order and I am already dreading receiving it, with once again no assembly kit. Hopefully this time will be different. It is very concerning since it seems to be a general issue, I am not the only client who has experienced this.
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Replies (1)Cielo's replyOfficial
12 May 2026, 10:37Good day Irma
Thank you for taking the time to share your feedback with us, and we sincerely apologise for the frustration you’ve experienced across multiple orders. We’re very sorry to hear about the recurring issues with missing assembly parts and the delays in resolving these for you. We completely understand how disappointing and concerning this must be, especially given your continued support of our brand and your expectations based on previous purchases.
Please be assured that we have made contact with you directly to apologise and acknowledge your concerns. We are also currently investigating the support queries you’ve logged to ensure they are addressed appropriately. In addition, we can confirm that your new order is currently on its way and you be receiving tracking information.
We truly appreciate your continued support and patience, and we will continue to keep you updated as we work through your concerns.
Kind regards,
Customer Service Team
Thank you for taking the time to share your feedback with us, and we sincerely apologise for the frustration you’ve experienced across multiple orders. We’re very sorry to hear about the recurring issues with missing assembly parts and the delays in resolving these for you. We completely understand how disappointing and concerning this must be, especially given your continued support of our brand and your expectations based on previous purchases.
Please be assured that we have made contact with you directly to apologise and acknowledge your concerns. We are also currently investigating the support queries you’ve logged to ensure they are addressed appropriately. In addition, we can confirm that your new order is currently on its way and you be receiving tracking information.
We truly appreciate your continued support and patience, and we will continue to keep you updated as we work through your concerns.
Kind regards,
Customer Service Team
Best regards,
Cielo's reply12 May 2026, 10:37
Official
Good day Irma
Thank you for taking the time to share your feedback with us, and we sincerely apologise for the frustration you’ve experienced across multiple orders. We’re very sorry to hear about the recurring issues with missing assembly parts and the delays in resolving these for you. We completely understand how disappointing and concerning this must be, especially given your continued support of our brand and your expectations based on previous purchases.
Please be assured that we have made contact with you directly to apologise and acknowledge your concerns. We are also currently investigating the support queries you’ve logged to ensure they are addressed appropriately. In addition, we can confirm that your new order is currently on its way and you be receiving tracking information.
We truly appreciate your continued support and patience, and we will continue to keep you updated as we work through your concerns.
Kind regards,
Customer Service Team
Thank you for taking the time to share your feedback with us, and we sincerely apologise for the frustration you’ve experienced across multiple orders. We’re very sorry to hear about the recurring issues with missing assembly parts and the delays in resolving these for you. We completely understand how disappointing and concerning this must be, especially given your continued support of our brand and your expectations based on previous purchases.
Please be assured that we have made contact with you directly to apologise and acknowledge your concerns. We are also currently investigating the support queries you’ve logged to ensure they are addressed appropriately. In addition, we can confirm that your new order is currently on its way and you be receiving tracking information.
We truly appreciate your continued support and patience, and we will continue to keep you updated as we work through your concerns.
Kind regards,
Customer Service Team
Best regards,