Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Progenix delivers an outstanding customer experience in the South African online PC and tech hardware space. Customers consistently praise the exceptional responsiveness and personal touch of staff, particularly Jonathan, alongside competitive pricing and remarkably fast delivery. The business has cultivated a loyal following through warm, knowledgeable service and reliable fulfilment that routinely exceeds expectations.
Top Strengths:
- •Customer Service & Support: Customers celebrate Jonathan and the team by name for going above and beyond. WhatsApp and email queries receive rapid, knowledgeable responses. The service culture feels personal and family-like, driving strong loyalty and repeat purchases.
TrustIndex
7.7
Score
Ranking
#12
in Retail
Avg Reply
115
Hours
NPS Score
100
Recommended: Very Likely
Apr '25 - Mar '26
Recent reviews (64)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
As it should be
Customer service is Progenix ethos, over and above all. Thank you Team!
1 reviews | Active since Jan 2020
As it should be
Customer service is Progenix ethos, over and above all. Thank you Team!
1 reviews | Active since Jan 2020
Great Prices and great people!
Always a pleasure to deal with Super fast responses and very knowledgable team
1 reviews | Active since Jan 2020
Great Prices and great people!
Always a pleasure to deal with Super fast responses and very knowledgable team
1 reviews | Active since Jan 2020
Exellent, friendly Service
Friendly, fast and all around excellent service from Progenix. Can recommend Progenix 100%
1 reviews | Active since Jan 2020
Exellent, friendly Service
Friendly, fast and all around excellent service from Progenix. Can recommend Progenix 100%
1 reviews | Active since Jan 2020
Great Service and Fast Delivery.
Ordered a PC component and it was quick and easy but what really surprised me was the next day delivery after payment cleared! That was super fast! Great communication and super fast delivery. The two main things you want from an online retailer.
1 reviews | Active since Jan 2020
Great Service and Fast Delivery.
Ordered a PC component and it was quick and easy but what really surprised me was the next day delivery after payment cleared! That was super fast! Great communication and super fast delivery. The two main things you want from an online retailer.
1 reviews | Active since Jan 2020
Great service again
Once again Progenix have been fantastic. I queried a case that I was looking at and they gave me great information about it. It always feels like they want to help out rather than just make a sale. I will most definitely buy from them again.
1 reviews | Active since Jan 2020
Great service again
Once again Progenix have been fantastic. I queried a case that I was looking at and they gave me great information about it. It always feels like they want to help out rather than just make a sale. I will most definitely buy from them again.
1 reviews | Active since Jan 2020
Best PC Tech shop in SA
The best tech shop in SA, very generous people that care about their customers and that goes a very long way. They earned another loyal customer <3
1 reviews | Active since Jan 2020
Best PC Tech shop in SA
The best tech shop in SA, very generous people that care about their customers and that goes a very long way. They earned another loyal customer <3