Irma T

Overall experience

In store assistance is great, however once the order has been placed and paid for, they quickly disappear and do very little to assist customers experiencing issues. I have ordered numerous times from Cielo because I really like the Furnitue, however on 3 occasions I finally received my order without assembling parts. I logged a support ticket and on all 3 occasions I had to wait for more than a month for the correct parts to be delivered. No matter how many times you escalate, it does not get the appropriate priority. I am not sure how this warehouse operates, how do you sent furniture without including the required assembly parts. I have just placed another order and I am already dreading receiving it, with once again no assembly kit. Hopefully this time will be different. It is very concerning since it seems to be a general issue, I am not the only client who has experienced this.