Active since May 2026
In store assistance is great, however once the order has been placed and paid for, they quickly disappear and do very little to assist customers experiencing issues. I have ordered numerous times from Cielo because I really like the Furnitue, however on 3 occasions I finally received my order without assembling parts. I logged a support ticket and on all 3 occasions I had to wait for more than a month for the correct parts to be delivered. No matter how many times you escalate, it does not get the appropriate priority. I am not sure how this warehouse operates, how do you sent furniture without including the required assembly parts. I have just placed another order and I am already dreading receiving it, with once again no assembly kit. Hopefully this time will be different. It is very concerning since it seems to be a general issue, I am not the only client who has experienced this.